Professional Garage Door

The technician was very professional and friendly. He had both of the springs on our garage door replaced in less than 30 minutes.

unknown

Great. No problems at all.

Found Professional Garage Door through Angie's List.  I emailed them and was quickly in contact with Justin.  I showed Justin a picture of exactly what I wanted and he gave me a price based on the measurements I gave him. I had already had 1 company out and priced out the door through Home Depot, Lowes, and Menards.  All the other quotes I received were much higher and I was not entirely sure if I was getting what I wanted.  Justin was excellent at communication even around my crazy hectic schedule - often we texted back and forth because that was all I could do.  Once I agreed to the price he even gave me an Angie's List discount of 10% which was great.  We schedule the free measurement/estimate to confirm we had everything correct.  We then scheduled the installation for first thing in the morning yesterday.  Jason, the installer, showed up first thing in the morning as planned and everything went extremely smooth.  I had no idea how much work this was but Jason made it look easy, like a pro.  I am very happy with the new door, the new look, and confident this door will last for many many years while also increasing the value of my home and saving on energy costs.  I will use this company if I ever need another door!!

They did a pretty good job. But there is a hand lock latch that they took out. They did not put it back or reinstall it. When I called the next day, they told me they'd give it back. I keep calling back and get no response. I talked to someone again, but no action.

THE TECH THAT CAME OUT WAS CONDESCENDING AND TRIED TO BLAME THE GAPS ON A POOR PAINT JOB. HE BACKED DOWN WHEN I TOLD HIM THAT IT HAD BEEN PROFESSIONALLY DONE. WHEN THE 2ND ADJUSTMENT WAS NEEDED, I REQUESTED A DIFFERENT TECH (SINCE I WANTED AN HONEST ASSESSMENT). I ASKED FOR A THIRD TECHNICIAN AND EXPLAINED THE REASONS FOR THAT, THE DISPATCHER REFUSED UNTIL I CONTACTED ANGIE'S LIST FOR SUPPORT. THE DISPATCHER ALSO IDENTIFIED HIMSELF AS A SUPERVISOR WHEN I ASKED FOR A SUPERVISOR. IT TOOK TWO MONTHS FOR THE FINAL ADJUSTMENTS. NOW THEY WERE COURTEOUS AT ALL TIMES, JUST VERY SLOW TO RESPOND. ONE TECH PUT EXCESS GREASE ON THE MOTOR TRACKS, WHEN I REPORTED IT, THEY PROMPTLY REMOVED IT. THEY ALSO WOULD NOT PROVIDE ME WITH COPIES OF ALL SERVICE CALLS TO MAKE ADJUSTMENTS, EVEN THOUGH I ASKED TWICE. SOMETIMES MORE THAN A WEEK WOULD GO BY BEFORE I WOULD GET A RETURN CALL. THE SALESPERSON WHO I HAD THE MOST CONTACT WITH WAS DEBBIE.

VERY POLITE, EFFICIENT, AND CHEAPER THAN THE OTHER QUOTE WE OBTAINED. HE EVEN VOLUNTEERED TO FIX LOOSE GARAGE DOOR OPENER BUTTON FOR FREE. THE SERVICE REP WAS ALSO VERY NICE. I WOULD DEFINITELY USE THEM AGAIN.

PROMPT, CALLED BEFORE COMING OUT TO TELL US THEY WERE ON THEIR WAY AND THEY WERE THEIR WHEN THEY SAID THEY WOULD BE. I HAVE BEEN VERY IMPRESSED WITH THEM BECAUSE THEY INSTALLED A GARAGE DOOR FOR ME A COUPLE OF YEARS AGO!

I LIKED THEM VERY MUCH, ESPECIALLY THEIR PROMPTNESS.