BURNEY'S PLUMBING

Very professional and did the job.

It was good. I've used them for several years and I'm very happy with them.

The price always seems a little high on them.
But, I used them because they are local, they know my problems, I know them and they know me.
So, it is a good working relationship.

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They were very prompt and fixed my problem, but charged me $560 for what turned out to be nothing but a clogged toilet.

For something that was probably as major of a sewage issues as you could possibly go through, I couldnt have been happier with the outcome and working with the crew at Burney's.  If you live in and around Hendricks County (Plainfield), there is really no need to look at any other plumbers.  We will be using Burney's for any plumbing need going forward!

We've used them a few times.  They were very prompt.  They made a schedule for Saturday and that worked wonderful for me since I work.  They were very flexible and very willing to work with me.  I would recommend them.

Burney charged me $250 (2 hours labor) on day 1 to assess the situation.  His description on the bill of what he did day 1 was to determine that floor drain not acceptable for laundry, found old laundry drain.  These are two things that we could have discussed and agreed upon over the phone before he even left the office (no charge).  He offered to stay longer and charge overtime on day 1, even though I had called him at 9am and he didn't arrive until late afternoon.  My relative who was supervising had to remind him that it was not an emergency and there was no reason for overtime, to return the next day. 
Burney returned late afternoon the next day.  He apparently brought a "gopher" or a second man.  The second man essentially ran back and forth to the van to gather supplies and he supervised my relative while my relative performed another task which was none of his business.  The presence of the unneeded second man trumped up the hourly rate from $125/hr to $155/hr - this is outrageous!  The second day I was billed for 4.5 hours labor for 2 men.  
The highly frustrating part is that after a $1050 plumbing bill, the problem was not resolved and we still could not do laundry.  I personally ran a couple of drain chemical cleaners down the drain, snaked the drain, and vacuumed the drain.  I spent a couple hours of my own time to remedy the problem to a working solution.
Other notable technical issues:  Burney installed water drains for softener and condensate directly above 3 electrical outlets.  I can't imagine plumbing flexible plastic drains over electrical whenever there is an alternative - I had to fix those.  Burney told me over the phone that the floor drain had no clean out or the clean out was tiled over - in fact, the clean out is within the bell of the drain and easily observed.  
Professionalism:  I was working the days of service and I left my checkbook with my relative to pay the contractor.  When I was told by my relative the amount of $1050 for the plumber I was shocked.  I asked my relative, a pipe fitter by trade, if he felt the charges were fair.  He stated that for the work done, the job was worth $300 to $500 maximum.  I called Burney from my work to ask him to explain the charges.  He immediately was very defensive.  He told me he had actually given a discount off the usual two-man labor charges and that instead he should have charged me more!  He reasoned aloud that if he had charged me more up front I would have been pleased with the resulting "discount" he gave over the phone.  He insulted me by saying I had obviously not hired a plumber recently.  He told me he spent 90 minutes, when he got home, cleaning out his ShopVac (from gray water?!?!) and so there are hidden time investments that I should take into account for the high prices.  He insulted my wife by saying she didn't know anything about plumbing or how to run a business!  He yelled at me and my wife over the phone on separate calls.  I asked him for a cash discount since I paid cash and he said flatly no.  I checked Angie's List that day to discover that a 10% discount coupon was available.  I emailed the office the same day and they graciously accepted my 10% coupon.  
I would not hire this company again and I would not recommend them to anyone.  I trusted Burney's Plumbing since I was referred to them by my realtor.   That trust was violated by high prices and offensive customer service.

Henry from Burney's was very responsive to us. Our water heater went out on a Sunday night.  He was able to be here first thing Monday morning.  He was here for less than an hour, was able to remove the old water heater, and replace the new.  Very professional.  Highly recommend!

I went out to get a soft drink from my garage and saw that the drywall ceiling had caved in -- wet insulation everywhere.  I called Burney's to tell them I had an emergency and they promised to be out soon.  The plumber arrived several hours later and calmly and professionally identified the source of the leak and fixed it.  His responsiveness saved me a lot of headaches and $$ as stopping the leak quickly ensured that damage was minimized.  A very good experience!!

He arrived right on time and installed two faucets. Did an excellent job, cleaned up after the installation. Very fast and efficient. Faucet did not drip when he was done!

My water heater is under an extended warranty through Lowe's, but Lowe's could not get someone over to fix the problem in time.  I called Burney's and they came out first thing the next morning and fixed it, and followed up with a thank you note. 

Burney's Plumbing was full service from the beginning. They arrived on-time and even made arrangements with the renters to finish at amore convenient time. No added trip charge was incurred. They were very easy to work with and did quality work.

They are great.  Burney is the owner and they are fantastic.  I swear by them and I will use them again in the future.

Everything went great. Their price was very reasonable and they came right out and fixed it. They cleaned everything up and I had no issues. I will definitly use them again.

It went well from start to finish in minimal time.

They responded quickly and professionally.  Will definitely use them again.

My sump pump went out and flooded part of my basement.  When I called,
James answered the phone and said he'd be over in just a few minutes. 
About 30 minutes later, he was there and got right to it.  He checked
the existing pump and it surely was dead.  He suggested a pump he had
and was even willing to use the old pipes, if they would fit the new
pump.  They didn't, but that was fine with me as all the parts were
pretty well limed up anyway.   He installed the new pump and got it
working in no time. Good job, Jim.

I guess Burney's Plumbing seemed high, but it was probably reasonable. He actually seemed a little unprofessional in his dress. This was a couple years ago and that could have changed.

We were told that the job required two people on first visit and was schedule for the next day. The plumber called and one person was called to work on a well and could not make it. Only one plumber should up and the job ended up taking 7.75 hours with one person charging us 105 per hour rate. At he end he had to called in another plumber to help charging us  a two person rate of 85.00 a hour.  The job could of have been done  clearly faster and needed a second person. We feel we were overcharge and promise two worker that clearly would have resulted in a lower price. When I told this the worker he said he only was employee of the company and could not make any correct the charge.

During all these discoveries, James Burney was very professional, was able to give us the best deal and helped us out on the labor to keep the job lower given the expense that kept acruing. He also wordek with us on payment which we really appreciate.
They did a great job, the installation looks very clean and everything with working well.  I apprecaite the concern and empathy that was shown by the company during this stressful time of discovering more and more unknown issues as we fixed known issues.

Ihave used this company many times over the last few years and have always been highly satisfied. I used them in the first place because I live in Plainfield and they are a local company. If they need to run back to the shop, it only takes 5 minutes. They go out of their way to be sure you have received good service and are satisfied.