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BLUE DOLPHIN POOL SERVICE
Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,
About us
Family owned and operated. Payment is due upon completion of job. Checks and cash are accepted. Credit cards are not accepted
Business highlights
Emergency services offered
23 years of experience
Services we offer
CHEMICAL SALES, CLOSINGS, COMPLETE RENOVATIONS, CONCRETE & VINYL LINERS, COPING & TILE REPAIR, FILTER, HEATER SALES & REPAIRS., LINER REPLACEMENTS, OPENINGS, PUMP & MOTOR REPLACEMENT & REPAIR, SAFETY COVER SALES, SPECIALIZE IN GUNITE POOLS
Amenities
Emergency Services
Yes
Reviews
4.733 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 33 reviews
Debra K.
Aug 2018
Phil is great. They do a creditable job. If i have any problems at all, he's there. He's like family because we work with for many years.
BRADLEY H.
Jun 2018
Blue dolphin open and close my pool each year for several years now. They also recently installed a new Pool Heater. They are always polite and get the job done. The price mentioned is for the new heater and chlorination system.
Pam B.
Oct 2017
The do an excellent job and I will continue to use them as long as I have a pool.
Leigh-Brooke D.
Sep 2017
It was such a great experience start to finish. They answered my online inquiry quickly and came out the same week to provide an estimate. They were so quick to answer my questions via email and even helped with picking the color of the cover. It looks great! The experience was so positive we are going to use them for openings/closings and anything that may arise in-between. Thank you!
Pam B.
Jul 2017
They do A quality work. I ran into a problem with everything breaking at once this year and he replaced the cover , heater. My pool vacuum broke also and I called him and he came right out that day and did an exceptional job getting the dirt and leaves out of the pool for me for the 4th of July! I highly recommend all their services!Several years ago I had a problem on a holiday and I called him and he told me what to do to get the pump going again! He is always available. They are one of the few companies that clean your pool cover when they open your pool as well as the dirt and leaves from the pool.
Melissa H.
Aug 2016
Outstanding work; thorough, knowledgeable, meticulous, tidy. We would recommend Blue Dolphin over & over again. Phil gets the job done correctly the first time. He has fixed a number of problems with our equipment where prior contractors did incorrectly or failed to deliver on promises. Excellent work.
Joshua W.
Jun 2014
unknown
MARK H.
Jun 2013
They did a grat job. Not only did they open the pool, they cleaned the pool cover too. They did a wonderful job. Cleaning a pool cover is not an easy job and it looked like new after they were done. We will be using them for ll our pool needs.
Pamela E.
Mar 2013
Already told you.
Pamela E.
Sep 2012
BLUE DOLPHIN POOL SERVICE replaced our old in ground pool liner. They were referred to me by the company that opens and closes the pool for us each year, Rick's Pool and Spa. I compared prices with other companies. Prices for liners seem to be about the same from all providers. The larger companies seem to build in wording that allows their low estimates to skyrocket. I wasn't fooled. I liked that the owner of Blue Dolphin Pool Service is from a family of pool service professionals. I also liked that they add a thin foam padding behind the liner. They've been doing it this way for decades while other companies seem to think it is a new and unproven way of lining a pool. I feel like I learned so much! Everyone that I talked to throughout the whole transaction was so friendly. I would have contacted them sooner if they had an email address listed here on Angie's List, or anywhere else online. Once I spoke to them I did get an email address for them, which made it easier for me. I felt comfortable having them around my home and actually enjoyed the whole process. Since he recommended them, Rick kept an eye on the work, stopping by when in the area, so if he was satisfied, I know that Blue Dolphin did a great job!
Linda H.
May 2011
It went very well. They have always done a good job for us. They always come out when they say they will.
Caren L.
May 2010
We use him to open and close the pool every year.
SCOTT E.
Nov 2009
They have done several things for us. They have opened and closed our pool. They also fixed our heater and our pump. My experience in dealing with them was good. However, my only complain is that, it's a bit difficult to get in touch with them in May when it's time to open all the pools. They are also not so good about calling you right back. Other than that, the prices that they charge are fair and the quality of their work is good. We would continue to use their services in the future as well.
CHRISTINE S.
Jun 2009
I called twice and never received a return call.
Response from BLUE DOLPHIN POOL SERVICE
"I have never received a message from either one of the above mentioned people. We always return our phone calls. I apologize if they left a message and I didn't receive it. We did change our phone system over in June. If they would like, I could give them an estimate. Sorry for the miscommunications."
VINCE M.
Dec 2008
We have been very happy with the company in the four years we have used them. I feel very comfortable that I can trust them to complete the job and do it well if I am not home. However, the last time they closed the pool, we found that they had broke a branch off of a bush and broke a nozzle on the hose. But I would have them back.
RITA L.
Nov 2008
They were very helpful and came out right away. I was impressed with their service.
Peggy J.
Oct 2008
Phil and his helper arrived when they said they would and closed our pool for the season. I like that Phil uses very little anti-freeze, but blows the pipes dry and then caps them off. This was the first time that he has closed our pool. He did an efficient job. He also opened our pool at the beginning of this season as well as installed a heat pump for us to replace our dead gas heater. He has done a good job and has been responsive to my questions throughout the swimming season. He seems very knowledgeable about pools and I'll continue to use Blue Dolphin in the future.
SHALON M.
Oct 2008
We had a great start with our relationship with Phil from Blue Dolphin. We had called him in the fall of 2007 to see if he could assist us with closing our pool. (We purchased a home w/ a pool in summer of 2007). Instead of coming out, he talked my husband through the process of closing our pool. We were very thankful, and we told him that we looked forward to using his services in the spring (opening pool, patching pool, finding a suspected leak, fix pool light, purchase/install pool cover, etc.). Spring 2008 came, and we contacted Phil in February to get on the "list" so he could start working on our pool as soon as possible. The spring was very busy for Phil, and our "jobs" kept getting pushed back and pushed back. Slowly, the servicemen Phil had contracted came out to perform the jobs. There was no communication with us as to when these individuals would be coming out to our house to work. Long story short--I think Phil is a good guy. He just had too many people he was trying to manage--and he forgot about us--his customers. When he finally came back out, himself, (many months later) to "finish" the pool cover installation, he apologized for the poor service. He explained that he had a business partnership go bad, and he was left in the dark. After the crew left on this day, we found cigarette butts around our pool deck--along with screws scattered around the concrete deck. We were very unhappy--and called Phil about the messes and the unfinished business. The pool's leak was still not addressed--or the repair of the light. We got the remainder of the bill from BDPS (we had already paid much of the bill up front), and we called Phil again to discuss our frustrations/concerns. We never did hear back. We ended up using another pool service company to close the pool.
Response from BLUE DOLPHIN POOL SERVICE
"THIS IS VERY DISHEARTENING. YES, WE HAD SOME ISSUES WITH TIME, HOWEVER IF YOU WERE TO LOOK AT THE WEATHER CONDITIONS BETWEEN THE END OF MARCH, THE WHOLE MONTHS OF APRIL AND MAY, YOU WOULD UNDERSTAND A LOT OF THE DELAYS WERE WEATHER RELATED. YES, WE DID HAVE SOME STAFFING PROBLEMS AND BECAUSE WE ARE A SEASONAL COMPANY, THIS IS BOUND TO HAPPEN. THEY ALSO HAD SOME ISSUES WITH CALLING US BACK. WE WAITED SOME TIME TO HEAR BACK FROM THE MEMBER WITH PAINT COLOR CHOICE. WE ALSO ASKED FOR A DEPOSIT TO ORDER THE COVER AND WAITED TO HEAR BACK FROM THEM AS WELL. AS SOON AS WE DID, THEY DID DRIVE IT THE SAME DAY. IT WAS A CUSTOM COVER WHICH TAKES A FEW WEEKS TO MAKE AND DELIVER. WE WALKED THEM THROUGH THE CLOSING OF THEIR POOL LAST YEAR, WE REPAIRED THE CRACK AT THE BOTTOM OF THE SWIMMING POOL, WE PAINTED THE POOL, WE PRESSURE TESTED THE LINES, WE DID SOME EXTRA REPAIRS TO THEIR PUMP THAT WAS NOT INCLUDED IN THE ORIGINAL QUOTE, WE FILLED THE POOL WITH TRUCKED IN WATER. WE DID ALL OF THIS WITH NO DEPOSIT. WE NEVER MENTIONED A PRICE TO REPAIR BROKEN LINES (IF THAT WAS WHAT WAS WRONG). PHIL EXPLAINED TO THEM THAT THEIR IS NO WAY OF PUTTING A PRICE ON REPAIRING LINES BECAUSE OF THE EXTENT OF WORK THAT MAY NEED TO BE DONE. HE DID TELL THE MEMBERS THAT THE REPAIR OF THE CRACK WOULD DEFINITELY HELP WITH THE POOL LOSING WATER, WHICH IT DID. WE ARE A SMALL COMPANY AND NEVER TELL A CUSTOMER THAT WE WILL HAUL AWAY ANYTHING. WE DO NOT HAVE THE MEANS TO GET RID OF ANYTHING BIG WITHOUT RENTING A DUMPSTER. WHEN WE WENT BACK TO THE HOUSE TO ADDRESS THE SCREWS ON THE DECK AND THE CIGARETTE BUTTS, WE DID REMOVE ALL THAT WERE VISIBLE AND ALSO BLEW OFF ALL THE LEAVES AROUND THE POOL. WE DID APOLOGIZE FOR THAT, BUT I BELIEVE AGAIN THAT WE TOOK CARE OF THE PROBLEM AND WENT BEYOND AS WELL TO MAKE IT BETTER. PHIL DID TRY TO CONTACT THE MEMBER AND WE NEVER RECEIVED A PHONE CALL BACK. WE HAVE SENT THEM INVOICES FOR THE REMAINING BALANCE AND HAVE NOT HEARD BACK FROM THEM UNTIL I SENT A FINAL NOTICE THE SECOND WEEK OF OCTOBER. WHY WAS THE BAD REPORT ONLY WRITTEN AFTER THEY RECEIVED THE FINAL NOTICE. WHY DIDN'T THEY POST ANYTHING IN JULY, AUGUST, SEPTEMBER, OR THE BEGINNING OF OCTOBER? THIS DOES NOT MAKE SENSE TO ME. BOTTOM LINE IS THAT THEY RECEIVED EVERYTHING THAT WAS PROMISED AND ALL THAT WE WANT IS TO GET PAID THE REMAINING MONEY THAT IS DUE US. WE ARE NOT WILLING TO DEDUCT HALF OF THE REMAINING BALANCE. IF THEY WERE NOT HAPPY WITH US (WHICH THEY ARE NOT) THEY DON'T HAVE TO USE US AGAIN (WHICH THEY DIDN'T) BUT THEY CAN NOT, BY LAW, DECIDE NOT TO PAY US. THIS IS A VERY UNFORTUNATE SITUATION."
Jodi P.
Aug 2008
They are very friendly. They are easy to deal with. They talk you through your problems over the phone so you can do it yourself. They are a small service and sometimes they can't handle the load but again they are good to deal with.
LORA D.
Jul 2008
I had my pool drained for my pool installer to come look at a warranty issue. It was drained down to about a foot for 2 days in the hot sun and with an automatic cover it cannot be closed. On the day the installers looked at the holes (a Friday), I called Phil and Kathy and asked if there was any way they could get them patched and my pool filled up that day. Phil was up North, but said he would do whatever it took to get it done. He sent one of his guys out that evening to patch the holes and had water still being delivered in the dark at 10:30pm that evening. Phil and Kathy have always went above and beyond what they have to for me. I will never use another service again!
Chris B.
Jul 2008
They are very friendly, knowledgeable, and honest.
Barbara W.
Jun 2008
Phil Knight is who came out. He gave a good diagnosis. The price is for closing and opening our pool annually. They are very good about calling you back when you have a problem. This is a busy time of the year for them, so it means a lot that they call you back.
Kerrie P.
Jun 2008
Great.
CHRIS U.
Dec 2007
You can not get better service from a company - period. Our pool/spa heater went out after little over 1 years use. Blue Dolphin negotiated with the manufacturer directly to get my heater replaced, even though the warranty had technically expired. Above and beyond what anyone could expect. They have your best interest in mind.
DEBRA C.
Nov 2007
They were prompt, worked around our schedule, explained exactly what they were doing. They even fixed our pool cover.
Licensing
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FAQ
BLUE DOLPHIN POOL SERVICE is currently rated 4.7 overall out of 5.
No, BLUE DOLPHIN POOL SERVICE does not offer free project estimates.
No, BLUE DOLPHIN POOL SERVICE does not offer eco-friendly accreditations.
No, BLUE DOLPHIN POOL SERVICE does not offer a senior discount.
Yes, BLUE DOLPHIN POOL SERVICE offers emergency services.
No, BLUE DOLPHIN POOL SERVICE does not offer warranties.