ROBBINS CONSTRUCTION

NO ATTENTION TO DETAIL. NOTED HOW AWFUL THE CONTRACTOR DID IN THE KITCHEN BUT WHEN HE WAS COMPLETE NOTICED HE DID NO CORNERING LIKE WAS DONE IN THE KITCHEN. WORSE SITUATION POSSIBLE BECAUSE THE HALLWAY HAD 3 BEDROOMS ADJOINING IT. HE LEFT THE JOB AS COMPLETE AND LEFT CARPET LAYING ON TOP OF THE HARDWOOD FLOOR. WHEN HE WAS CALLED AND ASKED WHY HE DID NOT COMPLETE THE JOB HE STATED HE WAS NOT A CARPET PERSON AND THAT WAS NOT PART OF THE JOB. WHEN YOU PUT IN A $6,000 FLOOR WOULD YOU NOT EXPECT THE CARPET TO MATCH UP AND BE UNDER THE HARDWOOD FLOOR. WHEN I CALLED HIM TO QUESTION IT HE HUNG UP ON ME AND THEN CALLED MY HUSBAND TO STATE I WAS UPSET. DUH. HE ALSO INFORMED US THIS WAS NORMAL PRACTICE AND WE WOULD HAVE TO CALL A CARPET INSTALLER. WE DID THIS AND THEY STATED THEY HAD NEVER HEARD OF SUCH A THING. WE HAD TO PAY ANOTHER CONTRACTOR TO COME OUT AND FIX HIS JOB. FOR SOMEONE THAT BRAGS ABOUT HIS PROFESSIONALISM AND HIS JOB IT WAS NOT WHAT WE EXPECTED.

THESE PEOPLE ARE SO FAR ABOVE ANY EXPECTATIONS! THEY WENT OUT OF THE WAY TO MAKE SURE HE MATCHED VENTS, EVEN BOUGHT A BRAND NEW MOP FOR THE NEW FLOORS AND GAVE TIPS ON CLEANING! VERY, VERY HONEST. HE IS THE DEFINITION OF EXCELLENT SERVICE

HE WAS VERY PROMPT, EFFICIENT, AND HIS COMMUNICATION WAS GREAT. HE ALSO MADE A LOT OF HELPFUL SUGGESTIONS TO ME.