Pizza Hut - Noblesville

unknown

I've ordered at least 100 taco pizza's from Pizza Hut over the years. My family likes the Taco Pizza, so I'm very familiar with what does and does not come with the pizza. When the driver arrived with the pizza it was fairly warm, but did not have any taco sauce which has come with my last 100 pizzas without any input needed from me. When I pointed that out and told them I would refuse the pizza without it I was put on the phone with the manager who accused me of not specifying taco sauce on pizza hut's website. I went back later and confirmed that there is no place to request that on the site and I've ordered online several times with no issues. I do however prefer to call them rather than use the website. The manager did finally agree to send someone out with the taco sauce but it took 5 minutes of arguing with him. The only reason I'm sharing this with the Angie's list community is to let you know I've seen a downward trend in service at that location over the last few orders I've placed. It previously was a great location, but it must be under new management because it's really gone downhill. I reported this information on their website, but received a form response that didn't even address my concern. I haven't ordered a Dominos pizza in 21 years because of poor quality; I'm adding Pizza Hut to that boycott list. Why do business with a company that clearly doesn't care about delivering a quality product with great customer service when there are so many Pizza places to choose from??