Description of Work: I ordered a grandfather clock. It took two weeks. They delivered the clock and set it up. Very nice people to deal with. I would recommend them highly.They also clean and repair clocks. When it comes time to service my grandfather clock I will call them. I might add my grandfathers clock is beautiful.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Tom W.
07/2015
1.0
clock repair
 + -1 more
unknown
Description of Work: I will never use this company in the future. They had my clock to repair for over 3 months, and when it was returned to me, the issue was not resolved. In addition, they were rude and and very unprofessional throughout the process.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$150
Lauren P.
04/2015
2.0
clock repair
 + -1 more
When we dropped the clock off, the owner's son told us that it would be 90-120 days for a cleaning and replacement of springs. At 90 days, I called to check on the clock and was told that they were behind in their repairs, and it would be closer to the 120 day mark. I called again at 120 days and was told that they had used the last of the springs needed for our clock and would have to order more. The owner's daughter-in-law assured me it would be ready in two weeks. My husband called after two weeks and was told the clock would be ready in another two weeks. We called again after that two weeks and were told that it would be another week. When they finally called to say the clock was ready, the owner told my husband that they did not have to replace the springs, that it just required cleaning and a little fine tuning. Why that would take over six months from our drop-off date is beyond me. The clock seems to be running great now, but I really felt like we got the run around, and they had our clock for an unnecessarily long time. I wish they would have just told us that they had more clock repairs than they could handle.
Description of Work: We brought our Eastlake-style kitchen clock in for cleaning and any necessary repairs at the end of September 2014.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
1.0
Yes, I recommend this pro
$350
RUSS L.
12/2014
4.0
clock repair
 + -1 more
He did a great job with the clock. It cost a lot more than he orginially estimated. He did not call and tell me how much it was going to cost until after he repaired the clock. The workmanship is great he did an excellent job and I would use him again if I had a clock to be repaired.
Description of Work: Clock repair
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$550
Larry T.
06/2014
5.0
clock repair
 + -1 more
He was courteous, timely and knowledgeable. The cost was less than what we thought it would be. Would use them again.
Description of Work: Came out repaired our grandfather clock.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Rockwood R.
04/2014
5.0
clock repair
 + -1 more
Brought non-working 100 year old spring driven clock in to discuss options. The staff is very knowledgeable and understood the model and possible issues. After on-site analysis they felt a basic service / cleaning was all that was required. They estimated 30 days to complete the work and quoted $250. Two weeks later they called and said the clock was ready (ahead of schedule). It has been two weeks since completion of repairs and the clock is running fine, all feature work including the calendar and chime and it keeps good time.
Description of Work: cleaned mechanism on non-working 100 year old clock returning it to working order
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Dorothy T.
06/2012
1.0
clock repair
 + -1 more
I took my anniversary clock in for repair on 2/27/2012. I was told that it would be approximately $65 to have it repaired and thatit would take between 60 and 90 days. I called today to check on the status (long past the promised due date) and was told thatthe best thing to do is to pick it up and take it somewhere else, as it would be another 60 - 90 days. My neighbor had the same problem. Her clock was repaired (late) and she felt the cost was excessive. This is NOT where you want to go to have your clock repaired!
Description of Work: Services were never performed.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Kevin S.
03/2012
2.0
clock repair
 + -1 more
A very frustrating experience. We should have checked Angie's list first and lt;red-facedand gt;. He picked up the mechanism on 11/10/11, said it only needed cleaning and that he probably couldn't get it done by Thanksgiving but and quot;by Christmas - if possibleand quot; (written on the receipt). After numerous phone calls over the next 4 months, always with an excuse of his being shorthanded and extending the expected date, he finally jobbed the cleaning out. A few weeks later it was done and he reinstalled it in the longcase and made sure it ran and the chimes were working on 3/6/12. Clark is an elderly gentleman, very personable, and evidently does good work, but he should set more reasonable goals and not accept new work until he gets caught up. It should not take 4 months to do a simple cleaning (e.g. - the place he jobbed it out to only took a couple of weeks). We will definitely choose another clock repair shop from Angie's List next time.
Description of Work: He cleaned our Grandfather Clock. Actually, no - he jobbed out the cleaning. Then he reinstalled it in the longcase and made sure it ran and the chimes were working.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$645
Judy L.
09/2011
5.0
clock repair
 + -1 more
He was excellent. He is an elderly gentleman. He does not do the job quickly, but he is great. He does not work on really small clocks. He will be charging $35 for fixing the clock, which I think is a reasonable price. The pendulum is missing and he is replacing it. He knows what he is doing with the clock. He has a reputation for knowing what he does. He is fair. He does the work at the estimated price. He is good at doing things even though he is an elderly gentleman. I do not think you should hold that against him. He is the only one who does the work. So, you have to wait. I will use his services again in the future.
Description of Work: I use Noblesville Clock Co. for clock repair. He is currently repairing and reconstructing an antique clock for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$35
Bob B.
05/2011
1.0
clock repair
 + -1 more
The owner's excuse for this unforgivable delay is that he is the only person to do the repairs and he works as quickly as possible. Given the fact that Angie's List lists numerous clock repair buinesses in the area, he could have sought to job the repair out. Or at least tried to do so. If he had tried and failed, I could be more understanding. There is no excuse for taking ten months to repair a clock and to adopt the attitude that it was out of his control. I recommend that unless your real intention is to banish your clock for a year, you should avoid the Noblesville Clock Company.
Description of Work: I took our wall clock into Noblesville Clock Company, the store from which we purchased it, in July, 2010. After months of calling and multiple broken promises, I am told by the owner that the clock has been repaired -- a full ten months later!
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$180
Freda J.
03/2010
1.0
clock repair
 + -1 more
We have called repeatedly for our repaired clock and they keep telling us that the works have to come from Germany. They told us months ago that the parts had been ordered but their response sense then has been the same... that they're still waiting. I called him a month or so ago (early Feb 2010) and we threatened to call an attorney. We haven't done that but did feel reporting him here at the very least was necessary. We're hoping Angie's List can help us resolve this issue. The company's last response to us was it would be ready in 2 weeks... that was now more than 2 weeks ago. This has become quite stressful and agrivating to say the least. We've experienced ignored responses by phone when we've attempted other calls to him as well. We've not given him any payment on the grandfather clock as of yet, but when we at one point were frustrated we told him to just bring back the old parts and forget it.. the company wanted $300 just to bring back the unworking insides.
Description of Work: On March 15 of 2009 we called this company to pick up the inside works of our Grandfather clock for repair. They took a mantle clock as well. We did get the mantle clock back eventually but all we have of the grandfather clock is the shell and it's been sitting empty and silent for 2 weeks shy of a full year.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
WM F & MARY T.
02/2010
5.0
clock repair
 + -1 more
Everything went well.
Description of Work: They repaired a stand-alone clock.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$710
THOMAS F.
12/2009
5.0
clock repair
 + -1 more
The quality of their work was good, and I would recommend them highly. I will use them again in the future.
Description of Work: I used Noblesville Clock Co. They repaired a clock for me.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Chris D.
10/2009
5.0
clock repair
 + -1 more
They cleaned and serviced an antique mantle clock. Their customer service was good. They people were pretty nice. The price was a little high for my liking but I think that is normal.
Description of Work: Noblesville Clock Co serviced a clock about a year ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
LINDA W.
05/2009
5.0
clock repair
 + -1 more
He did an excellent job with this repair. I would recommend him to other.
Description of Work: I have an older cuckoo clock from Germany that needed a repair. One of the chains got caught and wrapped around a surge protector. There were some parts for the repair that were difficult to find. The repair took a quite a while to find because of this. I ended up finding a clock on Ebay that had the parts that it needed. I purchased this clock and gave it to this company for the repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$364
CINDI O.
10/2008
5.0
clock repair
 + -1 more
They had to order the parts, but repaired quickly!
Description of Work: I had a large oversize clock that has stopped working.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
ROBERT W & PATRICIA P.
09/2008
5.0
clock repair
 + -1 more
I was very happy with the overall experience. They were very nice and explained everything.
Description of Work: I purchased a wall clock from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Marie L.
03/2008
5.0
clock repair
 + -1 more
Overall I had a good experience.
Description of Work: They repaired my grandfather clock.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
AMANDA SLICK O.
06/2007
5.0
clock repair
 + -1 more
My husband purchased the clock on e-bay and the hands broke shortly after we received it. When we took it in for repair, we were given an estimate for the hand replacement, but we asked that it be evaluated for any further necessary service. Later, we received a call telling us what it would take and cost to bring the works up to good working order. We happily gave the okay. When we picked up the clock today, Mr. Tony Van Tassel took the time to explain exactly how the clock worked, the history of this type of clock, what had been done to repair the clock and what we should do to maintain ongoing. We couldn't have been more pleased. The Van Tassel family obviously takes pride and pleasure in their work. One word of note, clocks take a long time to repair. Ours was there for over a year. It's worth the wait.
Description of Work: Repaired my circa 1920's Seth Thomas Westminster Chime clock. Serviced movement and springs. Replaced twenty-one bushings. Cleaned everything inside clock. Replaced broken clock hands that had not been original with Seth Thomas clock hands.
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Service Categories
Clock Repair
FAQ
NOBLESVILLE CLOCK CO is currently rated 3.9 overall out of 5.
Thursday: 10:30 AM - 6:00 PM
Friday: 10:30 AM - 6:00 PM
Saturday: 10:30 AM - 5:00 PM
NOBLESVILLE CLOCK CO accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, NOBLESVILLE CLOCK CO offers free project estimates.
No, NOBLESVILLE CLOCK CO does not offer eco-friendly accreditations.
No, NOBLESVILLE CLOCK CO does not offer a senior discount.
No, NOBLESVILLE CLOCK CO does not offer emergency services.
No, NOBLESVILLE CLOCK CO does not offer warranties.
NOBLESVILLE CLOCK CO offers the following services: CLOCK SALES/SERVICE/REPAIR.