Bought a new mattress and box springs, mattress got low spots, mattress world replaced mattress , but said box springs were ok, mattress got low spots again, after two years, we bought new furniture 5 months ago with a platform bed from Ashley furniture, mattress had problems before we bought the new bed, now mattress world says the mattress was damaged due to new bed slats being spaced improperly, space between slats were 2.5 inches, they say slats should be 2 inches, we had the problem before we bought the bed, why can't I have a comfortable mattress , especially after I paid the big bucks, this is not fair , I am getting ripped off , so much for those huge warranties these low life's offer ?
Description of Work: Bought a new mattress and box springs, mattress got low spots, mattress world replaced mattress , but said box springs were ok, mattress got low spots again, after two years, we bought new furniture 5 months ago with a platform bed from Ashley furniture, mattress had problems before we bought the new bed, now mattress world says the mattress was damaged due to new bed slats being spaced improperly, space between slats were 2.5 inches, they say slats should be 2 inches, we had the problem before we bought the bed, why can't I have a comfortable mattress , especially after I paid the big bucks, this is not fair , I am getting ripped off , so much for those huge warranties these low life's offer 😒
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,300
Gary R.
02/2012
5.0
mattresses
 + -1 more
I received very prompt, courteous service from them. I would definitely use them again. Overall I was well pleased with this company.
Description of Work: I bought a mattress from their store.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Edward M.
11/2009
5.0
mattresses
 + -1 more
We were happy with them from start through delivery and would recommend them to anyone looking for a mattress.
Description of Work: They sold us a mattress. Ray (the representative) was so very helpful and gave us all the time and advice we needed/asked for. He certainly knew his products. They delivered as promised and promptly. The deliverymen were careful and friendly.
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Service Categories
Mattresses,
Homebuilders
FAQ
Mattress World Superstores Inc is currently rated 3.2 overall out of 5.
Sunday: 12:00 PM - 5:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 7:00 PM
Mattress World Superstores Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Mattress World Superstores Inc offers free project estimates.
No, Mattress World Superstores Inc does not offer eco-friendly accreditations.
No, Mattress World Superstores Inc does not offer a senior discount.
No, Mattress World Superstores Inc does not offer emergency services.
Yes, Mattress World Superstores Inc offers warranties.
Mattress World Superstores Inc offers the following services: Retailer of mattresses including Serta, Simmons, Temper Pedic & Sealy.