HOME DEPOT

Home Depot should be ashamed of Crew2's quality of work. Crew2 left our home is horrendous condition after a carpet installation. We just spent $20K to have our home entirely painted and although we were expecting some touch ups this is excessive. Our painter will not complete the job under "touch ups" because it's too large of a project. Additionally, Crew2 poorly installed the carpet. It has ripples everywhere and every seam is visible. This company does NOT care about your home or the quality of their work. If Home Depot/Crew2 do not pay for the damages, we will be force to take legal action.

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I went with them because of the price, location and availability of the product that I wanted.

I have a small bathroom area that I wanted Ceramic tile in (29 sq.ft.).  I called Home Depot for a quote.  The very nice man came out and promptly did a quote.  He would not discuss money with me.  The next day I called Home Depot to find out about the quote.  They told me it would be $616.  They told me there is a minimum price charged...$495.  Had I had another 15 sqft the price would have been the same.  If they had told me that when I made the request,( I told him how many square feet it was)I would not have had the quote done.  They wasted my time as well as the guy doing the quotes.

I just went out looking for what I wanted and they had it. They were really nice. I went on two different days. On the first day, the salesman was very helpful. I went back the next day. He was working that day but the man who was there was just as nice. It was all written up in 20 min and ready to go. They delivered it within a week. It was well worth the price. The delivery men were the nicest people. They didn't install because I had a drop in range and my handyman told me, "Just don't let them try to put this in" because it was a slide in and they had to cut out wood and stuff in order for the new range to fit. So I had to pay extra for that but they couldn't do what had to be done.

They were helpful and we were able to take home samples without any deposits.  The manager came and made sure that everything was okay.  The price is reasonable.

They have a good selection of hardware-related things. It's a place we like to occasionally go, walk around, and if we need anything for the house, we pick it up.

This is a tough review to write, as we are satisfied with the end result, but our grades do not reflect it because of the following:
The problem was that Home Depot sent a subcontractor to install the tile that if I hadn't been there, they would have cut corners.  The first thing I asked the subcontractor was if they were going apply mortar before they put the backer board down.  They said it didn't need it since they were using screws.  The directions on the backer board clearly stated to apply mortar 1st and then screws.  The other issue was that we were sold a chemical that was to be mixed with the grout to make it stain resistant.  When they were getting ready to leave, I noticed that they hadn't used the chemical.  I asked why, and they stated that we were to apply it after a day or so on top of the grout.  I then showed them that the directions clearly stated that it was to be mixed with the grout.  I then informed them that I wasn't going to sign off that they had completed the installation.  They then called Home Depot, and said Home Depot would be calling us.  When they did, they agreed that the chemical was to be added with the grout.  They got a hold of the subcontractor and had them come back and remove the grout and re-install it properly.
It appears that Home Depot needs to do a better job of training and supervising their subcontractors. 
I still have confidence in Home Depot, as a bad subcontractor to me doesn't mean the Noblesville location or Home Depot Corporation is bad.

I went to pick up a patio door from Home Depot only to find the one on display is not the size they carry instock. The gentelman working the door area suggesed I special order a door in the size I needed. I was sure it would be a fortune as I had priced a few custome orders at other stores. I was pleased that the custome order was only a couple hunderd more than the one on display. I already had an installer ready so all he had to do was pick it up when the door came in. Worked out great.

They were very accommodating and very professional.  I would use them again.

The overall experience was good. I would not use this provider again.

The people working in the carpet area are all helpful and great to work with.  After you purchase the carpet, Home Depot sends someone out to measure the room.  We elected to remove our old carpet and padding ourselves to save some money on the installation.  The installation went smooth, and our family room looks great.  Both the person that measured our family room, and the person installing were very professional.
The only complaint we have with this store, is that when you call them, it is very frustrating to get through to the department you want. 

I made preparations and scheduled my appointment with them months in advance. They called the day they were scheduled to be there and said they were not going to be able to make the appointment. I told that was unacceptable and they ended up sending a team from Ft. Wayne to do the job. They completed the project in 2 days, Friday and Saturday. In addition to putting in the new flooring they also moved the furniture. After the installation was complete I noticed that they had used a number of damaged and cracked peices of flooring, there were a lot of nail pops, and other areas that were just not done correctly including a corners and a threshold. A few of these issues were hidden under the furniture when it was moved back. I have had people from Home Depot back out a number of times to repair these issues as I discover them. I also had a representative from Bruce Floors to my home to evaluate the cracked and damaged peices of flooring. He blamed this on humidity which I don't understand as I have central air and regulate the temperature in my home to 72 degrees year round. Home Depot also installed a new French Door at this time. it was cut out and installed very unevenly. When I complained about this the said they would have to install a new door to correct the issue. while installing the new door they asked if I minded if they re-used the existing molding. I told them they could as I would not need to paint it that way. I discovered after the work was complete and I had signed off that the original molding was actually cracked and needed to be replaced or repaired. When I contacted Home Depot regarding this they told me that I would need to pay to have this replaced as I was the one who told them to re-use the original peices. I feel as though they put words in my mouth here. I do not want to keep having to call Home Depot out to my home to make repairs, however issues keep coming up. Home Depot has made an effort, but I really believe the job should have been done correctly to begin with.

They were very professional, timely, cost effective, and did good follow up. The quality of their work was good and I was satisfied with their service.

Immediately I noticed that you could see every track that was made on the carpet even though I ordered carpet that was supposed to be almost trackless. The person who sold the contract to me has been very helpful but she is now getting the go around from the company as well. The manufacturer has done nothing about it and guaranteed that this carpet was actually the one that I bought but they changed the fibers and did not notify anyone about it. I took their special where you don't have to pay for 12 months but I ordered it in May and so now the bills are coming but I don't want to pay anything until this is resolved. I called every month and got various excuses.

TILE WAS AWESOME. INSTALLER DID A WONDERFUL JOB. HE WAS SLOW (TOOK EXTRA 4 HOURS) BUT METICULOUS WITH THE INSTALL. HOWEVER HE WAS A LITTLE MESSY AND WE HAD BITS OF CONCRETE AND GROUT ON OTHER CARPET.

CARPET LOOKS BEAUTIFUL. INSTALLERS DID A GOOD JOB. ONLY HAD ONE AREA OF CONCERN. HOME DEPOT CALLED TO CHECK ON THE JOB. WHEN I TOLD THEM ABOUT THE CONCERN, SOMEONE CAME OUT AND FIXED IT THE NEXT DAY.

THEY CALLED US SEVERAL TIMES TO CHECK ON THE STATUS OF OUR INSTALLATION. THE PEOPLE AT HOME DEPOT WERE VERY HELPFUL AND LET US TAKE SAMPLES HOME FOR AN EXTENDED PERIOD OF TIME. OVERALL IT WAS A VERY GOOD EXPERIENCE.

GAVE A BETTER PRICE BECAUSE IT WAS ON BACK ORDER AND UPGRADED THE PAD FOR A REASONABLE PRICE. WE WOULD HIRE THEM AGAIN.

THEY CLEANED UP ANY DEBRIS AND CHECKED TO MAKE SURE EVERYTHING WAS OK, DID A GOOD JOB. I WAS EXTREMELY PLEASED WITH THEIR WORK.

THEY HAD INITIALLY INSTALLED THE CARPET, AND WE HAD A FLOOD AND WE ASKED THEM TO COME BACK TO RE-LAY THEIR CARPET AND THEY WOULD NOT ASSIST US OR OFFER ANY SUGGESTIONS. THE INSTALLATION WAS FINE, BUT I FELT AS THOUGH AFTER THE CARPET WAS LAID, THEY KIND OF DROPPED ME WHEN THERE WAS A PROBLEM.

EXCEPTIONAL CARPET/TILE PRICES. INSTALLATION WAS GREAT. PRICE WAS APPROXIMATELY $2000 BELOW OTHER ESTIMATES. PLUS THEY REFUNDED $181.00!! JEN IS A SUPER LADY!