JOE BEARD AND SONS

The guy brought a truck that wasn't empty so only half our septic waste would fit. They made us pay for the whole job and only pumped half our septic tank.

Found septic tank overflowing late on a Friday afternoon (due to a water faucet being left on for 24 hrs & flooded fieldbed, but did not know that until after he left).  Called Beard.  It was right at closing and all drivers had went home. Only the the manager was there - and he came on out, was there in less than 30 minutes.  Normally price is half that but this was after hours and the rate was doubled. Small price to pay to continue using home plumbing and not have to stay overnight at a motel.  Very professional.  10 days later had to have it pumped again, did not know field bed had failed.  This was on the COLD morning, they came out at 9:00 AM before it had warmed up much at all.  When I called, office wasn't open yet and the owner  got my call on his way to work, he was very helpful, gave names of a couple of different  companies that could repair/restore field bed.  Driver who pumped tank that time also very helpful, told the Mrs there was a problem downstream of the tank (he didn't know about the first episode).  Could have just pumped it out and walked away without trying to help any further.

unknown

It was easy peasy

The price was crazy. They came out very quickly. I had called them out because we had moved in and the water no longer worked. Some of them were very nice in explaining what was going on and what they were doing when I made them come out the second time. But when it came to the old guy, he stood there and argued with me that he knows for a fact he did drain the septic tank yet I knew for a fact that he didn't and had never been out here.