Graber Post Buildings Inc

I asked him to put on a mask and he didnt have one with him! He was not what I would call courteous. We have had great/excellent experiences with Graber Post many times, so we are going to chalk it up to this sales guy only this time. When I called to get the quote and explained who the guy was by mentioning the story of no mask, they put him on the phone and he was much more courteous!

The construction went great and very quick. The crew was prompt and professional.

They were just such hard workers and quality craftsmanship. They didn't mind how many questions I asked, they were just very professional.

Graber Post Buildings, Inc. 7716 N. 900 E Montgomery, IN 47558 (812) 636-7355 Graber Post Buildings was contracted to repair a 120 ft. section of our ridge cap/skylight on our horse arena and repair leaks. The roof and skylight was damaged by storms on December 23, 2015. They replaced the ridge cap with a plastic sky light. The same day they did some repairs on the roof to stop the leaks. The next time it rained the arena still leaked and was not any better. I contacted Rich Graber and he sent another crew out to repair the leaks. The next time it rained again the leaks were still the same and not fixed. Rich said the roof now needed replaced and there was no way to repair the leaks. My insurance company Allstate came out to inspect it. Allstate noted the poor quality of construction with the ridge cap. Allstate stated that: it is not the right material that should be used for a ridge cap, almost all the seals on it have failed, the plastic is buckled and warped, the foam is falling off, and the screws are not the correct screws and they are coming out. Allstate took pictures and said that the ridge cap is of such poor quality and construction they would not insure it if something happens to it. I went up on the arena that day with them and so did, Brent (Graber Representative). Brent verified what Allstate said, and he said he had no idea why it was doing that, and agreed it should not be doing that. I called Rich Graber and he said he did not believe me or Allstate and wanted to see pictures. I told him I would get him pictures, however, I needed to get them from Allstate. I emailed Rich Graber several times after our discussion and he did not respond to three out of my four emails regarding a status and his discussions with his representative Brent. He refused to speak about his talks with Brent and wanted pictures. So I got up and took my own pictures and sent them to him. He did not respond until I sent several more emails. He then said I was trying to put Brent against him. I said no, you didn’t believe me so, I figured if you talked to Brent he could verify it. Rich and I discussed the ridge cap and he said that is the only product he has to put up there. After discussing it further Rich asked me what I wanted to do. I told him I would discuss it with my insurance company and get back to him. I’ve asked him several times questions for an official response and he ignores me. Upon speaking further to my insurance company and other barn building contractors I decided this was not the craftsmanship or material I expected from Graber. Other barn builders agreed with Allstate regarding the ridge cap. This is a poor product and has failed in many ways. I do not trust their installation methods or their product. I sent Rich an email saying that I would like a refund after I had spoken to my insurance company and other barn building contractors. Rich did not acknowledge my request for a refund and sent another crew out here instead to inspect it. The Graber crew documented the same as Allstate did, and noted the seals had failed so bad, you could stick your hand under them. They also verified the severe warping of the material, screws coming up, foam inserts coming apart, and watched the videos I have taken of the leaks. I sent Rich another email requesting a refund and if he wanted a representative here when Allstate is sending an independent engineer to inspect it during the last week of July 2016. He never responded. After discussing the matter with other contractors and my insurance, I have decided that I want someone else to replace the ridge cap with proper materials and proper installation methods. I am requesting a refund of $2,275.00 that was paid in full. Graber Post Buildings Inc. responded to my complaint in a timely efficient manner. They were polite, understanding and sympathetic to the issues. They have resolved issues with my complaint and have satisfied any problems we had. Their care regarding the issues was conveyed in our discussion. I believe a company who responds like they have to my complaint is a company that does pride itself on customer appreciation.

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Graber Post Buildings did an outstanding job. They were very timely in providing an estimate and complete details of the work they would be doing. The work was completed on schedule and the work site was left in perfect condition. The men on the work crew were all very professional and very friendly. I would recommend them very highly.

The estimate person and the installers were very professional, polite and concerned about our needs and wants on the new roof. Installation was done quickly and the results are perfect. Could not have asked for a better job.

Graber Post Buildings Inc. are great to work with. They do the concept, design. And now we're getting ready to build. So, up to this point, they've been great. They're very laid back. If I had ideas, they ran it through, specifically as I wanted it. If I thought a quote was too high, they gave me options on how to control costs. If I have questions by phone or email, I usually have a response very quickly. Things are progressing as promised.

They were very punctual about ordering and installing it all, only took two days. They did not clean up after themselves at all. I found many many many nails in my yard and driveway. I found small hand tools in the yard. I was not impressed with that part of the contract. I went and complained when I finished paying, all I got in response were some coupons to the Black Buggy. That was a joke.