PARKS OUTDOOR MAINTENANCE INC

"IN 2006 WE BEGAN WORKING W/THIS CUSTOMER. IN THE FALL SHE REQUESTED THAT OUR EMPLOYEE BLOW OFF THE LEAVES (FROM A 30+ YR. OLD SUMMER ROOM FLAT METAL ROOF) BECAUSE "THE LEAVES CAUSE THE ROOF TO LEAK IF THEY AREN'T REMOVED." EMPLOYEE DID AS REQUESTED. NO PROBLEMS. IN THE FALL OF 2007 THE CUSTOMER AGAIN REQUESTED THAT THE LEAVES BE REMOVED FROM THE METAL ROOF. AT THAT TIME SHE ALSO ADVISED THAT THE YEAR BEFORE SHE HAD SOMEONE ELSE REMOVE ADDITIONAL LEAVES THAT FELL. OUR EMPLOYEE DID AS DIRECTED. THE CUSTOMER AND I HAVE DISCUSSED THIS MATTER IN DEPTH. I TOLD HER I WOULD FORWARD ALL INFO TO OUR INS. CO. WHICH I DID. OUR INS. CO. HAS BEEN IN CONTACT W/HER. OUR EMPLOYEE HAS ALWAYS BEEN RESPECTFUL & COURTEOUS. HE WENT OVER & ABOVE HIS REGULAR DUTIES TO HELP THIS CUSTOMER OUT BECAUSE SHE NEEDED THE EXTRA HELP. HE DID THINGS OUT OF THE KINDNESS OF HIS HEART AND THIS CUSTOMER WAS NEVER CHARGED FOR THE EXTRA THINGS HE DID FOR HER. WE UNDERSTAND HER FRUSTRATION AND HAVE WORKED W/OUR INS. CO. TO RESOLVE THIS MATTER. WE HAVE DONE WHAT WE COULD TO HELP THIS LADY OUT AND TO RESOLVE ANY ISSUES SHE MAY HAVE HAD. CUSTOMER SERVICE IS VERY IMPORTANT TO US. IT IS UNFORTUNATE, AND WE REGRET THAT THIS SCENARIO HAS OCCURRED AND THAT THE CUSTOMER IS UNHAPPY."