Stanley Steemer
About us
Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services. For more information, visit www.stanleysteemer.com.
Business highlights
Services we offer
Carpet cleaning, air duct cleaning, area rugs, autos, boats & RVs, furniture & leather cleaning, hardwood floor refinishing and flooring sales & installation., tile & grout cleaning, water damage restoration
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 0% | ||
| 7% | ||
| 7% |
I am an 81 yr. old widow, living alone. I really needed my carpets cleaned, so I called Stanley Steemer after reading an ad in the local paper. On the call I was assured they would move the furniture, vacuum around the edge of the room, and call 30 minutes before the workers would arrive.
They came hours early, calling from my driveway, pressuring me since they were in the neighborhood early. There were two men, one was new. They were only here 50 minutes and the carpets looked like it. I could not see a big difference in the cleanliness of my carpet after they left and the floor dried. Other visitors said the same thing.
$100 is a large amount of money on my fixed income. I am so disappointed, but can't afford to have it cleaned again at this time. I told everyone what happened in my case because I don't want anyone else to have the same experience.
I timed the cleaning 1 day before we were having our house professionally photographed and having (11) realtors come in.
I didn't have time to do it. I have done it myself for years, but this was special and I wanted it done right. I did everything they said before
they came. I removed items off the tables, unplugged etc. Two guys came. They were here maybe 1.5 hrs. The next morning the
pictures were taken. Our realtor called and said the bedroom shots couldn't be used because the carpet looked really bad. Same with our area rug. I went to look and sure enough at the end of the bed (where our dog laid) it was missed completely. I ran and got my shampooer before the group came in and went over the area in the bedroom. The water was filthy (that dog!) Next, I had to go over the area rug -again dirty water! After everyone left I started looking closer. I have never had my carpets cleaned PROFESSIONALLY
before so I don't know how close to the edge they go- but it doesn't work for me. I called and told them what had happened. If it was my business I would want to know. They were very nice and offered to send them back - no thanks!
The carpet and furniture were dry by the next day, the wool rug took an additional day because of its weight. They had explained the wool area rug would smell like wet dog until dry which it did and now completely odorless.
The carpet, furniture and area rug look great. Very pleased with whole process.
Licensing
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