About us
NOTE::Because of scammers, we only respond to phone calls to our office at 574-256-1600. Emails and texts have become infested with scam and we will not respond. We apologize for any inconvenience this may cause. We do NOT do range hood cleaning. In business since 2005, woman owned business, 14 employees. Payment the day of service or on PayPal , Venmo or credit card. Business to business billing on approval. Call us directly at 574-256-1600 or text our mobile at 574-210-1600!
Business highlights
Eco Friendly
Women owned and operated
20 years of experience
Services we offer
Our sincere apologies, we are currently not accepting new clients because we are unable to hire additional staff. Please let us know if you would want to be placed on our waiting list. Residential & Commercial Cleaning.
Services we don't offer
landscaping, pet care, drycleaning
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- PayPal
- Check
- Visa
- MasterCard
Reviews
4.830 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 7% | ||
| 0% | ||
| 3% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 30 reviews
Amy C.
Jan 2021
House Cleaning
Every cleaning service we have used has always felt like a let down. Lucky for us, that is not the case AT ALL with this cleaning service company. After years and years of using them, I can tell you that they are the best in town. The staff are prompt and professional, the cleaning job is always top-notch, the owner is easy to communicate with, and their rates are reasonable. The company provide and use their own green cleaning products within our home and I have always appreciated their eco-friendly approach as we suffer from many household allergies. I, truly, cannot say enough good things about how much they have helped our family and how reliable they are. Kudos to Jacki and her team for always going above and beyond. We are so thankful!
Response from My Best Friend Services Inc
"Thank you so much!!! We appreciate you!"
Shiela M.
Nov 2020
Blind Cleaning
They never contacted me and I never received an estimate.
Response from My Best Friend Services Inc
"I'm so sorry, we've been overwhelmed this year with Covid issues. We hope to be able to fully staff the office this year and be more responsive to requests."
Margo M.
Aug 2020
House Cleaning
Job well done. Trustworthy. Accommodating. Reliable.
Response from My Best Friend Services Inc
"Thank you!!"
Jackie M.
Jul 2020
House Cleaning, Blind Cleaning
If you want to feel like your home Is as clean as it could ever be...call and book! I have used them for several years and I can honestly say I am thrilled every time they clean my home. I consider myself pretty particular and they always exceed my Expectations!
Response from My Best Friend Services Inc
"Thank you!!! It's always such a pleasure to help wherever you need us!!"
Julie B.
Apr 2020
House Cleaning
GREAT! They were quick and efficient and did a great job. They also loved my cats which is great because that doesn't always happen!
Response from My Best Friend Services Inc
"Thank yoU!!!!"
Erin M.
Mar 2020
House Cleaning
I initially hired this team to help us keep the house clean for the first several months post-baby. We loved them so much that we are still clients 9 years later! The staff is prompt, friendly and very detail-oriented, and our home is sparkling after each visit. Jacki is always quick to respond to texts and is flexible when special circumstances arise, such as pre-move cleaning and helping clean the new home prior to moving in as well. My only regret is that I can’t have them come every day!
Response from My Best Friend Services Inc
"Thank you [Member Name Removed]!! We appreciate you too!!"
Vicki M.
Jan 2019
House Cleaning
I spoke with Jackie and one of her staff by telephone. They seemed very nice. We scheduled an appointment for them to go to the house to see what needed to be done and provide an estimate. My Best Friend Services set the date and time that worked best for them (January 11, 2019 at 11:00 am). They did not show up, nor did they call to advise they were not going to be there as scheduled. I am a very reasonable person and understand that unexpected things occur. I also expect the courtesy of letting someone know if you are not going to make a pre-scheduled appointment. Very unprofessional.
Amy P.
Dec 2018
House Cleaning
It began when I sent an email on a Saturday inquiring about a move-in cleaning job. I received an auto-reply but a real person never actually responded. So I figured that maybe they just weren't very good about email and decided to call. I spoke with a woman who took a message for the owner who does quotes. When I didn't hear back by the next afternoon, I decided to call again. This time, I spoke with the owner who said she didn't get the message. Ok, fine; it happens. We then made an appointment to meet that Friday at 4:30 p.m. to do a walk through of my new house. I left work early to meet her. She never showed and never called me. I even left a voicemail at their number asking if the meeting was still going to happen and no one ever bothered to call back.
Anne K.
Sep 2018
House Cleaning, Errands
The owner of My Best Friend Services, Jacki Elliot, and her employees are consummate professionals who go above and beyond for their customers. We own a condominium in South Bend and, since we live out-of-state, are dependent on people we can trust to have in our home and who follow through on our cleaning needs. On a number of occasions, they’ve gone above and beyond cleaning our home - Jacki has personally met contractors for us at our residence and made sure everything went smoothly. And when I was recently locked out of my condo, she met me on a Sunday to provide me with another set of keys, which was a lifesaver! I highly, highly recommend My Best Friend Services for all of your housekeeping needs!!
Response from My Best Friend Services Inc
"[Member Name Removed], Thank you so much for your kind words!! We're always here to help! Jacki"
Amey H.
Oct 2017
House Cleaning
Do not hesitate to use My Best Friend Services. Very friendly, reliable & great communication. They do a great job!
Jessica L.
Jul 2017
House Cleaning
No work done.
Response from My Best Friend Services Inc
"[Member Name Removed], I'm so sorry that your call went unanswered . In an attempt to be responsive, we forwarded calls to a cell phone and we've no idea how many messages were lost but apparently yours was one of them. We would welcome the opportunity to discuss your cleaning needs with you."
WILLIAM G.
Jun 2017
House Cleaning
Jackie and her team at My Best Friend Services are simply the best in the business.! They took care of a 3 bdrm apartment at Notre Dame for us for three years and I am so thankful that we had Jackie onboard from day one. She was always a text message away and was super responsive to all of our needs. I wish I could get that kind of help at our home in California. I love you Jackie! Thanks for taking care of us!
Cynthia W.
Jun 2017
House Cleaning
They did an amazing job. $30/hour/person - 4 people cleaned and my house was beautiful! I plan to hire them for regular cleanings, but I haven't gotten around to it yet.
TIMOTHY P.
May 2017
House Cleaning
Excellent service all around. Very responsive and professional. The cleaners are personable and communicate regularly to make sure they are meeting and exceeding expectations. Our house is "white glove" clean after every visit. Highly recommended!
Response from My Best Friend Services Inc
"Thank you so much for taking the time to leave a review!! We value your confidence and trust!"
Gary K.
Apr 2017
House Cleaning
Wonderful! Attention to detail is amazing. Very professional!
Response from My Best Friend Services Inc
"Thank you so much !!!"
Lisa D.
Feb 2017
House Cleaning, Floor Cleaning and Waxing
I cannot say enough wonderful things about My Best Friend Services! The cleaning was incredibly thorough. They dusted our ceiling fans, ceilings, walls, and even between our stove and refrigerator! This is a big job because our house is terribly dusty and we have a long-haired dog that is constantly shedding. My husband and I commented that we actually felt like we were breathing better when we woke up the next morning. From the initial contact to the end of our first cleaning I experienced nothing but friendliness and professionalism. It is obvious the employees of this company have impeccable work ethic and provide the services promised to clients. I recommend this company to everyone - you will not be disappointed!
Response from My Best Friend Services Inc
"Thank you , [Member Name Removed]! We're so happy to have you all for new clients !"
Ronda H.
Feb 2017
House Cleaning
They did what I requested them to do. It didn't quite meet my expectations but I don't know if I was specific enough of them. I hate to downgrade them just because I wasn't explicit with them. For instance, I wanted my kitchen floor mopped, really good job of mopping. They Swiffered it. It was a wet mop but they didn't get up scuff marks or anything like that. It was just a quick Swiffer over. Maybe I wasn't specific enough with what my expectations were. What I was hoping for was a deep clean and I think what they assumed I wanted was a maintenance clean. I was anticipating a deep clean. I have not called in a service since then. I've been doing it myself. I figured if you wanted something done, you do it yourself. I was disappointed but it may have been my fault and not theirs. They did what they understood. I think the pricing was reasonable. I had some initial trouble contacting the owner but she did get back to me. They were here when I expected them. I'm just doing it myself.
Craig B.
May 2016
House Cleaning
Had my Dad's house completely empty and needed it cleaned prior to selling it. They arrived on time and sent 4 ladies to start. They did a remarkable job. They actually cleaned it better than it needed to be, but it really looked nice when they were done. It was worth the expense. I would highly recommend them.
Rachael H.
Jan 2016
House Cleaning
Awesome. I've been working with Jackie and her girls for about a year now. They do a great job with floors, bathrooms, kitchens...all is very thorough. Everyone is so sweet, professional, timely and trustworthy. I would definitely recommend giving them a call to help around the house. I love it when "my friends" come over!!
Response from My Best Friend Services Inc
"Thank you so much for the wonderful review! We appreciate your taking the time to spread the word!"
Kathleen H.
Dec 2015
House Cleaning
unknown
Response from My Best Friend Services Inc
"We are terribly sorry that we didn't meet this client's expectations. When we set the appointment we made sure she know it would be for 3 hours and only so much can be accomplished in that time period. We can only do so much in that amount of time. We did offer to go back but she refused because it was going to have to be a bit because of a full schedule. We truly regret not being able to accomplish as much as she thought we could do in that space of time."
Laura L.
Oct 2015
House Cleaning
Always punctual, thorough and friendly. Jacki is very communicative and I am very happy with their services!
Response from My Best Friend Services Inc
"Thank you soooo much! You are our best advertising!"
Andrew A.
Oct 2015
House Cleaning
unknown
Response from My Best Friend Services Inc
"Thank you for taking the time to post a review ! We appreciate your business!!"
Tamara W.
Sep 2015
House Cleaning
unknown
Response from My Best Friend Services Inc
"Thank you so much for taking the time to share your experience with others! We appreciate having you as a client!"
Peter B.
Aug 2015
House Cleaning
unknown
Response from My Best Friend Services Inc
"Thank you very much and thank you for the referral to your friend! We appreciate your trust and confidence!"
Ronda H.
Aug 2015
House Cleaning, Floor Cleaning and Waxing
Very pleased with the service. They came fully equipped, were on time, and were extremely thorough and efficient.
Response from My Best Friend Services Inc
"Wonderful and thank you so much!! Looking forward to helping you again in the future!"
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
My Best Friend Services Inc is currently rated 4.8 overall out of 5.
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
My Best Friend Services Inc accepts the following forms of payment: PayPal, Check, Visa, MasterCard
Yes, My Best Friend Services Inc offers free project estimates.
Yes, My Best Friend Services Inc offers eco-friendly accreditations.
No, My Best Friend Services Inc does not offer a senior discount.
No, My Best Friend Services Inc does not offer emergency services.
Yes, My Best Friend Services Inc offers warranties.
My Best Friend Services Inc offers the following services: Our sincere apologies,
we are currently not accepting new clients because we are unable to hire additional staff.
Please let us know if you would want to be placed on our waiting list.
Residential & Commercial Cleaning.
landscaping, pet care, drycleaning