ART HILL FORD LINCOLN MAZDA

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They are very knowledgeable and easy to reach. They are usually booked up a few weeks in advance because they are popular, but it does make it hard for an emergency situation. Whenever I go here, they fix it on the first try. They are friendly too!

They were informative and detailed about the process, and everything was very smooth. They told me how long it would take to get the parts and complete the work, and they were spot on. They were also reasonably priced. Everything went fine, and my car looks beautiful.

When I bought my new 2014 Ford Escape one of salespersons who finalized deal (E. J .Viking) fooled me into Ford Premium Maintenance Plan for $1262.60 (5years/60k - 7,500 miles interval - 6 visits) promising best deal and discounts. Same day later I was very upset when checked prices online. I can get same plan at another dealership for $815.00 and for 8 visits not for 6. Next day I canceled Plan and despite promised full refund they stripped $75 processing fee and $82.60 sales tax ($157.60) blaming Ford ESP program and Indiana State for this. Manager was not helpful too. He was ready to fight for 5 cents, and told me that he does not care if I'll post negative review (just as some dealerships can offer you full tank of gasoline for good one). So, instead to thanks me for buying new car and put in trade my 2009 Focus for the least price, they gave me hard time for miserable amount money. Right now I start to think I really overpaid for their service on when I had normal wear front brakes pads changed in Focus for $289.59. It looks this guys mostly interested to open your valet by any means, but not for customers satisfaction. In view all of this l decided to quit their service and would not recommend Art Hill Ford dealership in Merrillville to anybody.

I had it repaired car doing good.

It didn't fix the problem. We will go back.

I had used them when my daughter had a fender bender. They did the job well and would use them again.

The experience was very, very good. I chose them because it is a Ford place and I have a Ford vehicle.

We do not go to them because they have warranty but because we have always had good service from them. I don’t need to take an appointment to go in, and they give you an idea about how long it is going to take. We have two vehicles and if one takes a long time they will give a rental car to take home. They have an enterprise that comes to shop and pick your car. We have never had a problem and we have never been disappointed with them. If again there is something that is going to cost more than what was anticipated they will let you know.

THEIR WORK IS QUALITY, AND THEY KNOW WHAT THEY ARE DOING. THEY ARE HONEST AND WILL TELL YOU EXACTLY WHAT NEEDS TO BE DONE ON YOUR VEHICLE AND WILL DO NOTHING MORE THEN NEEDS TO BE DONE.

ART HILL DID A GREAT JOB ON REPLACING MY DOOR. THE PEOPLE WERE VERY PROFESSIONAL. THEY GOT IT REPLACED REALLY QUICK. THEY ALSO DID A GREAT JOB ON KEEPING ME INFORMED ON HOW EVERYTHING WAS GOING AND WHAT THEY WERE GOING TO DO.