Pillar To Post Inc

Things that should have been flagged were not and some things were flagged that we were told were up to code by licensed electricians. Left window up in the cold weather which caused our heating bill to be much higher than it should have been, took flush assembly apart in commode because they told the realtor they couldn't get the water to stop, tore a piece of vinyl in utility room to look at the floor underneath so we had to replace the vinyl. Submitted a bill and the realtor said it was given to them, but they were not going to pay. Not a good experience.

It went great! Matt Lottes and the other team member were great!

They are extremely thorough. I was really happy with them. They were extremely thorough, really nice. They knew what they were doing. They had two guys come out and they were great.

Pillar to Post did a great job with the inspection. I'm a first time home buyer, and I am in need of additional hand holding/explanation when it comes to this type of detail. He was very personable and extremely thorough. He explained anything necessary to me in full detail, and I would highly recommend him to family & friends.

I checked Angies list before selecting an Inspector, and having done this several times, I wanted to be sure I got someone good.  I notices Pillar to Post had some uneven reviews, but that all the reviews that had Steve Kinney as an inspector were fantastic, so I specifically asked for Steve, and scheduled when he was available.

Steve was at the condo before me, and started, as we had agreed.  Once I arrived, though, he stopped, and took time to explain what he would be doing, and how.  He suggested I look around, and point out anything that caused me concern.  As he worked, I found a few things, and Steve came to check them and made sure they were on his list as he went through the unit.

He also offered a tape measure for me to use (this was great, because I didn't bring one, and did want to measure the interior doors for replacement!)  How did he know!?

I've had several inspections in the last few years, some where I'm selling, some where I'm buying.  While Pillar to Post is quite a bit more expensive than the average inspection, I have to say, this was probably the first inspection I felt really good about.  Steve explained everything, and showed me specifically where issues were.  In addition, I got a nice binder with pictures, etc, and I'll get an electronic copy later tonight.  Finally, the mold, air quality  and lead tests take a few days, and I will get those results next week.

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They did a great job.  They were thorough and detailed during the inspection.  The report they provided was very professional.

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Steve arrived early and had checked both the roof on the house and the garage before I pulled up.  This is my second time working with Steve.  (The first inspection he did for me was at a house located in a flood plain.  I had to walk away from the sale because the cost of flood insurance was exorbitantly high.)  Anyway, it was nice to see Steve again.  He is extremely easy to talk with and always happy to answer any questions.  He did the inspection just as ordered and was finished within 3 hrs.  I received my inspection report as promised via email.

It has to be said that Steve must have been a contortionist in his past life.  He was able to squeeze into an attic access that was located in a closet and could not have been any larger than 18" x 18".  Also, he actually seemed happy when the time came to enter the crawl space and attic. 

Steve, job well done.  Very thorough.  Thank you.

We bought a house three years ago and Matt was recommended by our realtor so we used him. His comments on the foundation was "Slab foundation was concealed from inspection by floor coverings." The HVAC runs through the slab foundation and nowhere did he comment on inspecting the venting. From the time we moved in we have had water in the vents when it rains. Now we are selling the house and the new inspector is very concerned about the water in the HVAC. It will cost over $3,000 to fix. Why didn't Pillar To Post find this? Why didn't they bother to look in the floor venting? Some of the other items that Pillar to Post found, they denoted as "normal wear". The new inspector did not. Overall I would NEVER use Pillar to Post because I think they ignore serious problems.

Steve Kinney was very knowledgeable, professional, courteous, and personable.  He explained everything and answered questions willingly.  He was extremely thorough and used care in all that he did.  He took pride in his work.  I had the full inspection report in my email box within 3 hours of service.  This is some of the best money I've spent.  Thank you so much Steve, and Pillar to Post.  Great job!

I thought the price was far too high. They did not do everything that I had hoped they would either. He seemed more concerned about the appearance of the printed report than the inspection of the house.

Incredibly friendly scheduler who gave detailed information about the different levels of inspection available.  She didn't pressure me to make a decision on the phone, just sent an e-mail confirmation for the inspection with the option to upgrade via e-mail.  Inspector was professional and helped us understand what flaws were a big deal and which ones were common and not a big deal.  Also provided a binder with notes on the inspection and tips/timelines for home maintenance. 

The inspector arrived ahead of schedule and performed a thorough evaluation of the property.  He highlighted good features of the home as well as identified issues that were recommended to be corrected.  The report that was provided later that evening included all the information necessary to expedite the sale and progression to closing on the home.

Steve inspected the property each time.  During the inspection, he was very cordial, friendly, and seemed knowledgable.  I suppose I was the naive one.  I reserved judgment for 1 year prior to posting this review.  While Steve was here, he identified some real problems on this 1962 house.  Most were easily remedied by electrician prior to sale.  
There was one issue that Steve identified that was not "real."  He identified a bay window as a bump-out addition and stated in the 1st inspection report that it possibly needed repair but needed assessment first.  I agreed with that.  And it did need assessment, so he wasn't wrong about that.  However, after I hired an engineer to assess, it seems that the window is not an addition and has no problems.  My problem with the Inspection Report on this window is that it was identified as the major problem with the home and distracted us from the REAL major problem.  This bay window caused the 2nd inspection which was totally unnecessary in the end.
The major problem was discovered after living in the home for 1 month.  The major problem was that the septic system did not function, period.  In fact, there was standing water above the septic all along, even for the inspection.  If the septic had even been located during the inspection, then the problem would have been uncovered.  We ended up spending $12,000 on a sewer connection which was completely unexpected, just one month after purchasing our home.
Another issue with the inspection was a brick facade that I pointed out was a cold-joint and disjointed during inspection.  The Inspector stated that it was not as it seemed, but rather just measured wrong on the addition.  A professional mason later pointed out that this facade had moved, in fact, and would need repaired eventually.
The inspection of the main home's roof and gutters/fascia was done with binoculars from the detached garage.  I wish this had been my #1 complaint in the end.  I found this odd at the time, and even worse later.  Firstly, this prevents inspection of half the house, only one side can be seen from garage roof.  Secondly, details are missed through the binoculars.  In fact, there is deterioration of brick and mortar along the chimney and facade where the Inspector should have seen even with his vantage point of the garage.  The Inspection did not reveal this.  I will be paying for this repair in 2013.
Real problems were not found and non-issues came to the forefront.  That is my problem with my inspection experience with Pillar to Post.

Steve from Pillar to Post delivered an very good general inspection of the 1940-construction home that I want to purchase.   He was prompt and completed the inspection very efficiently while explaining everything to my satisfaction.   The finished report is just the right size with just enough detail.    I would definitely recommend Steve and Pillar-to-Post to anyone.

Prompt, professiona, knowledgable.  Inspection report was provided on site with explanation from the inspector on each item.  I would recommend Pillar to Post anytime.

Steve was wonderful - very thorough and friendly. Answered questions and explained everything. I appreciate the binder of information given at the end of the inspection - I felt like this information was above and beyond other home inspectors and I would definitely, definitely use the company again!

I really liked the way Steve talked us through the entire inspection.  It was clear to us that he knew what he was doing, and he was very forthcoming about things to look out for, things that needed to be fixed ASAP, and things we should look for in the future.  I appreciated the quick turnaround on the inspection and the fact that we left our inspection with a color copy.  I would definitely use Pillar to Post and Steve Kinney again!

The house inspected was 70 years old, with two additions to the original house.  Matt did his work in about 3 1/2 hours and reviewed the results with me when completed.  He also responded to followup questions I had later.  Problems with chimney flashing, out of code roof venting, a joist needing reinforcement, and a plumbing leak in a small crawl space area.  Photos of each area were provided.

I inherited a house that was in disrepair and I needed to know exactly what was wrong with it.  I called Pillar to Post and Matt came out and did an inspection.  He was right on time.  He spent about 3 hours and was very thorough.  He went onto the roof, into both attics, and the crawlspace.  He even used a thermal camera.  I had also ordered a mold test but after going to the crawlspace, Matt offered to take that off my bill because it was unnecessary as he could see the mold.  After the inspection, he sat at the table a few minutes and immediately printed the entire report complete with color photos.  He also sent me a digital copy and I was able to send copies of the report to both the appraiser and the mold remediation company to use.  Both the appraiser and the mold technician told the me the report was thorough and very helpful to them.  In addition to the great report, Matt gave me coupons for money off services I might need.  When I asked for a recommendation for mold remediation, he put me in touch with a great company that did great work.  Honestly, he was everything you would want in a home inspector.

A great experience.  I will call Pillar to Post first in the future. I had called around to several of the home inspection firms listed with good ratings on Angie's List, but only got voicemail.  Pillar to Post looked to be a little more expensive than some of the others but had great ratings.  I called and talked to a very professional, polite and knowledgable scheduling representative.  She answered all my questions, provided great information and was able to find an available time slot that fit my short time frame.  The inspector, Steve, arrived early and ready to start.  He was personable, professional and communicated very effectively.  The inspection was very thorugh.  Steve did a great job of describing the  property and any deficienies and the consequences and benefits of taking action to correct the issues or leaving them alone.  The report he provided onsite was outstanding.  It came in a very professional binder with full color pictures and outstanding descriptions of the findings.  I can't say enough good things.  The cost is in line with many of the other firms. The value I recieved and the  resulting peace of mind was completely worth the price.  

Pillar to Post did an extremely thorough inspection.  They stayed late at my home to meet a deadline and even managed to get the report out the same night.  They were very accommodating to get my inspection scheduled and did a great job of explaining the items that were found.

Matt was great to work with.  Matt was punctual, prepared, professional, thorough in his inspection, patient and easy to work with.  Matt provided a very clear report with photos and recommendations on site.  We were able to walk through and ask any and all questions about ideas and suggestions he might have regarding the issues that came up.  He subcontracted the pool inspection and we were also pleased with the report we received from that company.  It was really nice to have a binder with all information including photos in my hands at the same time as the inspection.  I walked away with a clear understanding of the condition of the home and was able to see first hand what the issues were and have a game plan regarding how to handle them and prevent future issues that might come up.