CARRINGTON HOMES

"Carrington Homes has been in business for the past 16 years and has constructed over 200 custom homes for happy customers. We do very little advertising and rely on those good customers to refer us to their friends. The member is not a Carrington Homes customer. She originally contracted with a friend of mine. Prior to them signing a contract with him he closed his business. He asked me to run the contract through Carrington Homes. Mistakenly, I agreed to do so. While the contract is with C.H., the member was well aware of who she was doing business with. I have never met the member. I have spoken to the member a handful of times on the phone and responded to her emails promptly and with respect long after the project was started. Upon receiving emails from her, I would immediately contact the actual person responsible for the job and he would act appropriately to address her concerns. While I have no way to prove - nor does she - whether or not she was "cussed" at, I am confident based on what I know of her at this point, and what I've always known of the other company, that these allegations are simply false. She calculated the final amount due. It was far less than the actual amount due, however, the previous company agreed to take the lessor amount in an effort to bring a close to this nightmare. She has received well over $500 in credits for various items. We have an email trail that I am happy to provide to prove our case as it relates to the amount that was owed by the Lovely's. We gave them more time than is required by our contract to pay. She completely abused us throughout the process of completing her home and then told us that she could not pay. We still worked with her for a more than reasonable time period before concluding that the only way we would get paid is to exercise our right to file a lien. In our request for payment we asked for a certified check. She gave us a personal check which caused us to have to wait until the check was cleared before we could release the lien. If she would have simply sent a certified check, the lien could have been released 2 weeks earlier. At this time the lien is released and we have been paid the amount that the member said she owed. The house was left unlocked. We apologized for that and made every effort to not let it happen again. This is a common problem in new construction. Typically, the sub-contractors, the owner, and us work together to try to keep the home secure. We credited her money to re-key all the locks. I don't know what else we could have done in this situation. I have every email and do not recall one that references someone using the restroom in their barn. As with all the other situations that occurred, the previous company would have done what ever was appropriate to correct the situation had we been notified at the time it allegedly happened. I did not cease communication with the member at any point during this project. To this day, I am happy to address any of her concerns. I have email records to prove this is not a true statement. I have not ever called any customer a liar. It is not possible for the member to prove this statement since it is simply no true. I will be very disappointed if the member's complaint finds its way into your publication. I know there are plenty of poor quality contractors out there and feel that Angie's List provides a needed service. I have a 98 percent referral rate and can prove it. I have concluded that this falls into the 2 percent rule. I am being persecuted for either things we did not do, or that did not happen as she states them. For the credibility of your publication, please take advantage of my offer to review all the emails and the facts before printing anything negative about Carrington Homes. Sincerely, Carl S. McIntyre."