Klotz Brothers Plumbing & HVAC

Not well at all. Mr. Klotz charged me labor at $100.00 per for 1 1/2 hours. In addition, he purchased a pump at a local Menards for around $150.00 and then charged me a 70% increase above the retail price. I also was billed for the travel time to go to the store after removing the original pump and return to my home. Menards is about 4 1/2 miles from my home. The pump was to have a lifetime warrantee which is now worthless to me since I was not provided with any proof of purchase and since I will not be using Mr. Klotz again, I'm out of luck. When I questioned Mr. Klotz about the difference in the pump cost on-line and what he charged me, he became angry and loud with me stating he charges %70 surcharge and he had to make money somehow. I feel like he took advantage of the fact that I am a female, single home-owner and not smart enough to question the expensive cost of the pump. He also attempting to carry the a replacement pump dripping dirty water up the stairs and through my living room that had brand new carpet. I grabbed a trash bin liner and asked him to put the pump in the liner. I will never call him again but look for a new plumber but will question their billing policies before I use them.