About us
At the Lake Station Pet Clinic we strive to offer: •Quality Medicine and Treatments •Preventative Medicine •Expert Diagnostic Testing •Excellent Client/Patient Relationships •Informative Client Education The Lake Station Pet Clinic Veterinarians are members of the AVMA (American Veterinary Medical Association), IVMA (Indiana Veterinary Medical Association), and CAVMA (Calumet Area Veterinary Medical Association). They strive to learn new ways of treating, diagnosing, and performing surgery so they can offer your pet the best care possible. We perform most laboratory procedures in the clinic using the Idexx VetTest Analyzer (blood chemistry), Idexx Vetlyte (electrolytes), Forcyte (CBC), Idexx Snap tests (Felv, Felv/Fiv, Canine Fecal Parvo, Canine 4dx Plus), Vetronics EKG, X-Rays, etc… We strive to train our staff to be friendly, efficient, and informative.
Business highlights
43 years of experience
Services we offer
Full Service Veterinary Clinic, Boarding and Grooming
Amenities
Free Estimates
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Reviews
4.719 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 16% | ||
| 5% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-19 of 19 reviews
Magda A.
Apr 2021
Veterinarians
I had been a client for several years. I love dr. Heckler, Cooper and Clements, when they were the owners of the clinic, things were better, they always took customers concerns seriously, at the end of the day, we are the ones paying for services. But since this clinic became corporate all that went down the hill, the front staff is very rude their new motto is “whatever” attitude, especially Ana, she always works and talks to people like she hates her job, very rude, and confrontational, management is just a joke and a show, I had an issue with Ana, because she was extremely disrespectful towards me (which it wasnt the first time) and I just finally had it and wanted to talk to management. I had a concern since 4/7/21 and it has been 11 business days and the manager has not yet respond any emails or phone calls. Is always the same excuse “the manager is out the office, or the manager is on conference calls” well I am a manager in my department at a hospital, I always take 5 mins or more (if needed) out of my time to address any issues or concerns, is not that hard. Acknowledge your customers and return a phone call or email. Is too bad that I have to deal with this in order to keep good vets.
Jennifer J.
Feb 2016
Veterinarians
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Leroy M.
Aug 2015
Veterinarians, Animal Grooming
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Norma L.
Feb 2015
Veterinarians
We have had the same doctor for about twenty years now. Dr. clement is really good to them. They shower the dog and even get feed back on how the dogs are doing. They really take good care of them.
Marguerite S.
Jun 2014
Veterinarians
I have been taking our dogs to Lake Station Pet Clinic for years now. I have always been impressed with their service and professionalism and this last visit definitely lived up to my expectations. They have a team of veterinarians to choose from and you are always asked who you would like to see.
I dropped my dog off in the morning and was told exactly what to expect. The technician went over the procedure with me and gave me an estimate of the cost. The procedure itself was $200 which included pain medication to take home afterwards. I also was told that if any teeth needed to be extracted it would cost approximately $9.00 per tooth. She told me that they would call me after the procedure was finished to let me know how everything went.
I received a call soon after the cleaning was finished and all went well. My poor little guy did however need to have (6) teeth pulled. Being that he's 17 years old with a history of gum disease I wasn't surprised. While he was under the anesthetic they also clipped his nails.
I dropped my dog off in the morning and was told exactly what to expect. The technician went over the procedure with me and gave me an estimate of the cost. The procedure itself was $200 which included pain medication to take home afterwards. I also was told that if any teeth needed to be extracted it would cost approximately $9.00 per tooth. She told me that they would call me after the procedure was finished to let me know how everything went.
I received a call soon after the cleaning was finished and all went well. My poor little guy did however need to have (6) teeth pulled. Being that he's 17 years old with a history of gum disease I wasn't surprised. While he was under the anesthetic they also clipped his nails.
Sandra H.
Sep 2013
Veterinarians
Between the initial and second visit, our new dog, who was our 4th bully breed rescue in 15 years, ate 13 tablets of one of my daily prescriptions. The front staff at Lake Station miscommunicated with the vet and also one another and did not even get the name of the drug right -- even though I spelled the brand and generic names, described the condition the drug addresses, and read the drug description from the Internet.
As 2:30 p.m. was and quot;late in the dayand quot; (the vets stop taking appointments a few hours before closing), the front desk referred me to animal poison control and the emergency vet at Purdue North Central (more than 30 miles from home). No one told me my dog was going into kidney failure.
After 4.5 days at the emergency vet, I had to take the dog on a regular schedule to Lake Station for follow-up blood work. The dog was clearly not welcome and, without prior notice after an incident I witnessed, was muzzled at all times in both the waiting area and in the office. The first time, the muzzle was forced on him and was two sizes too small. The techs seemed afraid of our dog as well as the ire of the vets.
The practice (front desk) did not integrate the Humane Society's records into their own, failing to note for 6-8 weeks that there was no rabies certificate (there was a tag) and duplicating vaccines which had already been given.
On the plus side, the vet was knowledgable, interested, and did a lot of research on our behalf. However, he noted liability with respect to the muzzle, vigorously expressed his religious views and his stance on the use of and quot;language,and quot; and engaged in gossip about the emergency vet practice. Not at all professional!!!
As 2:30 p.m. was and quot;late in the dayand quot; (the vets stop taking appointments a few hours before closing), the front desk referred me to animal poison control and the emergency vet at Purdue North Central (more than 30 miles from home). No one told me my dog was going into kidney failure.
After 4.5 days at the emergency vet, I had to take the dog on a regular schedule to Lake Station for follow-up blood work. The dog was clearly not welcome and, without prior notice after an incident I witnessed, was muzzled at all times in both the waiting area and in the office. The first time, the muzzle was forced on him and was two sizes too small. The techs seemed afraid of our dog as well as the ire of the vets.
The practice (front desk) did not integrate the Humane Society's records into their own, failing to note for 6-8 weeks that there was no rabies certificate (there was a tag) and duplicating vaccines which had already been given.
On the plus side, the vet was knowledgable, interested, and did a lot of research on our behalf. However, he noted liability with respect to the muzzle, vigorously expressed his religious views and his stance on the use of and quot;language,and quot; and engaged in gossip about the emergency vet practice. Not at all professional!!!
Response from Lake Station Pet Clinic
"First, we would like to say that we would have rather dealt with this client’s concern in person rather than over the internet. We strive to offer excellent customer service and we are unable to do that when we aren't made aware of a concern. (Note: We have tried to reach out to this owner to discuss the concerns...the owner has not responded.) Regarding the concerns: The owner begins by saying that the staff miscommunicated the drug name to our veterinarian and then described the time in which she called our clinic. At that point we recommended she call the animal poison control and then the emergency clinic. She then stated that we didn’t inform her that her dog was going into kidney failure. Let’s clarify: The initial phone call was made at 3:40 pm (she stated 2:30 pm). We recommended the owner call the animal poison control. At 4:38 pm the owner called back, and described the information from the animal poison control. We then recommended the emergency clinic due to the condition of the dog, treatment, testing, and observations that would be needed overnight. Our customer care representatives, veterinary assistants, and registered veterinary technicians are not allowed to diagnose, nor are they expected to know the toxicity (kidney failure) of this drug. The animal poison control would provide this information. The owner then discussed the stay at the emergency clinic. Given the fact that her pet stayed at the emergency clinic for 5 days fully supports our recommendation to go there first. The owner then discussed the behavior of her dog and the way our staff treated and responded to her dog. Her dog lunged and bit a young boy in the reception area of the clinic. To protect other clients and pets in the lobby we informed the owner that in the future, if she was to wait in the reception area with her dog it would have to be muzzled at all times. Her other option was to leave the dog in the car until we had an exam room available. We must muzzle all dogs that show signs of aggression to protect our staff and other clients and their pets. Muzzles are made to fit tightly on the face...the muzzle was not “two sizes too small.” Regarding the vaccines: Humane Society records were integrated into the pets file. The humane society did not vaccinate the dog for leptosporosis. Our area has officially been diagnosed #1 in the country, and our clinic was #1 in Indiana in 2006-2007 on positively diagnosed cases of leptosporosis (20). In conclusion, we welcome complaints and concerns from our clients and do our best to resolve any problems with clients in a personal and caring manner."
Dennis F.
Jun 2012
Veterinarians
They are so friendly and helpful. I think they are knowledgeable and close.
Jeff W.
Apr 2012
Veterinarians
When I moved to Lake Station, I chose them as they were close and a friend said they were good with his pets.
My first visit was, unfortunately, due to my precious MamaCat having difficulties from her Leukemia. They were compassionate and caring, explaining all of the treatment options available. They did what they could, but her disease was advanced and she died about a week later. This was not their fault in any way - there is simply not a cure for what she had. But her last days were made more comfortable by the medicines and instructions they gave.
Since then, my other 3 cats have all been there (thankfully none have leukemia or other illness). They are always treated very well and you get the feeling that they put the animals first. These are not people who just push expensive treatments to fill their wallets. They keep track of their immunizations and let me know when new ones are necessary. They answer questions by phone, when possible and have always gotten my furbabies in quickly when necessary.
One of my cats was a shelter animal who experienced a lot of abuse before she was rescued. I worried about taking her to the vet because she had a tendency to nip at people when scared. They knew just how to handle her and she even allowed the Doctor to pick her up! That was just wonderful!
They also stress PREVENTATIVE care, which I really like. It is always better for the animal, not to mention cheaper, to prevent potential problems in the first place. So, they each go there once a year, or more often if something unexpected comes up. Their prices are reasonable, their staff is friendly and professional and their facilities are very clean. I definitely recommend them.
My first visit was, unfortunately, due to my precious MamaCat having difficulties from her Leukemia. They were compassionate and caring, explaining all of the treatment options available. They did what they could, but her disease was advanced and she died about a week later. This was not their fault in any way - there is simply not a cure for what she had. But her last days were made more comfortable by the medicines and instructions they gave.
Since then, my other 3 cats have all been there (thankfully none have leukemia or other illness). They are always treated very well and you get the feeling that they put the animals first. These are not people who just push expensive treatments to fill their wallets. They keep track of their immunizations and let me know when new ones are necessary. They answer questions by phone, when possible and have always gotten my furbabies in quickly when necessary.
One of my cats was a shelter animal who experienced a lot of abuse before she was rescued. I worried about taking her to the vet because she had a tendency to nip at people when scared. They knew just how to handle her and she even allowed the Doctor to pick her up! That was just wonderful!
They also stress PREVENTATIVE care, which I really like. It is always better for the animal, not to mention cheaper, to prevent potential problems in the first place. So, they each go there once a year, or more often if something unexpected comes up. Their prices are reasonable, their staff is friendly and professional and their facilities are very clean. I definitely recommend them.
Joel T.
Mar 2012
Veterinarians
My sister was working there twenty years ago and she recommended them to me. I'm quite pleased with them. They are worth it. Hey are good about calling you back. I love them. I would use them in the future.
Jennifer J.
Jun 2010
Veterinarians, Animal Boarding Kennels
New to Northwest Indiana, we needed a new kennel for our keeshond. After checking out several in the area, we decided on the Lake Station Pet Clinic after my husband met with the staff and toured the facility. I called ahead to ensure that they would have a spot, and they quoted me their price. On the day of check in, we were unfortunately delayed because even though our dog was up-to-date on all required shots from the old kennel, they were unable to see if he had received his bordetella shot. Although normally they would not let him stay without verification, we explained that we were running late for our flight and they graciously admitted him provided that I pay for his vaccination. I then paid up front (required of all new pets boarding at their facility) and left for midway. Two days later, I received a call telling me that they called his normal vet and he confirmed that all shots had been administered. They apologized for the mistake and delay, and said that they would be refunding the charge. They also confirmed when I would be picking up our baby, and offered to bath and groom him in advance of our return. All in all, we were very pleased with the service. Our dog seemed really well cared for, and obviously loved the staff. Plus, it's great that there was a vet in the building in case there was major problems. We will definitely use them again.
Olivia M.
Oct 2008
Veterinarians
We took our cat in because she was sneezing and coughing, and they took extra care with her (everything from having us enter in a separate door since she was ill, to giving her a full over exam). They then diagnosed her as pretty much just having a cold, and gave us the proper medication to help her during this time. They were also careful and courteous enough to give us extra medicine, seeing as our other cats would probably get the same cold. They also followed up with us by phone three times, in order to see how she was doing. Overall, they get an A in my book!
Candace W.
Oct 2007
Veterinarians
I have been going to this vet for many years now and am always very satisfied with both their kindness as well as their professionalism. They have kept her alive for a long time now and I really feel they care a great deal about the animals they see. One thing that strikes me as a definite asset is the fact that they do not feel uncomfortable about referring me to anyone they think can do a better job than they are capable of doing. If it is at all necessary to get that 'special' need, they will refer me to the best people possible. I highly recommend this vet and will continue to use them.
Dawn H.
Oct 2007
Veterinarians
The place is clean and well kept and the people that help you are always nice and don t mind answering any questions you have. Our dog seems to like the vet he sees and we don t mind recommending this vet to others.
GUADALUPE M.
Oct 2007
Animal Boarding Kennels
My dog goes here for veterinary care. I didn't have any problems at all! I don't remember the approximate cost, but I do know that it was under $10 a night.
GUADALUPE M.
Oct 2007
Veterinarians
My dog is a difficult little dog, that doesn't like other people and is only good with me; however the staff here are very good at working with her. I would recommend anyone to take their pets here; I have always been pleased with their service. They are very willing to work with you for your pets needs.
Sandy M.
Dec 2006
Veterinarians
unknown
Daryl A.
Sep 2006
Animal Boarding Kennels
MY DOG IS PRETTY ROWDY, AND THEY HAD TROUBLES CONTROLLING HIM. HE DID HAVE A URINARY TRACT INFECTION WHEN HE CAME HOME, BUT I REALLY CAN'T SAY THAT HE CONTRACTED IT THERE. OTHERWISE THEY WERE FINE.
Homeowner
Aug 2006
Animal Boarding Kennels
I USED THIS KENNEL WHEN I LIVED IN LAKE STATION SO I TRUST THEM WITH MY DOG. THEY ARE VERY CARING AND CAN MAKE FRIENDS WITH ANY PET. THEY WILL LET YOU BRING YOUR OWN FOOD FOR THE PET OR THEY WILL USE THEIRS.
Homeowner
Aug 2006
Animal Boarding Kennels
LAKE STATION PET CLINIC PROVIDES GOOD SERVICE. THEY ALSO KNOW HOW TO TREAT THEIR ANIMALS WELL. THEIR FACILITIES ARE ALSO REALLY CLEAN AND TIDY EVERY TIME I GO IN THERE.
JILL D.
Aug 2006
Animal Boarding Kennels, Animal Grooming
I THINK LAKE STATION PET CLINIC DID A GOOD JOB ON MAKING SURE MY PETS HAD A GOOD STAY WHILE THEY WERE THERE. THEY ALSO BATHED MY DOG ON HIS LAST DAY THERE, AND THEY ALSO WERE VERY PROFESSIONAL DURING THE WHOLE EXPERIENCE.
Licensing
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FAQ
Lake Station Pet Clinic is currently rated 4.7 overall out of 5.
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 8:00 AM - 2:00 PM
Lake Station Pet Clinic accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Lake Station Pet Clinic offers free project estimates.
No, Lake Station Pet Clinic does not offer eco-friendly accreditations.
No, Lake Station Pet Clinic does not offer a senior discount.
No, Lake Station Pet Clinic does not offer emergency services.
No, Lake Station Pet Clinic does not offer warranties.
Lake Station Pet Clinic offers the following services: Full Service Veterinary Clinic, Boarding and Grooming