Star Carpet Cleaning

Star Carpet Cleaning was professional, prompt, and did a great job cleaning the carpets quickly and thoroughly so that we would be able to acquire our rental deposit back from our leasing company. We did have two issues, though. First, over the phone when I was seeking a quote, I very clearly explained the space we needed cleaned and we were quoted $120. I thought this was very inexpensive and ideal for us since we just needed the carpets cleaned for moving out. I later remembered that I had a small spot (1in x 1in) of acrylic paint in the carpet in a room and called back to ask if they would be able to get that out or not. The person I spoke with said yes, that it would have negative long-term impacts on the carpet in that area, but he could do it and would plan to do so when they arrived to do the cleaning with my permission. I asked him to please remove the paint if possible, and asked how this would change the pricing and he said it would not, which I thought was very nice of him. During that conversation, even though I had spoken to the same person on both phone calls (and he said he would be doing the cleaning himself for us), he seemed confused about the space we had requested to be cleaned. I clarified the number of rooms, that we had stairs, etc. On the day-of, I was unable to meet Star Carpet Cleaning at the rental house, so my partner did so instead. Star staff arrived on time and completed the carpet cleaning quickly. I had not informed my partner about the paint spot because I'd spoken to Star about it and the person had said they would take care of it. When we returned to the rental property later to finish moving out a few items, I noticed that our bill was $140 instead of the quoted $120 and the paint spot was still there and looked untouched. We are financially fortunate to be able to afford the difference in quoted vs. actual price and $140 was still considerably less expensive than most carpet cleaning services in the area. However, it was still a bit frustrating to not be informed of this change in advance (or have an explanation in the invoice) and that they did not remove the paint as they said they would. Overall, they did do a good job and offered a much lower cost than most companies, which makes them perfect for doing cleaning on rental properties.

Very responsive and prompt. Excellent price.

Perfectly well. Leo and assistant showed up on time and got right to work. Finished the job in just under an hour. Had good advice on how to speed the drying of carpet. Did not pressure me for add on treatments. Very business-like manner.

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I wasn't around, but they seemed to do a good job. I don't think we had any problems. I wasn't there at all; all I see is the results. I would recommend them. With regard to price, I don't know; I really didn't do the research.

I have used Star several times. They are an independent business and have better prices than the chains with all the advertising. They are available next day in most cases and do a good job leaving the carpets clean and smelling nice. Got a wine stain up that I would have thought was permanent. Very polite and professional.