Monster Roofing LLC

I first interacted with Monster Roofing while gathering quotes to replace my roof. My main motivator for this work was a leak that had developed in a kitchen closet. The person I interacted with was Tom. He came over, I showed him where the leak was happening and he climbed on the roof for whatever measurements he needed. I asked several questions about their liability and workmans comp insurance and if their crew were actual staff or subcontractors. He gave all the favorable answers. He asked if I was interested in asphalt or metal roofing since they did both and sometimes metal was a similar price because there wasn't the cost of the tear-off of the old roof. I asked him to go ahead and give me a quote for each type. Additionally, I asked if he could add to the quote a repair of a damaged rafter tail on one side of the house. 

QUOTES
Some days passed and Tom brought me two quotes. One for asphalt and one for metal. They were similar in price, within 1000 dollars of each other. The quotes each basically consisted of a bill of materials, a note about the rafter tail and nothing else. Each one was just one sheet of paper. Since I was waiting on a loan approval to see how much money I would have available for this project, I waited until I knew for sure to make a decision on which company I would use. I had two quotes from other companies. One was significantly higher (a company known to be very expensive) and the other (for asphalt) was similar to the prices from Monster. 

THE INSTALL
I got my loan, and chose Monster to do the work. I also decided to go with the metal roofing since it would last longer and was about the same price as the asphalt roof. Tom came over to have me sign a contract, which I believe was basically the same bill of materials as the quote. He did not provide me with a copy of this document. He also didn't tell me when they would start, but said it wouldn't be far off. I also made my 50% down payment at this time. Over two weeks passed before they started work. I got a call asking if they could have the delivery person drop off materials in my yard. I told them it was ok if they put it in my driveway in the back, or the gravel pad I have near the driveway. The next day a palette of metal roofing had been dumped in my front yard, tearing up a chunk of my grass. The crew that did the bulk of the work seemed friendly, although they didn't really look affiliated with the company. They came in their own vehicles and wore street clothes. Oddly, at various points in the install, mostly at the end, I noticed a van, highly decorated with company logos would pull up, a few guys in company shirts would get out and spend an hour or so on the roof and then leave. Maybe these were the actual staff and the rest were day laborers? 

LEAKS
When the roof was finished, I was a little weirded out that the ends (near the gutters) were open, but figured this was just standard practice. From the street the roof looked very nice. Tom asked if I could pay the balance, so I did. 
The next big rain (about the 16th), I noticed that the roof was leaking in a new place, as well as the old. I called Monster and they sent someone out. He did something on the roof. Waited till the next big rain... New leak in a new place. I called Monster, they sent someone out. He did something on the roof. Still had leaks. I called, got the secretary, told her about the leak. Said they would send someone out. Never saw anyone or heard anything for a week or so. Still leaking. I called and left voicemails. At this point I also noticed they hadn't fixed the broken rafter tail that was on the contract.  Finally Chad (I think) called me back. He said he could keep going up there and doing whatever he'd been doing but it was never going to fix the problem. I thought it was asinine for a company to do a roof and then not be responsible for it leaking. We went around and around with Chad telling my that it's not his fault because it's an "existing problem" and that it "wasn't on his work order". (apparently Chad was in charge of the installation) I was basically in disbelief. After about 20 minutes of arguing, he said he could have the owner call me. He also claimed that he would "take care of the rafter tail personally". He never did. I wait days and don't hear from "the owner". In the interim, I have a 3rd party contractor come look at the roof and give me an estimate to fix the leak and also to repair the damage to my kitchen ceiling that has been incurred since Monster did their work. Here's the shocker - The person doing the quote shows me a picture of the roof. it's a close up of old asphalt roofing. I asked where he found it, since the whole roof was supposed to be metal. Then he shows me a wider photo of the part of the roof over my kitchen. Monster didn't touch that whole section of roof!! it was still the old asphalt! At this point I was really fuming. I also saw from the photos that Monster's solution to my leaks was to screw 2 approximately 1.5'x1' sheets of aluminum onto the asphalt roof and then put silicone caulking all over them. 

DEALING WITH THE OWNER
I call Monster again and leave a message; still nothing. Call again and finally reach "the owner". He was familiar with my issue, so I'm not sure why he didn't get around to calling me. He says he talked to Tom (who wrote the quote) and Tom claims that the quote didn't include the roof over my kitchen because I "told him I wasn't going to have enough money". Ironically, I didn't even know how much money I was going to have at the time that Tom did the quotes. Also, since the quotes just consisted of bills of materials, I had no way of knowing that they excluded parts of my roof. I tell the owner that I think they are responsible to fix this. He says I got exactly what I paid for, since the quote was apparently for only the parts completed. I disagree because if I had known that they weren't going to fix the part of the roof with the actual leak, I would have used another company, who's quotes were similarly priced, and were for the entire roof. He claimed that because they were a small company, they couldn't afford to fix it. I told him that this was the reason that they have insurance, but he disagreed. After arguing for quite a while, he finally said they could fix it, but I'd have to pay for it. I disagreed, having spent all the money I had on their initial work. I mentioned my attorney, and he said if I talked to my attorney, he would cease dealing with me, and only offered that he would call Tom and arrange for them to come over and "work something out". I said fine. Never heard from him again. 

THE DAMAGE
I got my quote back from the 3rd party estimator.  $3500 to fix the untouched part of the roof properly, and a quote of $1500 to fix the damage to my kitchen. 

NO RESOLUTION
After waiting to hear from the owner for a few days. I decided to call my attorney, and am pursuing legal action. Additionally, I've hired another contractor to fix the leak in my roof and the broken rafter tail. He has noticed several major problems with the way that Monster installed the metal roofing, and is correcting them, which sadly requires removal and re-installation of much of the metal roofing. My outstanding problems with them are 1.They gave the impression that they were roofing my whole house, but didn't. Especially the part that was leaking. and 2. My house has sustained damages as a result of their work.

In all, I don't know if Monster Roofing gave me a low ball quote to reel me in to using them, or if they are incompetent at both running their b

7 July, 2011 - Signed contract totaling $11,000.00 and issued Frank Rund a deposit check of $4000.00 to cover the purchase of materials to fulfill the contract.  Frank said he would start early in the morning of August 1, 2011 and expected all work to be complete in four to six weeks.

1 August, 2011 - At Noon, I called Frank Rund to inquire what the hold up was regarding his morning start of my project.  Frank said that he meant to call me but forgot.  He went on to say that he made a mistake in his material ordering process for my job.  He said he provided the wrong color for the wrong job?he said the house color was used on the barn material and the barn color was used on the house material.  He said all the material had to be returned to their supplier and new material re-ordered so there would be a delay when he could get started on my project.  Frank attempted to appease me for his mistakes by stating that he would take $200.00 off of the contract ?to make things right?.

6 September, 2011 - Monster Roofing sent a sub-contractor to my residence to start on the barn roof.  At no point during any of our conversations did Monster Roofing state that they would be using sub-contractors to fulfill their contractual obligation to me.  Accompanying the sub-contractor and his crew was a person by the name of Chad Kellerhals who stated that he was a Monster Roofing representative and would be overseeing the work done by the sub-contractor to ensure the work was being performed up to Monster Roofing?s standards.  
           
  As work progressed, Chad Kellerhals and I witnessed the sub-contractor not installing the panels per Chad?s instruction.  When I asked Chad why he was allowing the sub-contractor to continue installing the panels improperly, Chad stated, ?I can tell these guys how to do it right but they?ll only listen if they want to.?  Whenever I voiced my concern that the job was not progressing to my liking, Chad?s response was to say, ?Just give it some time Charles, the job will start to look better as it progresses.?

7 September, 2011 - As more panels were being installed on the lower slope of the gambrel barn roof, it was becoming quite clear that Chad Kellerhals did not set the first panel correctly.  Rather than remove the first few pieces and re-orient the starting panel even with the eve, Chad elected to bump up the adjoining panels.  This bumping up action resulted in a saw-tooth effect of the overhanging panels along the eve.  (Refer to photo #1)     
      
  After installing the tenth panel on the lower slope, Chad realized his bumping up action was not working and not knowing what to do to fix it, he decided to start on the upper slope and deal with the lower slope later.  When Chad installed the first panel on the upper slope, he witnessed the panel being too short. Chad asked me who did the material estimate and I told him it was Frank Rund and Mike Freeman.  Chad said that the material was six to eight inches too short and that a standard size ridge cap would not be able to cover it.  Chad instructed the sub-contractor to continue installing the panels and that he (Chad) would be working on a solution to the material being too short.  Chad left the jobsite early stating he had to pick up his kids but before he left, he stated that they would custom fabricate a ridge cap to cover the panels that were too short.  Chad said that the custom cap would need to be quite large and he hoped it did not end up looking unsightly and out of place.            
 After Chad left, the sub-contractor told me that he was done working on my project indefinitely and would not be returning until Monster Roofing paid him for work previously completed prior to my job.  The sub-contractor and his crew gathered up their equipment and left the job site.

8 September, 2011 - No one showed up to my work site and no one called me to let me know what was going on.  When I called Frank Rund both at his place of business (765-491-7981) and on his cell phone (765-532-6072), he did not answer nor did he return the messages I left on his answering machines.

9 September, 2011 - The sub-contractor showed up early morning unannounced and started working on my barn.  Unbeknownst to me at the time, the sub-contractor had been informed by Chad Kellerhals not to start back to work on my barn without Chad being present.  The sub-contractor decided for him self to pre-drill all the remaining panels to save him time installing them.  The first row of pre-drilled holes in all the remaining panels were done so in a manner that would not allow the panel screw to contact any supporting decking material thus rendering all the remaining panels useless for use on my roof.            

  As the sub-contractor was in the process of installing panel #11 on the lower slope, I pointed out to him the fact that the first row of screws were not contacting any decking material (Refer to photo #2).  The sub-contractor responded back to me by saying, ?Well, I don?t know what to tell you.  I am installing the panels as I was instructed to do and if you have any problems with it, you should take them up with Monster Roofing.?  He went on to say, ?In order that he and his crew were to get paid for the work they were doing on my barn, they had to complete it and that he was going to continue with his installation process despite my concerns.?  
           
 I told the sub-contractor to stop working on my barn until I had the opportunity to speak with Frank Rund. I called Frank Rund and informed him of the situation and demanded a face to face meeting with him personally before I would allow any more work to be done on my barn.   
       
 An hour went by and Chad Kellerhals showed up by himself stating it was his day off and what was the problem??  I informed him of the situation and told him that I would not allow anymore work to be done on my job site until Frank Rund personally came to my job site to witness for himself, the poor workmanship I had received to date at the hands of the sub-contractor he hired in his place to fulfill his contractual obligations to me.  Frank Rund never showed up nor did he call to say what his next move was going to be. For three days straight, I called Frank Rund at both of his telephone numbers at multiple intervals throughout each day but he never answered the phone nor did he return any of my numerous messages inquiring about his next step.

14 September, 2011 - Frank Rund and several of his employees showed up at my residence to view the job.  He listened to my complaints and agreed to their validity.  He measured the roof for square and then assured me he knew exactly what to do to fix the poor installation that was preformed by the sub-contractor.  Frank said that he would remove all the material and reinstall it properly.  Frank said that he would be using his own crew for the remainder of the job and that he (Frank) would personally be on the job to ensure it was carried out properly.  Frank said he need 1 week for his crew to finish their current project and then he would schedule them to start on my barn.  Eleven days later, I called Frank Rund at both of his telephone numbers nearly every day at multiple intervals throughout each day but he never answered the phone nor did he return any of my numerous messages inquiring about his next step.

1 October, 2011 - I submitted a formal complaint via the BBB (Better Business Bureau)

Contract and 50% down payment were made in summer of 2010. Contrator did not show back up to start work until November of 2010 only after repeated phone calls. Workers that showed up to install window wraps had apparently never done it before and the original work looked lousy. Contacted owner and he sent another crew to redo the work and it still did not look close to the original windlow wraps that were installed. Contacted owner again and he said they simply didn't know how to do it that way and what they did was the best they could do....If they don't know how to do something or don't think it will look as good as before,they should up front and just not bid on that part of the project.
    Although the main home roof looks alright,we did notice several screws that were standing tall that had to be pointed out to contractos to tighten up. Also, roof vent for bathroom fan was to be part of project and owner forgot about this after so much time had passed and several calls had to be made to get it installed after the fact. 
    We were wary of snow on a metal roof and had asked if snow/ice blocks should be installed at time of installation. Owner stated they probably wouldn't be necessary.....They are! If any amount of snow/ice builds up it sounds like the roof is falling down when the snow finally breaks free and falls. We also had snow take out our gutters on one side of house. When contractor was contacted, they said they could install them for a charge,this should have been part of original bid as well. No way were we paying them more money after this experience. 
    The roof that had metal replaced was a total nightmare! They showed up the day before Thanksgiving and tore half of it off and stopped due to some light freezing rain. They tried to cover with a light clear plastic. That night we had a monsoon of a rain storm and the plastic did not hold,roof leaked like crazy and ruined all insulation and drywall in ceiling and wall. I was up all night trying to soak up water and clean up mess as it was occuring. After a late night call they did send some guys to cover with a tarp but it was too late. Damage was done.Contractor was going to attempt to fix on his own with a few sheets of drywall, this was not going to cut it.Finally after weeks of waiting and repeated phone calls contractor contacted his insurance company. His insurance company was much easier to deal with.  Although I was contacted by lawyers from there  insurance company a year later apparently due to a fraud investigation of the roofing company.    
    After roof was finally installed, they did not measure correclty and metal came up 6 in. short from edge on on end. Contractor was going to attempt to rig it up to "make it work". This is not what we paid for and finally after several complaints and conversations,
they reluctantly agreed to redo with the correct length material. 
    Now, just  a little over a year later, metal panels are blowing up on the metal roof replacement with screws popping out . There is a lifetime warranty on the metal and a 10 year labor warranty ( or there was supposed to be). Contractor was contacted and stated this was not there issue. Really?? There was a metal roof previously that lasted at least 30 years in much stronger winds that we have had in that last year. DO NOT USE! They will cut corners and are most definetly not customer friendly and will not live up to any stated warranty.

When I saw Monster Roofing in my neighborhood, I flagged them down to see if they could repair two shingles that had fallen off my roof during a wind storm. Without hesitation, they pulled out a ladder and went up on the roof to make the repair. I was pleased with my initial experience with them, so I recently used them repaired to vents in on the roof. They showed up on time, worked efficiently, and were respectful of my home. They followed up on their work and made adjustments at no additional cost.