Miller's Flooring America

We used a luxury vinyl tile that is wood-look. The appraiser couldn't even tell that our flooring wasn't wood. It's water proofed. It's really cool, if someone spills something on the floor or you step out of the shower. When they make a mistake, they make it right. They mis-measured, and the installer discovered the issue. They ordered more flooring and ate the cost of that. They made it right. Their subcontractors, their installers were great. This worker named Tom was like the floor whisperer, seriously. We have a 60 year old house and they did everything to make things look new and to make sure everything is level and the right subfloor is used and the transitioning from one floor to the next, between vinyl and tile to whatever. They pulled what they had to out, put new subfloors in. That was part of the expense, because we needed to have new subfloors. They did a great job. They're very experienced. I'd used their subcontractors again.

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,Paula Wood, Miller's salesperson worked diligently with us to select carpet that would be compatible with the carpet in our living room because the new carpet would be seamed to the remaining carpet in the adjoining living room. Unfortunately when the carpet was ordered from the manufacturer, it was out of stock and we had to wait for it to be made which took two weeks or so. As soon as the carpet arrived in the warehouse we were called and a day was scheduled for the installation. Paula knew that a particular installer was their best for matching patterns, and she put us in contact with them so that our job would be perfect and it was. I was amazed at the job they did and have said that the next time I pick out carpet and purchase it it will be with Millers Carpet and that i want the Molls to install it.

We were in a hurry to move into our new house. They had carpet in stock and scheduled to have in down the day we needed it done. Emily was VERY helpful. Great job.

They were courteous in the store and very professional. I am pleased with the work and I would recommend them to friends and family.

When I contracted the sales person asked if I would have all the furniture removed and I asked if he remembered our conversation that I wanted the installers to handle that, he indicated yes, he remembered. We agreed I would remove all furnitrue except a couch and piano. It wasn't what we had discussed, but I went ahead and did so, taking some end tables, sofa tables, and assorted other items out of the basement to allow the installation.
The installers arrived on the appointed day and I was advised there was a need for additional preperation, that remaining tile flooring and tack strips would need to be removed at an additional cost. Was a little surprised this wasn't included in pricing since the salesperson was there and these were things that were pretty noticable. I, however, agreed to split the cost of this work rather than stop the job, about $75. In addition, the installers leveled a portion of the floor for the vinyl which was included in the cost.
While removing the tack strips, the installers, inadvertently hit a pipe running across the baseboard that provides the radiant hot water heat, creating a leak. The manager at Miller called and advised the situation and I agreed to pay the $200+ or so dollars it cost to have a plumber repair as the argument could be made it was partly due to the age of the system.
The repair didn't occur until the afternoon and the job was delayed until the next day, ultimately taking 3 days to finish by the time the leveling compound dried and the floor dried from the leak.
So the installers did a good job with one exception, no transition from the top of the stairs, laminate flooring to carpet starting on the stairs.
Left on vacation a couple of days later after talking with sales person, and advised transition was not complete and left that we would get back together when I returned.
Upon return I left 3 messages for the sales person over the next week and did not get a call back. Called Tuesday the next week, and rather than leave a message talked to person answering the phone and she indicated she would have him call me. He did, leaving a message that the installers indciated it was the responsibility of the installer of the laminate to put a transition in, not the carpet installer, but if that wasn't going to work, they would try to come up with something.
I am not sure what that means. I guess since it sounds like it is too much trouble I will just do it myself, go to Lowe's or Home Depot and find a transition to install. The point of my contracting to have the entire job completed was exactly that, not have to go through a bunch of gyrations to have a finished job.
At the end of the day the experience with Miller was mediocre, and may just as well have had a major chain do the work, this experience wasn't much different. Seems like the sales person either wasn't on top of the job requirments or simply didn't provide all the detail needed to really finalize everything that was needed to complete appropriately.

We had some problems with the bamboo when they laid it but they took care of it. I think they are fair and honest. They make good if their is a problem.