LAWN & SHRUB INC

My irrigation system was winterized in October 2015 and I was told there were no issues.  Came home in mid-November to find my yard dug up.  When I asked what was going on, I was treated rudely and told my system had a cracked line that was being replaced.  I was also advised that my system shut of valve was suspect.  When I tried to get more details I was basically ignored.
When the bill for these unauthorized services arrived I called to speak to the manager.  I was told that people generally do not want to be advised of the need for repairs and that I should be glad that my broken line was repaired.  I told him that I do not want repairs done without my authorization.  He advised me that he would be checking my system shut off in 2 days and that it would probably need to be replaced.  I asked him to let me know the status of the system shut off once it was inspected.  I did not see anyone arrive to check the valve, nor did I receive any communication.
I've probably paid Lawn & Shrub over $3000 in the last 10 years for their services.  I've never been late with a payment and have always treated their workers with respect.  The workers sent for annual maintenance have done a very good job.  Unfortunately, Lawn and Shrub management has been rude and unresponsive.  I can no longer recommend their services.