Blues Fence Co

The installation went well, the problem was that the fence took 2 months to arrive. The color and size was a special order, and supplier had just made their customized run so we had to wait until the next run. Blue’s fence communication was bad, the original date for install came and I had to call them when they did not show up. They then updated on issue. I told them when the second month came, that if it did not arrive and get installed within the week I was canceling the order. It arrived the next Tuesday and they installed it Wednesday

Had a tree fall on a corner of my privacy fence so I called for estimates. Blues sent out a rep after a few days. The estimate was reasonable and they have an excellent reputation in town so I chose them knowing it would be done right. They arrived on time and had it finished in short time. Looks great! I was extremely pleased and will call them again for any other work I need. Highly recommended. Thanks guys!

They came really quick to put up post and it took a little time for them to put up the rest of the fence. I am very happy with the fence. They worked very quickly and cleaned everything up after them. The fence looks great.

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Blues fence put up a privacy fence for us in 2012. They were great and did a wonderful job. In 2013. A couple of knotholes became loose. They came and replaced the boards at no charge. I would highly recommend them.

A little backstory:
Blue's installed my fence when I moved into my home. The fence had been in place for two years prior to my request.
How it went:
I called Blue's and they provided an initial estimate of $300 to install a 10' gate.
They scheduled a time to come out and install the gate.
They didn't show at the scheduled time and I let a few days pass.
I called to see why the work wasn't started and they said that they were going to install my gate when completing work for a neighbor. The neighbor's work was rescheduled for a later date so they pushed back my fence as a result.
They came out a week later and re-set the posts.
Then, they came out a week after that and installed the gate and completed the work.
I wasn't home at the time they completed the work so they left an invoice in the door. I read it over and the total was ~$670.
At the time of this review, I've paid $300 towards my balance. I'll pay the rest as I'm able -- I just wish they would have communicated more clearly during the process (about the actual cost and their timeline).

All the work was done well and for a very good price. The only minor criticism is that they came a day later than they were supposed to and did not call to let us know. Overall, I was very pleased with the work they did. And the price was surprisingly low. I will use them again for any fence work I need done.

I called Blue's because I was looking to develop a long term relationship with a LOCAL fencing contractor to work on a number of properties I own. I wanted to pick a smaller project first so I could evaluate the performance of the contractor. If I was satisfied I would then award about six different projects to that contractor.
I am a and quot;negotiated sole sourceand quot; customer. I like working with just one provider for my contracting needs - one HVAC company, one electrical contractor...and one fencing contractor. I do not believe in the and quot;get three bids for every job just to keep 'em honestand quot; philosophy. I want long term relationships, excellent performance and service, and negotiated contracts where both parties win.
That's what I was trying to achieve with Blue's, but to no avail. Here's how my experience with Blue's played out:
Getting the original bid: Blue's was very good about this. They responded quickly, came out twice, and delivered a bid in a timely fashion. My analysis - when the scent of money is in the air their performance is excellent.
Scheduling the start of the job: This was a small job, so I expected that they would not have it at the top of their scheduling priority and I was okay with that. They told me at the time of bid that it would be and quot;two-three weeks out.and quot; That was fine with me. That then got pushed out further, and while I was less fine with that I accepted it.
Project Start: They finally scheduled a day to start (at most this was a two-day job), and informed me that I needed to be there. There was no good reason for me to have to be there, but I took some time off work and went to the property to meet them at the scheduled morning start time (9am...a late start for a construction project in my book). When the appointed time rolled around they were a no-show. I waited another half hour, then called their shop. The person who answered showed some confusion about scheduling, and told me that the crews were all out on and quot;another big joband quot; and that they would have somebody get back to me. Someone finally did get back to me, and then they sent a crew over. The crew knew nothing about the scheduling issue and showed up with a and quot;we're here nowand quot; attitude. I was very frustrated by the lost time and the unprofessional handling of the scheduling. I went over the job again with this crew, and then left.
Construction: On day one the crew set all of the posts, and then left (as expected, as the posts needed to set up).
Then the wait began. Like too many residential, small-time contractors once Blue's had done a little work (get a toe-hold) then they disappeared and didn't return for many weeks. There was no communication back to the client (me), no notification about scheduling...they just disappeared. Eventually they reurned and finished the job, but again, with no communication at all.
Job Closeout: I was never notified that the job was done (I don't live at the property), and just had to keep driving by regularly to see if they had done their job yet. Eventually it was done. Then they sent me a hand addressed envelope with an invoice enclosed, but still no explanation for their delay, no and quot;thanks for your business,and quot; just an invoice.
Final Payment: As they seemed to be in no hurry to service the customer or to communicate, I decided to give them a taste of their own medicine...delay, don't communicate...and they could care less. They don't want to know how their customers feel about thier services, and they don't want long term relationships.
Final Analysis: In spite of their website showing all of their and quot;big nameand quot; customers - Purdue, Cat...they are a small-time, local, unprofessional contractor who can apparently get-low and attract business of those who want the lowest price. I want the right project, with the right service, at the right price, and that doesn't mean the lowest price necessarily.
I want long term reliable relationships with professional contractrors - Blue's Fence is NOT one of those.
After writing this review I have changed my overall rating of them from a and quot;Cand quot; to a and quot;D.and quot; Their field work is fine, their estimating services are fine. Their management, communication and service is very poor.

Very Satisfied with this organization, They level and adjusted gates for my privacy fence, Another company had put my privacy fence
in and did a very poor job of installing the gates for my privacy fence. Blue fence gave me an estimate to what it would cost to correct the gates. They charge no more than their original estimate and did a excellent job. I would definitely recommend this organization somebody interested in having Privacy fence installed

We liked them. They're excellent. Their customer service was great. They did the work when they were supposed to in a timely fashion. It was a perfect cleanup afterwards, and they did an excellent follow up. They had an excellent pricing, moderate pricing. They did a good job. Even the owner showed up just to check the work that they were doing. I give the highest rating for them.

they installed new fencing in the backyard, Did a great job. Looks great

A rep called me a few days after my email to them, and came out at my convenience the next week. I received an estimate a few days later in the mail and by the next week the fence work was done. They made 2 trips. One to set the posts and 2 days later to put the picket up and finish in the back yard. Courteous and professional.

Blue's Fence Co. was recommended by a neighbor who had their fence built by them. Their estimate was lower than the other two companies that I had called. Their price was excellent, the work was professional and of good quality, and the finished job looks nice. One of our fence doors jammed almost a year later, and I called them to find out a price to fix it. They said they would fix it free of charge. It took a while to get around to our job, but when the workers came, not only did they fix the jammed door, but they also adjusted the other two fence doors. Blue's Fences is an excellent company that I would recommend as the bestfence company in this area.

Overall I think they did a good job with the fence. Surprisingly, they were cheaper than I expected and about $800 less expensive than another fence group I got a quote from. My job was for around 230 linear feet.
JR was the one to come out and walk the yard with me, give me the estimate, and was my point of contact throughout the work.
Once I decided to choose Blue's Fence to do the fence he put me on the schedule which was 2 weeks out from when we talked.
I had to call at the job date because the city had marked the water 2.5 days prior, but the other person/group that marks the utilities had not done their job come the post digging/setting day. I do NOT see this as any fault of Blue's. They are the ones who call the 811 #, but the markers should be done within 48 hrs. Clearly, seeing the city marked theirs that Monday, and come Thursday the utilities were not marked, the marking group/people just failed to do the job within the usual 48 hrs. JR called them to follow up, they utility marker person was out a few hrs later. This pushed the post digging/setting job to the next day (Friday, 1 day later than JR planned to do it). That's OK. (Turns out my neighbor had problems waiting on the utility marker people, too, and he was doing it for irrigation).
Anyway, the only issue I had with BLUES was this:They indicated they'd be back around TUESDAY the following week [posts need time to set/cure]....no show, no call.Gave them another day, no show, no call. So I called them but had to leave a message. Got a call back from JR eventually, told me they'd be back around Friday. No show, no call.Now it's Memorial day weekend, they did show up TUESDAY to do some of the planking, but didn't get it all done (ok).Figured they'd be back the following day. NO. Called and left message. JR called me back, told me that they'd be there SATURDAY.THEY DID SHOW SATURDAY and finished up.I asked the crew what was up, they indicated equipment issues (compressor broke/had to be fixed--they use it as source of air for nail gun). I understand things happen, they do where I work, too.
Total job span time was just over 2 weeks from posting to finishing.
SUMMARY:If you don't get them when you call, LEAVE A MESSAGE. You will eventually get a call back, maybe the next day.*****They could be better at CALLING to tell you they'd be (days) later than expected.As long as you go into this figuring that from the time you start (post holes get dug, and post set) to the final end and done with the fence could be 2 to 2.5 weeks you'll be happy.If you're wanting to have fence work done to meet some deadline BE CLEAR UP FRONT with them. I did not need it to meet any deadline.
I do know other neighbors who got a fence done recently (a month prior to me) and it was done under a week. Because of this I don't see it as a chronic issue, but as with any project, expect a curve ball and deal with it if it does show up.
I would do business with them again.

See above

Was done in 1 afternoon. Very Efficient.

ordered black fencing per required by our neighborhood. they put it whatever parts in whatever color they had and spray painted them black. When i asked how long the paint would last, he stated probably a year or two. I insisted they reorder the parts in black, which they did. They completed the install and the fence has been fine.

The day I was to meet for my estimate they showed up an hour early. I had to leave work and have someone cover my class. On the day of installiation, I was told to meet them at 8 am for 5-15 minutes. No one arrived by 8:15, so I called to see if the weather forecast was an issue. I was told no, and they would be there any minute. I waited until 8:45 when I needed to drive my children to school and still no one had arrived. When I came back to my home, they had arrived and blocked me out of my driveway with their truck. I called the office to get reassurance since this fence was going to cost over $3000. I was concerned about the company at this point. I was told that being late wasn't a problem and asked if I would like him to "spank his workers for being bad boys" for being late. I told them that working individuals would appreciate a courtesy call if they are late. They were finishing unloading a truck from the previous day's work. I had asked them to relocate a tree for me that was in the fence line. They dug my tree out and let it sit in the 80 sun uncovered for two hours. They did replant it when I told them of my concern for my $175 tree. Later that day the company called to check on the progress of the fence. I told them I had gone to work, but I'm sure it was fine. I also mentioned that I didn't feel I would be able to have the company put the boards on due to how I had been treated earlier in the day. I told them I was more than happy to pay for the posts that were installed and all labor costs. I would even pay that day if they brought me a bills since they said I had to pay the next day. During this conversation I was told how how rude I am as a person and that I thought I was better than the workers since I make more money than them. I was then called back again to try and smooth things over. They did not apologize for how I was treated, but they said they were concerned I wouldn't have a quality fence if they didn't finish it. I told them I appreciated the call, but I had to think about it. Professionalism is just as important as quality to me. I would let them know later. They weren't scheduled to come back until Tuesday. That night I made my decision not to have them back after speaking to several people to see if I was overreacting to how I had been treated. I completed a review of the company on Yahoo. The next day I received a voicemail again. It was from the owner of the company who had been out of town. I was expecting it to be an apology for how I was treated, but instead I continued to be ridiculed. The owner's message said I must be an unhappy person and trying to make everyone else unhappy. She also said since I was a teacher that I should attend the "school of etiquitte" so I know how to treat people.They also said they didn't think I would pay my bill since I hadn't paid the workers for moving my tree. I had told them the previous day that I'd be more than happy to pay for that service IF my tree didn't die after they had left it out of the ground for so long. They came and removed all the posts they had installed that day while I was at work and dug up my tree and put it back in it's original location. It is now wilting, so I'm hoping it doesn't die. I have since found a much more polite fencer and the estimate was less than with this company. I would warn against using them. I think you can find better elsewhere.

They did a good job. We could not even tell where they had replaced the fence. They finished the job quickly. We were very pleased with them. The only thing I wanted was them to have called us before coming.