Beeson's Appliances

Beeson's has amazing customer service! They also have great stock! You're able to pick up same day! Or have it delivered by their own in house service team! If something goes wrong with the appliance that you've purchased from them, they have their own in house service tech!

Unpleasant experience. I gave the salesman exact measurements of the space I had for a refrigerator. He found one on the floor that he said would fit. It was delivered and the hinge on top blocked the cabinet above. I went to Beeson’s and spoke with a manager (can’t remember her name). She looked online and found a refrigerator that would fit. She said it wouldn’t arrive for about 6 weeks, keep the one that doesn’t fit and they would swap them out when the new one arrived. Fine. The new one arrived early and was installed today. I had a balance due as this one was not on sale. HOWEVER, they charged me $65 AGAIN for delivery AND another $65 for an exchange that was their salesman’s error. I called and spoke with manager Miranda to complain. She was unpleasant. I told her I would have to write an unhappy review. She proceeded to tell me what I should say in it. When I mentioned complaining to my credit card company, she went ballistic as said if I was going to do that she would have the refrigerator brought right back to the store. I always prefer to do business locally, but I will not be treated like this. She was unpleasant in the extreme, and needs training in customer relations. Guess I’ll have to shop elsewhere.

We purchased a new home through Tempest Builders. It came with an appliance credit that had to be spent at Beesons. When we went to pick appliances we were disappointed in the small amount of choices for a refrigerator. They had mostly Frigidaire brand, which has a pretty bad reputation for their units. We chose to get the Frigidaire, since any of their other units would have been an upgrade charge to us. We decided that since they didn't stock the type of refrigerator/freezer unit what we wanted, it was better not to spend extra money on something we didn't like. Sure enough, within weeks of moving into our new home, we had multiple problems with the refrigerator / freezer unit. We called for a service visit from Beesons since the unit was under warranty, and it took a few weeks to get their repair tech out. He was nice, but since they don't stock any parts, he couldn't actually make the repairs at the time of the service call. It took several visits and over 6 weeks to finally get the unit fixed. During our quest to get the unit fixed, I had several unpleasant encounters with the store manager, Miranda, who refused to do anything to speed up the repair process. I would not do business with Beesons again.

We ordered drain, refrigerator, dish washer, microwave, washer and gutter. The salesman was very knowledgeable and very helpful. We had setup for delivery.