ARS/Rescue Rooter of Lafayette

BEWARE. YOU WILL PAY THOUSANDS FOR A JOB AND PAY THOUSANDS MORE FOR LANDSCAPING. Despite their satisfaction guarantee, they add to contracts that they can destroy your yard, and are not liable for it. In May of 2023 I had to have a sewer clean out installed for easier access to clogged clay pipes. During the process of this installation, the workers did not use proper equipment, recklessly tore up my yard, even managed to take 2 chunks out of a tree ON OPPOSITE SIDES. I still do not even know how that happened. They made no effort to preserve my yard carefully as they should have been trained to do. Ideally they were supposed to lay out plywood overlaying each one on top of each other so that they could place all of the spoils on top of the plywood while digging. After properly compacting in increments they would put the grass back that they cut out or level it off and if it was settled to where it needed more dirt they would bring in more dirt. What they DID do, They dug a huge hole in the wrong direction before finding the pipe and promptly breaking it. Despite having the trench box to get in and out of the hole safely, they did not use it. When their supervisor came, he asked ME if they had. After the pipe was installed they proceeded to fill the hole haphazardly. And left an absolute DISASTER behind, including the flags just laying around. When I brought this up to the supervisor he offered to pick up the flags... when pressed he said they could come seed grass... for an additional cost! All the while he assured me this is how it is supposed to be. But my father worked for this company and knows their policies and procedures, he was absolutely horrified by the unprofessional work. I tried giving the mound of mess more time settle, but the no mans land they left behind was so embarrassing I reached out with photos showing how lumpy and awful it all looked, knowing how expensive it would be to fix, I wanted a refund. Instead upper management offered to come seed the mound. I am not usually one to complain or argue with businesses so I accepted. My Dad was still bewildered with the job and contacted local upper management as a former employee again to discuss the satisfaction policy and the fact that the job was not a 4k quality job. The man he contacted proceeded to argue with him to the point of inviting my Dad to come here from Utah to FIGHT HIM. I was so embarrassed by the conflict I reached out again to apologize and accept the offer for grass seeding and waited to see if it would be okay, and didnt want to press any further. Some time after the grass had started to pop up (they had taken some dirt away, seeded over the lumps of dirt), I saw that the hole was several inches deep into the ground on the sides. I contacted them saying as much, so they did a second grade and seed with soil. (Which I was grateful for at the time.) Here I am in spring, it is unsalvageable and I will have to spend even more for landscaping. It is cracking along the edges of the mound and so lumpy we can even mow. It is frightening to walk on and frankly I am terrified we will be several thousand dollars out again if the pipe has settled wrong. I have refrained from poor reviews, I have tried to be kind, and I have tried to have it explained by a professional. I tried to contact them again about a refund to no such luck. They feel they have been accommodating, and I would agree had the jobs been done properly. However it was just messy mistake after messy mistake and I feel taken advantage of for having tried to trust them multiple times. It genuinely has twisted me up to try to stand up for myself or feel I am hurting anyones feelings but, there it is.

My old air conditioner had major problems, it was the middle of the summer and the temperature in the 90s. it needed to be replaced. It was also the middle of Covid 19. I was somewhat hesitating to call ARS but finally bit the bullet. Within two days Dylan and a couple of other gentlemen replaced it. A part necessary for the heating was not available. Chad brought it a few days later and connected everything. and rechecked everything. I have been a customer of ARS for about a decade. What is most impressive about the men who work for ARS is that they are always come when they say they will, they are invariably courteous, and they clearly care. This time they arrived wearing masks, gloves, and they put on booties whenever they were in the house. And they left the work area spotless. Before they left they asked me if I had any questions and made sure I understood what had been done.

good people

Worked carefully and efficiently, did good quality work, reasonable price; did not try to sell me unnecessary services

The price was high for the little time invested, plus he charged me 60 bucks for some parts i could have got for ten.

They cleaned up after self and did the job that they were hired to do professionally.

Hired remotely, no further info available.

They were 6 hours late

Worth every penny

They were polite, covered shoe's before entering my home. Mike was the guy who came quickly found the problem a and advised me what was wrong and how to solve it. Thanks You Very Satisfied Customer Roxy Owens Romney, IN.

Very helpful. Made sure I didn’t pay for something I didn’t need done.

'ppp

Prompt and professional. Friendly guy. Did a great job clearing the drain and making recommendations for future work. Good price.

A fair price for great service.

did not clean after the work. board was defective

Quick response time. Service could be improved by having one truck equipped with both router and camera. These arrived on separate trucks on different days.

The technician Jarrod was quick to diagnose the problem and gave me options to solve the problem very knowledgeable and easy to talk to. Very respectfull.

I was very pleased with my experience.

Very thorough assessment of problem. Started work promptly. Actually ended up replacing both AC and furnace. Worked diligently all day and cleaned up carefully. Very satisfied with the equipment efficiency and service.

Their machinery was inadequate. Claimed I needed a complete main sewer line replacement which would have cost me in the high thousands. I hired someone else through a family friend, who came out with appropriate equipment and completely cleared my line for less than a hundred dollars. I'm glad I listened to my gut.

very friendly and knowlegeable about what they were doing and what might need done in the future

They are a bit pricey but they did a fantastic job and it was not an easy job. They not only installed the new furnace but they also crawled into a cramped crawl space and fixed the heat ducts that had totally disconnected in spots. The house has much more even heating throughout.

Jarrod Kendall was extremely knowledgeable. He did not hesitate to fix the problem. He knew before fixing it what needed to be done. So grateful to him. He was very kind & professional.

ARS installed a new geothermal system at my house and did a wonderful job. I love all their guarantees and warranties on the systems, and they install top notch equipment. While they have to contract out the earthwork, the company they used (Earthsource) did a good job as well.

I booked the appointment online with Home Advisor and was scheduled to have the repair done at 10am and when the repair person did not show up on time, I called the company and they didn't tell me that they have a 4 hour window time for any appointment and actually wouldn't divulge if they even acknowledge my appointment.