CJS Heating and Air Kokomo

Super professional and detailed explaining everything that was going on. Giving all options to get fixed and recommendations to improve! Will be our new go too!

Fabian was our technician and he was very thorough and professional. He answered our questions and looked over furnace and central air unit. When he left we had heat AND air conditioning. He showed areas that may need attention soon and also gave us a ballpark of what it would cost to repair it. He was timely in arriving AND in doing his work. We would definitely recommend to anyone else needing a company they can trust to be professional, on time and do good work.

I am impressed! They came out at 9:30pm. Had my furnace running in 15 mins. Will definitely use them the next time I need a HVAC tecnition.

Everything was quick and professional. I don’t know if there are better deals out there but I don’t mind paying a fair price for excellent service like CJS. Michael, Chad and Jeff were great.

Terrific, Mike did great - understood my dilemma and was very quick to repair.

Everything went very well, Ryan told me everything about what he did and made recommendations.

It went very well- The Tech arrived on tome-Was very professional and did an excellent job- He explained everything he did to our system .. I am very pleased with the service.

Great technician. Andy was very thorough and gave me good information. Very kind

Great! We had new a/c and furnace installed. A/ c was very old and furnace wasn't far behind. They performed the job with professionalism and would definitely recommend.

The specialist was very thorough. His explanation of his findings was clear and concise. He was also very careful not to track any mud or dirt from outside the home.

Fine. Very thorough.

Quick and professional

All systems working well

Went well, everything checked good

They said the well pump needed replaced, called a well pump company and they checked the pump was good the circuit board that Rex buyer was checking was not good when he put the new servo in he caused the main box to arch burning all the control wires and sorting out the control board within 30 mins the well company replaced the board and the water returned to normal.

Overall the whole replacement process went well.  It was a rainy wet day and they managed keep my house clean.  There were a few minor finish details that I would have done differently if I did the work myself.  Examples: 1) the electrical disconnect box on the outside wall for the air conditioning unit was not securely mounted by the installers, 2) the air conditioning refrigerant lines were not completely insulated between the outside wall and the A/C unit, 3) there was a gap in the duct work next to the air filter that was not taped or caulked properly, 4) the condensation drain has a couple extra turns in it to align it with the floor drain in my basement, 5) there was some PVC cement spilled on the basement floor in front of the furnace which was not completely cleaned up.  The first 3 of these were corrected at no cost to me by the final inspector that came a few days later.  This is their normal process - after the initial install is done give the homeowner time to look things over and see how everything works, then send the detail guy to finish any remaining details.  Overall, we are very pleased with the new system and the work provided by the crew at Rex Byers.  I would definitely recommend them to anyone in the area looking to replace their aging system.

unknown

We have my father-in-law's house up for sale and decided we should get the furnace and a/c cleaned and inspected.  The repairman was pleasant. He showed me that there was a  crack in the heat exchange and that we needed to get the furnace replaced. I explained that we were selling the house and that we didn't want to put a lot of money in a replacement.  I went ahead and had him inspect the a/c and he stated that it needed $200 of repairs done to it.  He gave me a bottom price of around $7000 to replace both the furnace and a/c.  I told him that I needed to talk to my husband 1st.  We decided to get other estimates.  It ended up that we were able to replace the furnace for $1700 with another company and there was absolutely nothing wrong with the a/c.  It is actually working great right now.

Very professional. We worked together to locate maintenance manual that we used to determine switch settings

We arranged to have a maintenance visit on Sept 23rd
2014 from Rex Byers Heating & Cooling in Sharpsville Indiana, for our LP
furnace in anticipation of the upcoming winter heating season.
We chose Byers as an HVAC contractor due in part to the large
number of Angie?s List ?A? ratings which their firm has received, and the fact
that they are a local business.
Rex Byers conducts a maintenance ?tune up? service, which,
for the price of $89 entitles a customer to a visit by a technician to clean
and inspect one?s furnace.  As we have
not had our furnace maintained for a number of years, we felt it wise to have
routine maintenance performed this year, ahead of the cold weather.
During the visit, the technician found the furnace igniter,
flame sensor and burners to be in need of replacement.  He showed the igniter and sensor to me and
indicated that the discoloration on both pieces, as well as the deterioration
of the burners suggested that it was wise to replace them.  I did not, either at the time, nor in
retrospect dispute his opinion.  He said
he had replacement igniters and sensors on his truck but he would need to order
replacement burners.  He asked if I
wanted to have the igniter and sensor replaced, to which I replied ?yes.?  I do not recall him having provided me with a
verbal cost to replace those parts, but after having looked at them, I unfortunately
assumed the cost would have maybe been a couple hundred dollars.  We did discuss the cost of new equipment, as
I have been considering a future purchase of a heat pump, but I do not recall
any discussion of the cost for the repair at hand, and certainly he provided no
written cost estimate for the repair, prior to the work.
At the conclusion of the visit, we were presented a bill for
$1143 ($89 for the maintenance call and $1054 for the installation and
replacement of the igniter, sensor and burner pipes).  These items were hand-notated on the receipt
in the comment block, but no detailed breakdown of the labor and materials was
made available at the time.  There was
only a single box on the receipt that indicated the cost.
Frankly, I was stunned, but signed the receipt and was told
that since the burners would be have to be ordered, the technician felt it was
fairer to pay half the cost up front ($571.50) and the balance (a second
payment of $571.50) upon completion.  I
paid the first portion at the conclusion of the visit with a credit card.
After the technician left, I thought it unreasonable that
the receipt (for what we felt to have been such a costly visit) did not at
least provide a justification for the cost so we could begin to understand the
basis for it.  In fact the cost of this
work was nearly half the cost of a new furnace ($2580 for a ?Basic? furnace,
per their literature).  The technician
was onsite for less than 1 ½ hours.
I called Byers later that evening and apparently reached
their answering service, instructed them to hold on the additional work (ordering
and installation of the burner pipes) until we had a detailed breakdown of cost
to justify the total.
The next morning, I called Byers directly to reiterate the
point.  I was told that the reason we did
not receive a price breakdown was because of their ?flat pricing? policy.  I was unsure what ?flat pricing? meant, as I
had not seen any detail as to what those flat-pricing levels of service would
have been and what they would have included. 
Does that mean that if no sensor were needed, for example, the cost
would have been the same?  I had no way of
knowing.  I received a verbal breakdown
of the cost during this call from the technician who serviced our account:
     $262 for replacement of the igniter
     $310 for replacement of the sensor
     $527 for replacement of the burner
-----------
     $1099, but since they categorized the work to
have been within the feature set of the ?Platinum? plan (no idea what that was),
we were only charged $1054 for these three items, for a savings of $45 over
having paid for them a la carte.  Cool.
Curious to know the cost of the parts myself, I checked
online:
The igniter was $46.99
(http://goodmanrepairparts.com/ignitor-11111701-goodmanamana-silicon-nitride-furnace-ignitor/)
The sensor was $18.99
(http://goodmanrepairparts.com/flame-sensor-0130f00010-goodman-amana-janitrol/)
We own an Amana (Goodman) furnace.
Certainly we do not dispute the fact that the firm is
entitled to a reasonable markup for the parts, as they stocked and installed
them, but a 400+% markup on the igniter and a 1500+% markup on the sensor?  That seemed a bit excessive.
After calling Byers, a woman I understood to have been on
the management team (daughter of the owner, Amber) called to respond to my
concerns.  I told her that I was quite
dissatisfied by the lack of transparency of the cost and what I felt was an
excessive price, sharing the amount of the markup I had calculated based on the
part costs I had found online.  She said
she would investigate my concerns about a lack of pricing transparency by
having a discussion with the technician and would return my call, but she said
they ?stood behind their pricing.? 
During those discussions, I contacted another local heating contractor
and asked for a quote for the same work. 
His quote was less than half the
cost of Byers?.  Unfortunately, we chose
poorly and did not initially choose the other contractor.
Just as Amber had promised, she called the next day and left
a message indicating that she had spoken to the technician and he told her that
we had in fact had a repair pricing discussion at the same time we discussed new
equipment, ahead of the installation of the sensor and igniter.  My recollection differs.
We have stopped work with Byers for the remaining effort and
told them to bill us for the amount representing the work already completed:
     $262 Igniter
     $310 Sensor
     $89 Cost for the Maintenance Visit
-----------
     $661, minus the down payment of $571.50= $89.50
The technician only discovered the issues during his
inspection- not due to any diagnostic effort on his part because of a failed
furnace.  The furnace was fully
functional at the time of the inspection. 
Because of the (1) lack of pricing transparency, (2) having provided a price
only at the time of the final bill, as well as (3) having billed us for what we
felt was a steeply inflated price, we find ourselves unable to patronize this
vendor in the future or recommend their work.
Harry Diamond
Tipton, Indiana

Great experience. Worker very professional and went out of his way to get it fixed on this day even heavy rain while working

I know that it was over the weekend and the cost was a little bit more because it was over the weekend. I don't know much about furnaces I'll tell you that. We didn't have any heat and he came out and fixed it. They had worked with us before and they do a good job. We had known them for a long time.

After a year and Trane agreeing that my unit which was a 1 1/2 ton unit that was sold to me agreed to replace it. they sent a 2 ton unit I wanted to trade it in for a ac unit and nobody would do it not TRANE or  REX BYERS.  Since then we have been use window ac units every year costing me more money.

Impressed with total process.
Sales/Design engineer evaluated our home and existing 23 year old HVAC system.  He took time to explain the different levels of current technology/efficiency then recommended a system that he felt was the best value for our home.
The next day two technicians were able to remove the old system and install the new furnace, A/C, and coil in one day.  They arrived early morning and worked until 6:00 PM.  Their hustle was appreciated -- we had heat that night.  They did good work.
A week later, a master technician did a followup visit to verify installation and answer any questions.
Their office manager processed all the paper work needed for utility company rebates and tax forms.

It went very well.  I was very pleased and I've been using them for 18 years. and i highly recommend them.