Creative Custom Finishes Inc

In 2012, I hired Creative Custom Finishes, Inc. to apply stucco to my home. Over time, I noticed water damage in several areas. After hiring a licensed inspector, the cause was identified as improper flashing — specifically, the absence of kick-out flashing where the roof meets the walls, a critical water diversion detail. This was confirmed by multiple professionals, including a separate repair contractor from Plymouth who, upon inspection, immediately suspected missing flashing. Interestingly, after learning Creative Custom Finishes was involved, that contractor declined to provide an estimate, citing a close relationship with the company. I also consulted Sto, the materials manufacturer, whose representative confirmed that kick-out flashing has long been standard practice, and even shared technical documentation showing its requirement at roof-to-wall intersections. The local building commissioner confirmed that flashing has been code-required at those locations since before 2012. Despite all of this, Creative Custom Finishes has denied responsibility, and their attorney cited Indiana’s 10-year statute of repose as a reason I have no legal recourse — even though it can take years for this kind of damage to become visible due to how stucco systems are layered. Their attorney also stated "To be clear, my clients disputes the assertion that there is any defect with the stucco work" Creative Custom Finishes has also used my home on their website homepage; [*** Link removed ***] Along with being on their stucco section; [*** Link removed ***] While I understand the legal limitation, I believe any professional contractor should follow manufacturer guidelines and building codes — especially when it affects long-term structural integrity. I’m now left to deal with the costly repairs myself. I would recommend others proceed with caution, ask detailed questions about code compliance, and ensure all critical flashing is installed and documented properly.

Annette and her crew have done work for us for years - stucco and interior and exterior painting. Annette also comes out and inspects the caulking around the windows and doors. They always do great work. They clean up at the end of each day, they are friendly and always do what they say they will do. I never call anyone else for stucco or painting work.

Great contractor: quick estimates, easy to work with

This experience went perfectly. They were friendly, courteous, excellent clean up work, great pricing and done in a very timely manner.

They always do an excellent work. They came when they said they were going to come. They were very courteous. We have confidence in allowing them to choose colors and it always comes out really good.

Being a building contractor myself I rarely recommend anyone. However from start to finish it was excellent working with Annette Martin. The quality of their work and attention to detail supersedes any experience that I have had with a contractor. The job only took 1.5 days. They were punctual & professional from estimate to job completion. Very highly recommended!