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Donald Kring (Arctic Air) is very trustworthy and professional. He did a lot of work for my that my builder left without doing. He was very fair showing me details and teaching me things that helped me to make smart choices. I believe I gave him a top notch rating at that time. So this time, when my unit went out--he even went the extra mile to find out what was under warranty and what was not---I have a complicated system---2 zone, but also an air heat pump with propane backup. So this led to a few trips because after the compressor was replaced, then some other deficiencies showed up----so Don had to make a few trips---you know--waiting on parts, etc., tracking down different components. Don also follows up to insure that everything is working properly. I really don't have time right now to look up old bills. Bottom line is---IF he can't get to the problem right now, I'll wait until he can get to it unless it is an emergency---and if it is---he'll work me in.
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