CRAIN HEATING & COOLING

When our old system finally quit working, Crain HVAC cam out quickly and had a new system installed the very next day. The installers were professional and made every effort to answer all my questions regarding my new thermostat and system. I would/will be recommending them to everyone I know.

Tim was so unprofessional that I wish I had went with a more reputable company. I tried to contact owner and received no response.

When my 30+ year old Trane heat pump system finally bit the dust during the coldest weather spell of the year, what I needed the most was prompt service. After interviewing 6 local businesses, Crain was the most impressive when it came to just getting their "foot in the door". Their customer service was what won me over - promptness, friendliness in returning my phone calls, promptness when it came to making the personal sales call. Knowledgeable and professional when it came to explaining to me my options. Plus, they beat their competitor's prices by a few hundred dollars while offering me much of the same choices. The entire system was installed within 3 days from making that first phonecall (that included the time it took for me to interview 5 other businesses!) I'm so happy with my new Trane unit and the service I received from this family-owned business.

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Danny Crain responded quickly to a request for a quote. He was very professional and very knowledgeable. His employees showed up promptly as scheduled and were done ahead of schedule. The cost to me as a consumer was considerably less than the 3 other quotes I received. The same company installed a family member's heating and a/c approximately 5 years ago and everything is still working well. I would definitely recommend this company.

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They had serviced my unit for about 3 years and they had put a new air conditioning and a heating unit. The air conditioning unit is ready for the summer. If anything's wrong, they can fix it or see what's wrong with it. Their price is just right and they've been really good, really nice people. They're over in Indiana and they have to come about 30 miles to service us so it's a lot of time, they would be late or they would cancel an appointment. I think that might be because of the distance. I think the quality of their work was fine. When they put the new unit in, they only sent 1 person out and it took him like 1 day long to either do a service or to do a replacement, I think they are short on staff. I would use their services again if I live closer to where they are.

They come out twice yearly for seasonal service. They are very good and are helpful and responsive. They put our new unit in about 7 years ago and have serviced it since then. They have done everything I asked them to do and I will use them again in the future.

My furnace blower motor broke on a Friday afternoon and the first company I called was not cooperative or helpful when it came to getting the heat back on during one of the coldest weekends of February. When they told me on Monday that they did not have the warranted part in stock and that it would cost me an additional $35 to overnight the part, I called Crain. Low temperatures were in the 12-15 degree range and I had to get the furnace fixed. The guy at Crain said that even though he did not have the exact Trane part (that was still under my warranty), he had another that could be substituted. Unlike his competitor, he was not going to charge me for the part that was not an exact match to the warranted part. The guy who fixed the furnace showed up when promised and informed me that it was an easy fix that the first company made very difficult. The only problem I had was price. Crain's hourly rate seemed excessively, excessively high. But I had to do something SOON because it was cold

Work seemed to be proceeding quickly, then the first issue came up, it seems that after pulling my furnace and AC unit that the heat pump had not arrived as they thought! They pulled my working units without having the replacement, very poor judgment. When I called and complained it took about 10 minutes to find out what was going on and that it would take nearly 5 days for the unit to arrive(it actually took a week), they did bring AC units but they were not needed, the main issue was it turned chilly and we had no heat, luckily it was not too cold at the time, but I was not happy about that as I have tow small children. The workers did good work with one exception, punched a small hole through the wall setting the thermostat, they said they would get someone to patch and paint after 9 months and 5 calls, it never happened. They tried to switch equipment on me and sell me up something that I did not want. I complained and received free servicing for check-ups for the next 2 years.

I FELT THAT THE SALESMAN THAT CAME TO MY HOUSE WAS EXTREMELY SLICK. I DON'T BELIEVE THAT HE CARED ABOUT SELLING ME THE BEST SYSTEM FOR THE HOUSE, HE WAS JUST TRYING TO MAKE HIS MONTHLY QUOTA. I FELT EXTREMELY TAKEN BY HIM. I FELT THAT HE GAVE A LOT OF FALSE INFORMATION. I'VE NEVER HAD BUYERS REMORSE WITH ANYTHING OTHER THAN WITH THIS SYSTEM. THE PEOPLE WHO PUT THE SYSTEM IN WERE FABULOUS. THEY WERE PUNCTUAL, THEY WORKED VERY HARD, I DIDN'T HAVE TO WORRY ABOUT HAVING THEM IN MY HOUSE.