Becht/Givens Service Experts
About us
If you need a job done right, you call in the experts. At Becht/Givens Service Experts, we’re committed to performing the highest quality HVAC. We even put it in writing. Our 100% Satisfaction Guarantee displays our commitment to upholding the highest level of heating and air conditioning services in the industry. We will take care of everything needed to ensure your home’s comfort. Whether your air conditioner or furnace breaks on the day you need it most or you’re on the lookout for indoor air quality and home comfort solutions that meet the highest EPA and ENERGY STAR® standards, you can trust our team. We’re experts in heating and air conditioning, and superior service is what we do best.
Business highlights
Emergency services offered
65 years of experience
Services we offer
Heating & air conditioning, attic insulation, indoor air quality, installation, plumbing & duct cleaning., precision tune-ups
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.542 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 5% | ||
| 10% | ||
| 7% | ||
| 0% |
Showing 1-25 of 42 reviews
Kim G.
Jul 2021
LG&E replaced my gas line. Had to have a contractor come out and re light the furnace, stove and water heater. They found a leak in the house. I called every 24 hour plumber I could find in Louisville. Then I tried Becht/Givens. I received a follow up call in under 30 minutes. Anthony Owen was very patient with me, while I was panicked. He explained pricing from the simplest problem, to replacing the whole thing. He came out, found it to be a very simple issue, fixed it, re lit the water heater. All of this ....in less than 2 hours. I will always use these guys from here on out. Didn't try to stick me with unnecessary crap. Very respectful. And ...oh yeah....less than 100 bucks. Thank you.
Response from Becht/Givens Service Experts
"We appreciate your business and are pleased to hear that our technician was able to provide you with the top notch service that you needed."
Steve Y.
Apr 2020
Mike came out and looked at my old HVAC system. I knew I needed a new unit. I have heard several positive comments about Becht-Givens so I asked for a higher quality Lennox System. I am very satisfied with the Price, installation and maintenance of my new Lennox system- I can really feel the difference- I also had them install UV light that kills virus and stops Mold. Healthy Air - Healthy Life. Ask about that.
Scott F.
Dec 2018
Mike was great. Extremely thorough and professional. Thanks, Mike!
Response from Becht/Givens Service Experts
"[Member Name Removed], we are thrilled to hear that Mike demonstrated top notch service!"
Landon N.
Nov 2017
I had my whole HVAC system replaced by professional technicians from Becht/Givens. The entire process was quick, and convenient. The representative for the company, Jeremy, was a pleasure to work with. He explained everything and got us a great deal. I would definitely recommend Jeremy and Becht/Givens to everyone.
Response from Becht/Givens Service Experts
"We appreciate your business and are pleased to hear that Jeremy and Becht were able to provide you with the top notch service that you needed!"
Tim C.
Jun 2017
Poorly. The serviceman tested the outside unit and informed my wife that a new outside unit would be needed at a cost of $4000 to $5000. We got a second opinion and the capacitor was replaced for $30. It is running beautifully now. We called and demanded a refund of the $99 fee they charged us. They came out again and told us the same thing and that no refund was due. This was despite the fact that the unit was running without any problems! No explanation was given for why they did not detect the $30 problem nor why the now working air conditioner needed to be replaced. I think the answer is obvious.
Response from Becht/Givens Service Experts
"We apologize for your negative experience and would like to look into your situation. Please reach out to us at CustomerService(at)ServiceExperts.com with your phone number so we can have someone follow up with you."
EVE H.
May 2017
.
Response from Becht/Givens Service Experts
"Thank you for choosing us for your HVAC services!"
ROBERT A.
Jan 2017
I have used them since 2004. I subscribed to their program where you can pay a monthly fee that includes two check ups a year, one in the Spring and one in the Fall. It also includes discounts on parts and free labor.
Response from Becht/Givens Service Experts
"We have truly appreciated your business over the years and thank you for being a PLUS customer!"
JOE G.
Jan 2017
The technicians are always very professional, polite, knowledgeable and usually arrive when promised. On the few occasions they have been delayed, I have been kept informed of the status. Workmanship has always been excellent.
Response from Becht/Givens Service Experts
"We appreciate your business and thank you for being a PLUS customer!"
BERTHA T.
Dec 2016
.
Response from Becht/Givens Service Experts
"Thank you for this great rating!"
BERTHA T.
Dec 2016
They're under new management and I don't know a lot about the new company. They still have the same office-force. As far as I can see, they do okay. They came out and did what they said they were going to. They seem to be alright, but they got rid of all the old people that used to work for them. I think they should do what they should do. It looks like they do it thoroughly. I called and talked to somebody, of course the gal at the desk knows me since she's been calling me for so many years. I changed my contract a little bit, but I could not get it typed out in a letter. I called and asked for that, but couldn't get it. I couldn't understand the way that it was written and I called and she said that it was all on the sheet that they fill out and give me. I thought I understood what she said, and thought about it later that I didn't know what in the heck she's talking about. I called the office again and did not get her. I told them that I would like to have it written out, typed out, that I have so many more cleanings of the furnace and so many more cleaning of the air conditioning, and I had something added on the furnace and it changed the contract. I wanted to know exactly what I can pick up and read and she just wrote it out on one of their billings. I couldn't read it, I couldn't understand it. We went over it and now that I go back over it, I don't understand it. So, I don't really know what's going on. I didn't pursue it because if I asked where my letter was, she would just say that it was on the bill. I didn't follow up and I don't know exactly what message was relayed to her. If they're going to be a little early they'll call you. If they're going to be a little bit late, they'll call you. I just want to know where I stand with them and have it clarified.
Response from Becht/Givens Service Experts
"We apologize for the confusion and would like to better explain our PLUS maintenance agreement. Please email us at CustomerService(at)ServiceExperts.com with your phone number and we will have someone follow up with you. We appreciate your business and look forward to speaking with you."
Ann J.
Jun 2016
unknown
Response from Becht/Givens Service Experts
"Thank you for choosing us for your heating and cooling needs!"
Beverly M.
Mar 2016
unknown
Response from Becht/Givens Service Experts
"Thank you for taking the time to write this review. We truly appreciate your business and look forward to continue working with you!"
ROBERT A.
Feb 2016
great
Response from Becht/Givens Service Experts
"Thank you for taking the time to write this great review. We appreciate your business and look forward to continue working with you!"
Cheryl W.
Jan 2016
Eric H. was prompt and courteous. He fixed the immediate issue we were having and gave us accurate information on the state of our furnace.
Response from Becht/Givens Service Experts
"Thank you for this wonderful review and your kind words. We are thrilled that you are happy with the work that Eric provided and we look forward to continue working with you."
Robert D.
Jan 2016
unknown
Response from Becht/Givens Service Experts
"Thank you for taking the time to write this great review. We appreciate your business and look forward to continue working with you!"
JOE G.
Jun 2015
unknown
Response from Becht/Givens Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Betch/Givens Service Experts and we appreciate your business!"
Sunny N.
May 2015
The provider replaced my air-condition and furnace.
Worked with Jeremy Nanney during the system designing. Great guy to work with. Not a typical sales person. Very helpful. Would definitely love to work with him.
1. Jeremy was prompt and provided all options available for replacing my air condition and furnace.
2. Performed a detailed heating and cooling calculation (Manual J calculation)
The installers Jeff and Tim Sprigler were awesome. They were punctual, courteous, and did a great job.
I would definitely use them in the future.
Worked with Jeremy Nanney during the system designing. Great guy to work with. Not a typical sales person. Very helpful. Would definitely love to work with him.
1. Jeremy was prompt and provided all options available for replacing my air condition and furnace.
2. Performed a detailed heating and cooling calculation (Manual J calculation)
The installers Jeff and Tim Sprigler were awesome. They were punctual, courteous, and did a great job.
I would definitely use them in the future.
Response from Becht/Givens Service Experts
"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."
Ann J.
Apr 2015
unknown
Response from Becht/Givens Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Robert D.
Apr 2015
unknown
Response from Becht/Givens Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
Rosemarie H.
Feb 2015
I called because my furnace quit working. They came late afternoon and stayed until 7:30 that night trying to get it working. It was very cold outside. They could not get it fixed. Their residential sales consultant, Mike Hayden, came by my house Fri. evening to bring me 2 space heaters. We discussed options since my furnace had to be replaced. I feel he was very fair with me on the price. The furnace was installed 3 days later on a Monday -- even though there was a snow storm which made it hard for them to get to my house. Jeff and Tim were wonderful installers... professional, steady workers and pleasant. i still can't believe they drove thru a snow storm to be sure I had heat. Great, caring company with great people and fair pricing!!!
Response from Becht/Givens Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
MICHELLE R.
Feb 2015
I was satisfied with them. It was so new that they didn't know how to work on it. They finally got the thermometers working. I am satisfied with it now. I'd use them again. It cost $99 just to have them come out and look at it. My power bill has gone up and it's supposedly energy efficient.
Response from Becht/Givens Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
John C.
Nov 2013
I have a 5 year prepaid service agreement with Becht/Givens Service Experts which provides inspections and cleanings of the furnace and central air. Each are performed once a year. I had the furnace done in August 2013. I turned it on for the first time on October 20, 2013 and it failed to work. A tech came out the next day and troubleshot the problem as a bad circuit board. He charged me $84 for the service call. I argued that I shouldn't pay because the furnace was given a clean bill of health in August and hadn't been used. The circuit board didn't fix the problem and it turned out to be a bad gas valve which cost an additional $456.00 for parts and labor. My position is that I should not have been charged a service call because it was linked to an improper inspection and test of the system in August and should have been considered a "call back". Furthermore, fees for service calls and associated diagnostics should be waived as long as the homeowner has them perform the repair.
Response from Becht/Givens Service Experts
"We appreciate your feedback [name] and are here 24/7 to help, and your written 100% Satisfaction Guarantee is there to provide for your complete satisfaction. Please visit http://www.ServiceExpertsCares.com to provide us the details of your service and we will be happy to promptly correct the issue. Or call us now at 866-EXPERTS (866-397-3787)."
Brad S.
Jul 2013
beneath the furnace to catch the water is the drain got plugged. They charged me $199 just to blow out the plugged drain pipe. They have also refused to pay for the damage caused by the improperly installed collection pan. This company sold and installed the system for me a few years earlier. They admit that the original installer chose not to properly install a new pan and for his convince left the old one in place. The old one was far to small to work properly. The company has put in a shut-off valve to prevent future problems but refuse to compensate me for the damages caused by their negligence.
Response from Becht/Givens Service Experts
"We appreciate your feedback [removed member name] and are here 24/7 to help, and your written 100% Satisfaction Guarantee is there to provide for your complete satisfaction. Please visit [removed hyperlink] to provide us the details of your service and we will be happy to address the issue. Or call us now at 866-EXPERTS (866-397-3787)."
John F.
Oct 2012
I have had nothing but good, professional service in the past from Service Experts. The techs were all friendly and knowledgeable, and very willing to share info about what they were doing, helpful tips on furnace and AC maintenance, and on selecting a new furnace. This past summer I had repairs done on my AC unit at my former home, one on a Saturday and another the following day, and the service was punctual and friendly.
This most recent call, however, resulted in my furnace being shut down (condemned) due to holes in the heat exchanger. The tech showed me the damage on his scope (tho I really couldn't detect anything) and then, when he turned on the furnace for the final check, showed me the orange-yellow flames right at the front of the furnace area. He turned off the electricity and gas service and said he had done his job. I could only agree, and I was to leave town soon and couldn't get another opinion right away.
Today I had a couple of A-rated Angie's List companies come and take a look. The first man said that the furnace is OK, certainly for this heating season, and promptly turned it back on. The second, who came 90 minutes later, agreed that the furnace looks fine and said to go ahead and use it until I can arrange a replacement. Both men were here to check out the HVAC and give estimates to replace the systems, but neither charged anything. A man from Service Experts came out on the day following the furnace's shut-down, prepared an estimate, then said that I could save $1500 if I agreed to replace the furnace thru him thanks to a limited-time offer (end of October) from his parent company and Costco. That was the only pressure I felt from him; he had been professional throughout his visit and exam.
I was very disappointed in the result from Service Experts, but I guess I was disappointed specifically in the judgement of the two techs who condemned my furnace. I will not do business with them again, however, because my trust in the company is gone. My overall experience with them has been great, as noted earlier, but this last incident has ended the relationship.
This most recent call, however, resulted in my furnace being shut down (condemned) due to holes in the heat exchanger. The tech showed me the damage on his scope (tho I really couldn't detect anything) and then, when he turned on the furnace for the final check, showed me the orange-yellow flames right at the front of the furnace area. He turned off the electricity and gas service and said he had done his job. I could only agree, and I was to leave town soon and couldn't get another opinion right away.
Today I had a couple of A-rated Angie's List companies come and take a look. The first man said that the furnace is OK, certainly for this heating season, and promptly turned it back on. The second, who came 90 minutes later, agreed that the furnace looks fine and said to go ahead and use it until I can arrange a replacement. Both men were here to check out the HVAC and give estimates to replace the systems, but neither charged anything. A man from Service Experts came out on the day following the furnace's shut-down, prepared an estimate, then said that I could save $1500 if I agreed to replace the furnace thru him thanks to a limited-time offer (end of October) from his parent company and Costco. That was the only pressure I felt from him; he had been professional throughout his visit and exam.
I was very disappointed in the result from Service Experts, but I guess I was disappointed specifically in the judgement of the two techs who condemned my furnace. I will not do business with them again, however, because my trust in the company is gone. My overall experience with them has been great, as noted earlier, but this last incident has ended the relationship.
Emily A.
Jun 2012
My old A/C compressor was humming LOUDLY. The tech came out the day I called and fixed it. He also said the fix was so simple that it could really be considered a maintenance visit. So for about the same amount of money I got another maintenance visit for my central heating system in the fall. Both techs were very professional, and pleasant.
Licensing
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FAQ
Becht/Givens Service Experts is currently rated 4.5 overall out of 5.
Becht/Givens Service Experts accepts the following forms of payment: CreditCard
Yes, Becht/Givens Service Experts offers free project estimates.
No, Becht/Givens Service Experts does not offer eco-friendly accreditations.
No, Becht/Givens Service Experts does not offer a senior discount.
Yes, Becht/Givens Service Experts offers emergency services.
No, Becht/Givens Service Experts does not offer warranties.