YOUR CHIMNEY SWEEP INC

The service was prompt. They did a wonderful job. I would definitely use them again.

He came out and performed a dryer vent inspection, also sweeped the chimney. He was professional and on time. Pictures were given before and after the work was performed.  He was very helpful and informative also gave advise for the future. Something that stood out was that he did not try to upsell us on any services just gave suggestions and helpful tips going forward.  Highly recommend to anyone.

Ask for Joe.  Joe is professional and courteous.  He knows his business and is efficient.  Instead of selling me a new fireplace screen, he sprayed on some oil, and my old screen works fine now.  He made several recommendations which I will have done in the near future. He was honest about what really should be done and what could be done but isn't urgent or necessary. His assistant was also professional and courteous. If ever I need fireplace/chimney maintenance again, I will without a doubt call Your Chimney Sweep.

I use the fireplace heavily during the winter and want to ensure that everything is safe.  Joe was very professional.  Family room rug was covered with canvas.  Fireplace chimney was cleaned with a heavy duty vacuum.  Entire chimney was inspected and a report provided.  Doors and screens to fireplace were reinstalled.  Everything was cleaned up.  I found out that not only does Joe provide this service but he trains others to do this job.

Called ahead to say he was on the way.  Arrived on time, set up quickly, performed the service very timely.  Went on the roof to check out the top of the chimney.  Took a picture to show me when he reported his findings.
Joe was very good, but did not wear his top hat!!!

We have used this company for the past 5 years and have ALWAYS received very professional and friendly service.  They are always prompt and advise us if they will be a little late.

unknown

Fireplace cleaning/chimney sweep done on first visit.  Superb clean service.  We asked for a chimney cap - and were very happy with the custom cap which was installed a week later.  We were given advice on safe usage of our ventless gas log insert which we purchased elsewhere.  Will definitely use service again.

The entire chain of events was well done.  Setting the date, follow-up that they would be on time, was on time, very professional in manner, kept the house clean from his work, checked the chimney cap, and answered our questions.  A first class company and a first class person who performed the work.

They were very time efficient. They honored the Angie's List discount. They were prompt and cleaned everything up while they were here. The covered the entire area in my home so as to not to create a mess. They communicated well and were upfront on the pricing. I was very satisfied with their work and they even sent me a thank you note for using their service.

When I originally called a few days before Thanksgiving the woman that took the call, I can't remember her name, was very pleasant and helpful.  She quickly got my information and gave me quotes for the chimney sweep and the estimated price for the cap with the damper.  She explained why they do the damper cap and don't actually install dampers because of the difference in size of chimneys, etc.  She was very thorough and friendly and scheduled a time that was accommodating for me.
On the day of the service the technician (and later I found out he is the owner of the business) showed up to perform the service, and had a bad attitude from the time I opened the door and acted as if he had already lost his patience.  He had his son with him and spoke to him very rudely and barked orders at him while I was working in another room of my home, telling him if he couldn't bring him what he asked for and needed he was going to stop letting him help. The son seemed embarassed and it made me uncomfortable for him.  The technician then spoke to me sarcastically when I asked if he would want to quote the other chimney we were having issues with. I said I didn't know what the other chimney was used for and he asked me to show it to him. I asked if he meant going outside and he said sarcastically, "well, I've already been outside," then he pointed out that our microwave vented to the chimney and basically acted as if I was a the biggest moron he had ever met.  I spoke back to him in the same manner and rushed him out of the house as soon as he completed the job.  Needless to say, I didn't ask for the quote on our other projects and called to register my complaint with the owner - whom the woman that answered very politely said she would have call me. She just didn't say it was the same person who came to our house that day - which kind of defeats the purpose.  If the owner is going to be this rude to homeowners then there isn't much point in trying to help them fix their issues.
The reason company doesn't completely fail is because of the lady who booked the appointment.  If the technician would've been anywhere near as professional and courteous the company would've received a higher grade in our book and our repeat business.

We asked them out to do an inspection and cleaning. Upon inspection, however, they discovered a separated flue pipe. They spent almost an entire hour trying to figure out if it could be easily replaced or repaired. Unfortunately, we learned the entire fireplace system will need to be replaced. They don't make replacement pipes for our particular fireplace anymore because the manufacturer went out of business a long time ago. They did not perform the cleaning since they told us under no circumstances should we use the fireplace because it is a fire hazard due to the separated pipe. They only charged us for the inspection instead of the full inspection/cleaning combo charge. They answered all of the questions I had in regard to the installation of a new system. I felt they did a very thorough inspection and I would trust them with the replacement job if we decide to go that route.

unknown

They are very punctual, very neat and clean, and a joy to have in our house.  Joe is very knowledgable and you can tell he cares about your house and everything that he does!  I recommend them to anyone who has a fireplace!

Problems with my dryer were longstanding. Previous providers never really addressed the problem and, it is now clear, did a minimal, superficial job on clean-outs. I am certain I bought a new dryer unnecessarily a couple of years ago...and the installer added a piece to the venting that only made the original problem worse. (Origin of this issue was due to poor decisions of a contractor during a house addition several years ago.) Joe had to figure out and travel through two crawl spaces, each with its own entry point. He could tell that the clean-out was not going all the way through. So to make this potentially longer story shorter: he diagnosed the issue fully, quickly and clearly and had everything with him to reroute the venting system and build it as the contractor SHOULD have done years ago. Dryer is now better than it was when new and the exterior vent is gorgeous. The price included a mason who came by a couple of days later and bricked around the new exterior vent. The woman who originally scheduled my visit (who is great) called to let me know when the mason would be coming, even though I would not need to be home. Much appreciated for security reasons as well as just the courtesy call. The company is just on top of everything. Joe's work with the venting through the crawlspace is also beautifully done. Seriously, you can tell the difference by just looking at his work compared to prior work. Joe is not just a smart, honest diagnostician; he is a superb craftsman. This was a complicated situation, and it is now over and done with. Future clean-outs will be simple. When I asked Joe how often I should now have the vent cleaned, guess what he said? It depends. He proceeded to explain the variables and gave me a system to track and know when it would be time to have the dryer vent cleaned. Your Chimney Sweep is one of the finest providers I have ever experienced. I can think of only one other that has provided such excellent service from the first phone to the end of service. I'm still amazed at how this was handled in a singled visit...though a long one, and I heard him call to let his people know that he would not make it to his next calls on the planned schedule. He was here for quite awhile and worked hard the whole time. Given the work he did and the fact that he is the only person, over many years, who has even been able to diagnose, let alone fix this problem, the charge was very fair. This is a story of excellence. And, of course, I asked him questions about my fireplace/chimney maintenance, and he gave me the straight scoop on that is well. This is the highest level of service possible. Great experience! Great people!

He is very thorough and he cares about what he is doing. He is also punctual and I really like him!

Arrived on time. Explained what he was going to do. Made every effort to keep area clean. Layed out drop clothes. Provided professional recommendations. Answered questions. Courteous and responsive. I would definitely recommend this company.

Would definently use this company again

It went well, as we noted above. He noted that within a year or so, we would need to have our firebrick re-set with new mortar.

Punctual, performed work per estimate, We're pleased with service and resulte.
Second time we have used this company... previous time 6 years ago. Would recommend highly.

I thought I might have some rain coming in through the flashing or bricks of my chimney.  Joe arrived when scheduled and inspected it.  He took photos of areas where water was possibly seeping in.  Recommended that sealant be applied around the flashing and waterproofing of bricks.  He told me the chimney was in decent shape and did not need rebuilding at this time.  He said he would call back later in the day to arrange a time to make repairs.  Two hours later he called and said he would do the work right then since he had an opening.  He was done in less than an hour.  I've not had any water appear since.  Very polite and professional and didn't try to sell me something I didn't need.

very good.

Joe has been taking care of our fireplace for several years. He's always on time, puts down protective covers and always cleans up afterwards. I think what I like most is he will tell you about any problems or potential problems without using "scare tactics" to pressure you into additional services. He tells you the problem and explains your options. I wouldn't build the first fire of the season without Joe checking things out first.

Ron was on time and performed his work most professionally while at our home.  He answered questions and gave us tips on how to best operate, and care for, both of those devices.  He left our house as clean as it was before he started, mostly thru the use of drop cloths and care.  Most impressed with both the company and its technician.

They did a fabolous job. It was very thorough, they were clean and on time.