About us
At Window Nation, we know replacement windows. We’re third-generation window replacement experts who have been lucky to provide homeowners replacement windows, siding, and doors for over fifteen years. We opened our first showroom in Maryland in 2006, quickly growing to serve homeowners in cities across the country – and we’re not stopping there. We’re grateful for every homeowner who has trusted us to upgrade their most important asset: their home. We’ve learned a lot about home improvement over the years, but the most important thing we learned isn’t about window replacement. We learned the home improvement industry isn’t about offering the best windows, siding and doors; it’s about the relationships we build with our customers.
Business highlights
19 years of experience
Services we offer
Window Installation, Window Replacement
Services we don't offer
Window Treatment/Tinting, Window Repair
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
Reviews
4.454 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 7% | ||
| 6% | ||
| 4% | ||
| 7% |
Filter reviews by service
Showing 26-50 of 54 reviews
Ellie T.
Oct 2020
Door Service
I wanted to give an update on my review. We received a visit from Lynne to check out how the installation went. Lynne was awesome and listened to our concerns. After speaking with her on the customer service issues we had I received a call from Bernadette manager of customer relations. She was sincerely concerned and apologetic with our concerns and has corrected the situation. She was a pleasure to speak with and we will use them again in the future.
Response from Window Nation Indianapolis
"Thank you for taking the time to provide an update, and we're elated that Lynn and Bernadette were able to effectively address and resolve your concerns. We would welcome the opportunity to work with you again in the future."
Sheila H.
Sep 2020
Window Service
They did a great job and cleaned up their messes. Improves the look of the house. Still need more windows replaced. A little at a time
Response from Window Nation Indianapolis
"Great! We look forward to the please of serving you again for all of your window needs. Welcome to the Window Nation family!"
Miranda C.
Sep 2020
Window Service
Things went well... they were in and out and even picked up their mess. My biggest complaint would be that they didn't wear masks. We are in the middle of a pandemic and they didn't put on a mask one single time. I was home, along with my 4 children, and this bothered me greatly.
Response from Window Nation Indianapolis
"We do apologize for your experience. Our greatest concern is the well being of our customers as well as employees. If you would give us a call at (866) 217-8488 we would like to follow up with you."
Barb W.
Sep 2020
Window Service, Door Service
I would never recommend Windows Nation coming to your home unless you are the type who likes a high pressure sales pitch. Purchasing windows is a big decision. Despite telling the salesman that my husband and I needed to discuss the next steps (considering we have several windows needing replacement), the salesman was adamant that we sign on the dotted line before he left, even telling us that if he left, there would only be a 1% chance on return that we would utilize his services. At one point he tried handing me a pen, and said repeatedly, “What else do I need to do to convince you?” He spent three hours in our home. It was way overboard. The visual he brought out with the UV light, although initially appreciated, began feeling like a science project. To make matters worse, when he asked what my husband and I do for a living and we explained that we are school administrators, he went on a tangent about how upset he was with his son’s school via COVID 19 and also suggested that teachers’ salaries be cut in half as he suggested they are only doing half the workload currently. Wow! Talk about a lack of situational awareness. Back to the windows. The first estimate came back at $92,000, which in the end turned out to be $29,000. When I asked him about seeing an itemized list, he said he couldn’t provide one but maybe someone from the office could, which we have yet to receive two weeks later. This was a complete waste of three hours. I wouldn’t recommend this company to anyone.
Response from Window Nation Indianapolis
"We do apologize that this has been you experience with us. If you would like to continue the process but would like to speak to someone regarding pricing please give us a call at (410) 766-8488 and we would love to assist you further."
Marcia K.
Aug 2020
Window Service
It was excellent! We definitely will recommend this company to everyone! Thank you Michael!
Response from Window Nation Indianapolis
"Excellent! We are thrilled you had such a wonderful experience and to hear that you will be recommending us. Welcome to the Window Nation family."
Debbie C.
Aug 2020
Door Service
I wish I'd never heard of Window Nation. Bad customer service, lack of communication, put you on a back burner and treat you like an aggravation. Delay after delay, no screen on one window, a locking sliding patio screen that doesn't lock, missing screw caps and trim issues. I marked "N/A" for Price because we made the mistake of not having multiple estimates. We were basing the estimate on our old house where we had five separate estimates done, Window Nation came right in the middle. We still should have done our due diligence though. I imagine we would have if not for the Pandemic. I marked "C" for professionalism too, because the installers were all nice and respectful but we've been treated like dirt by customer service. The estimate was done May 19th, the windows were measured in late May but I never heard anything from the company after the measurements. I had to call myself and start complaining. It turns out Window Nation just sat on our order. I think it took them a month to finally place the order. We tried to cancel the contract before the windows were even ordered, but the only answer we could get was "You signed a contract!". I wish we would have just let them sue us. We were angry before the windows were installed, so I would think that would be the time that the company would be willing to just let you cancel. Meanwhile, they promised to keep in touch and give weekly updates, but didn't. We waited forever for the installation. When they finally got installed in July, we found out one of the windows was missing. Of course, they didn't bother to warn us we were missing a window. We had to wait another 10 days for that because we are so low on the priority list. The missing window finally came but the screen was missing. We were told the same week it arrived damaged and they would put a rush on the order. Finally we were told it would be installed on August 24th but found out on August 21st it wasn't on the truck. Who knows, we may get it by January 2021. If that isn't enough aggravation we are missing a screw cap, and have discovered bulges in some of the trim under windows. I wonder how long that will take! We discovered a missing screen latch striker! What good does a locking screen that won't lock do a person? We are out of patience. I told them not to even bother to set an appointment and just drop the stuff off so we can install ourselves because they would just cancel the appointment anyway. Again, I wish I'd never heard of this company. I hate to think of what we will go through with warranty issues. I imagine they will come up with some sort of excuse that it isn't a warranty issue.
Response from Window Nation Indianapolis
"We apologize that this was your experience, and have worked with you diligently to rectify your concerns."
Kay T.
Aug 2020
Window Service
Our installers took notice of the rotting wood under the window sills and wall below the window location and pointed it out to us. We had to involve our HOA and that required constant coordination. However, some installers might have said "that is not my problem, I am here to install windows" but ours did not as they were looking out for our interests! I cannot say how much we appreciate their conscientiousness! they were amazing!
Response from Window Nation Indianapolis
"Amazing!!! We are ecstatic to hear that your installers were so conscientious and dedicated. Welcome to the Window Nation family."
Charles T.
Aug 2020
Window Service
The windows are nice, We didn't order the most expensive. The installers did a good job. Very poor communication between management, customer service, installers, & us! An important part either wasn't ordered or wasn't sent. The salesman who came to give the quote was late. The installers showed 2 hours late. It took almost 3 months to get our windows. They didn't keep us updated on progress unless we called or emailed first. I wouldn't recommend Window Nation.
Response from Window Nation Indianapolis
"Thank you for providing feedback; we're ecstatic to hear that you love your new windows, and the installers provided excellent service. We apologize for the lack of communication and any frustration it caused."
Amanda W.
Aug 2020
Window Service
A smooth process overall. I received notifications by email and phone related to the estimate, delivery, and installation. The installation was well performed. The installers arrived on time (at the beginning of the time window), cleaned up as they went, and were very professional. They spent as little time in the home as necessary and wore masks while indoors.
Response from Window Nation Indianapolis
"Window Nation Wonderful! We're over the moon that you had an amazing experience from start to finish, and we appreciate the feedback. Welcome to the Window Nation family."
Margaret T.
Aug 2020
Door Service
Great, men were friendly and courteous, kept everything picked up. Also my neighbor across the street were so impressed they bought windows also.
Response from Window Nation Indianapolis
"Great! We're ecstatic to hear that the installers were so courteous and respectful of your property, and that you love your new windows! Welcome to the Window Nation family."
TERRY D.
Jul 2020
Window Service
SALESMAN SOLD US ON TOTAL REPLACEMENT WINDOWS WE GOT INSERTS BAY WINDOW WAS WRONG DEGREE LOST WINDOW GLASS SPACE ALL IN ALL WOULDN'T HIRE WINDOW NATION AGAIN OR RECOMMEND
Response from Window Nation Indianapolis
"We understand how frustrating it can be when your expectations aren't met. We apologize that this was your experience."
LaShawn D.
Jul 2020
Window Service
everything went great. they arrived on time, they were extremely understanding as far as furniture not being moved from windows prior to their arrival (we have small rooms and it would be impossible). they were extremely quick in their work, they did not leave a mess and the windows are beautiful
Response from Window Nation Indianapolis
"Great! Your beautiful new windows are also going to save you on your energy bills, giving you one more reason to love them. We are thrilled to hear that you had such a wonderful install team who were so helpful and efficient. Welcome to the Window Nation family."
Lori T.
Jul 2020
Window Service
Very well. I can’t say enough about the installers. They were professional, took extreme care in the home. They were clean & neat with the whole process. They arrived almost 2 hrs late due to a terrible crash that closed the highway, but called & kept me informed at all times. The new windows are great. I’m very pleased & would recommend Window Nation from Indy. Best service I’ve had on any type of job in my current home in Bloomington.
Response from Window Nation Indianapolis
"Thank you very much for the detailed feedback. Knowing that our installers acted so professionally even before arriving at your home makes us proud of the dedicated installers on our team. We know you will continue to love your new windows, as well as love being part of the Window Nation family."
Sharon M.
Jul 2020
Window Service
Window nation was AWESOME.
Response from Window Nation Indianapolis
"Thanks for the feedback, it sure makes us feel awesome. Welcome to the Window Nation family."
Jeff S.
Jul 2020
Window Service
Great! The installers were prompt and professional. They were very understanding and friendly with our crazy dogs!
Response from Window Nation Indianapolis
"We love dogs almost as much as we love windows. We're so happy that the installers provided you with great experience, and we are thrilled to have you in the Window Nation family."
Vicky H.
Jun 2020
Window Service
Great work and I love the windows. I was so happy with the windows and service that I am having the rest of the windows installed this year.
Response from Window Nation Indianapolis
"Excellent! We are so happy to hear that your experience exceeded your expectations, that you love your new windows, and that we will have the opportunity to work with you again in the coming year. Thank you for the feedback, and welcome to the Window Nation family."
Jerry C.
Jun 2020
Window Service, Door Service
Great...Great group of guys installing
Response from Window Nation Indianapolis
"Great! We're elated that you had such a pleasant installation. Thank you for choosing Window Nation and for taking the time to provide feedback."
James H.
Jun 2020
Window Service
I was pleased on how the whole process went. The salesman was professional and knowledgeable. The installers were great. The only thing that was misleading was the salesman said the windows were better then all the other vinyl windows, was that theirs had only one lock on them because they had better internal hardware that then others that had two locks on them. When they came to install them, the ones they had had the two locks on them? I questioned the installers and they said it is the size of the windows that determine the number if locks on them. They did a great job installing them and cleaning up. They did all 12 in one day.
Response from Window Nation Indianapolis
"We are pleased to hear your experience was a positive one from start to finish. We apologize for any confusion about the number of locks; the installer was correct -- the number of locks is determined by the size of the window. Regardless of the window size and number of corresponding locks, all of our windows are top quality with superior internal hardware. We will follow up with the sales managers so they can make sure their teams are providing accurate information to our customers. Thank you for being part of the Window Nation family."
Nathan K.
Jun 2020
Window Service
Couldn't have asked for an easier process. From start to finish, everyone we worked with was incredibly professional. The installation was very fast and efficient. Would definitely recommend to anyone looking for windows to be replaced.
Response from Window Nation Indianapolis
"We truly appreciate the recommendation and the feedback, We are thrilled to hear you had such a wonderful and professional experience with us. Welcome to the Window Nation family."
Lacy M.
Jun 2020
Window Service
Very happy with the windows and installation process! In fact, we called back and spoke with Alisa C to replace the remaining windows on our house and garage!
Response from Window Nation Indianapolis
"Awesome! Thank you for your feedback! We are glad to hear that you had a great experience with our install team and Alisia! Thank you for your feedback! Welcome to the Window Nation Family!"
Pat S.
May 2020
Window Service
Went Great, Installation, clean up and removal of old windows
Response from Window Nation Indianapolis
"Perfect! Thank you for your feedback! Welcome to the Window Nation Family!"
Kristi C.
May 2020
Window Service
Arrived on time, performed the install and cleaned up nicely.
Response from Window Nation Indianapolis
"Awesome! Thank you for your feedback!"
Eric S.
Apr 2020
Window Service, Door Service
Very well. They finished in one day.
Response from Window Nation Indianapolis
"Awesome! Thank you for your feedback! We do our best to be as efficient as possible!"
Ryan S.
Mar 2020
Window Service
I actually heard about Window Nation on the radio.I called and scheduled an in home consultation. Jamie was the salesman, great guy but honestly I could have done without the 2 hour sales pitch. Anyhow he gave me a price which was pretty high and after realizing I would be hard pressed to get him out the door without agreeing to a contract, I did. I must warn to due your due diligence and read ALL the fine print in the contracts you sign. I quickly cancelled the first contract I agreed to and after a few days of negotiating through email we agreed on a fair price for both us. I was willing to pay a bit more just to get the job done quickly and also done right. I believe it took about 5 weeks from the day I had Jamie in my home to the day of installation. The installers were on time, very polite, efficient, and the windows look great. All together might have took them 7 hours tops.
Response from Window Nation Indianapolis
"Wonderful! We are happy to hear we could earn your business! Thank your for your feedback! Welcome to the Window Nation Family!"
ELAINE H.
Feb 2020
Window Service
Smooth ! Steve and Luke came in, did their job efficiently ( and neatly ),were extremely courteous. They wasted no time and were finished exactly when they said they would and now we have nice new windows !
Response from Window Nation Indianapolis
"Nice! We're so happy to hear that thanks to Steve and Luke's incredible workmanship that your install went smoothly. Welcome to the Window Nation family."
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Window Nation Indianapolis is currently rated 4.4 overall out of 5.
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Sunday: 12:00 AM - 12:00 AM
Window Nation Indianapolis accepts the following forms of payment: Financing Available, Check
Yes, Window Nation Indianapolis offers free project estimates.
Yes, Window Nation Indianapolis offers eco-friendly accreditations.
No, Window Nation Indianapolis does not offer a senior discount.
No, Window Nation Indianapolis does not offer emergency services.
Yes, Window Nation Indianapolis offers warranties.
Window Nation Indianapolis offers the following services: Window Installation, Window Replacement
Window Treatment/Tinting, Window Repair