About us
At Window Nation, we know replacement windows. We’re third-generation window replacement experts who have been lucky to provide homeowners replacement windows, siding, and doors for over fifteen years. We opened our first showroom in Maryland in 2006, quickly growing to serve homeowners in cities across the country – and we’re not stopping there. We’re grateful for every homeowner who has trusted us to upgrade their most important asset: their home. We’ve learned a lot about home improvement over the years, but the most important thing we learned isn’t about window replacement. We learned the home improvement industry isn’t about offering the best windows, siding and doors; it’s about the relationships we build with our customers.
Business highlights
19 years of experience
Services we offer
Window Installation, Window Replacement
Services we don't offer
Window Treatment/Tinting, Window Repair
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
Reviews
4.454 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 7% | ||
| 6% | ||
| 4% | ||
| 7% |
Filter reviews by service
Showing 1-25 of 54 reviews
Cindy D.
Apr 2024
Window Service
We were told we were getting insulated windows (Addison Plus) but got Addison Lite which is a lower grade of windows. Being a consumer we don't know the names of these windows & the windows we got are more drafty than what they took out. We've had service out several times & said everything is good just not insulated. When we contacted sales Lisa sent us a nasty response saying this is what you got & I will not be responding to any other emails or phone calls. I've called Corporate several times & no help, they just keep sending service out.
Response from Window Nation Indianapolis
"You were initially quoted the Addison Lite, but we upgraded you to the Addison, not the Addison Plus. We've sent you the quote and the work order so you can see that you got the Addison for the price of the Addison Lite and that you signed off on this. We regret if there was any confusion regarding this. Regarding your open services, we are actively working to address all the concerns you have brought to our attention and will continue to work diligently until they are resolved."
Melanie W.
Jun 2023
Window Service
Today is March 8. My windows were installed January 5-6, 2022. The installers broke one of the windows. Fine, accidents happen. They installed the broken one anyway (only one of the double panes was broken), strapped it with blue tape, and assured me that it would be replaced ASAP. A week or so later, WindowNation called me and we scheduled the new install on February 23. On February 21, I got a voicemail from Jessica saying that they had to cancel the install because of an issue with the service tech and that "somebody will reach out to reschedule". Again, not thrilled, but things happen. What finally lost my respect is that no one from WindowNation has contacted me since that voicemail. I have called customer service twice and each time, they told me they left a message with the local (Indianapolis) service coordinator and assured me that I would be called back. No one has contacted me. Finally I called I have had an ugly, blue-taped broken window for two months now and my neighbors have been asking about it. I tell them the honest truth- that WindowNation installed it on January 6, cancelled the appointment to fix it, and aren't returning my calls. I don't know what recourse I have left. I shouldn't have paid them until they replaced the broken window!
Response from Window Nation Indianapolis
"We are saddened to hear that your experience did not meet your expectations. We will use this as an opportunity to grow, as well as better our teams and practices. According to your account, this was completed, but if there is anything we can do to help you further, please give us a call at 866-217-9582."
Jutta H.
Dec 2021
Window Service
The crew started at about 9am and left by 4pm, all 13 windows installed and the job finished.
Response from Window Nation Indianapolis
"We love to hear that you are so happy with your new windows and with your experience. Thank you for the feedback, and welcome to the Window Nation family!"
Sherrie W.
Nov 2021
Window Service, Framing Service
It went very well. Excellent crew!!!! Thank you!!! And Happy Holidays.
Response from Window Nation Indianapolis
"Superb! We’re over the moon to hear that your experience was Window Nation Wonderful from start to finish. We appreciate your feedback and are happy to welcome you to the Window Nation family!"
Rebecca
Nov 2021
Window Service
Job was a month early which is good. Could have had a better install but others came out to fix minor issues.
Response from Window Nation Indianapolis
"We appreciate you taking the time to give us your honest feedback. We're happy to hear that overall you were satisfied with your experience, if you ever have questions or concerns please don't hesitate to reach out to us. Have a great day!"
Matthew S.
Nov 2021
Window Service, Framing Service
Everything went well. The installers were a month earlier than previously estimated, answered all my question, and were friendly.
Response from Window Nation Indianapolis
"Hi there, thank you for taking the time to leave a review for us at Window Nation Indianapolis. We're happy we could exceed your expectations!"
Terry W.
Oct 2021
Window Service
Went great and windows are looking brand new again
Response from Window Nation Indianapolis
"Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!"
LEANNE M.
Sep 2021
Window Service, Door Service
Started badly because installers showed up, claimed I wasn't at home (I was), and left. So had to book installation for a week later. Installation went well, and the product is excellent - which is the most important thing. But as for any after-sales service, forget it. They didn't tell me that had ordered full-window screens, so I contacted them to order some half-window replacement screens, and it has been near-impossible to get a response. The "project manager" (Bernadette) is never in and never responds to messages, and you can only reach the local "sales manager" (Steve) via an 866 phone number in Maryland. (You leave him a message, he maybe calls you back.) I need to order more windows, and have told them so, but have also told them it is dependent on them fixing the screen problem. Do they want any business? Or are they happy just to take your money for the first installation and then forget you? Looks like the latter.
Response from Window Nation Indianapolis
"We are happy to hear you are satisfied with the workmanship and the product quality however, we apologize if your experience did not meet your expectations. If there is anything we can do to further assist, please reach out to us at 866-217-9582."
Rachel D.
Sep 2021
Window Service, Door Service
Adrian and Enrique were friendly and very courteous. They wore shoe covers in the home and were great about cleaning up with a vacuum after they were done with the inside part of the install. Adrian walked around the entire house with me at the end to make sure I was happy with the final product. We found that the patio door was not latching easily so he took care to correct the door and was patient as I learned to correctly close the new door as it was much tighter than my old door due to great quality. I would have them both back again! Dominick was a great salesman. He explained all of the features and quality of the windows. He checked in to make sure I didn't have any other questions while the order was being placed. I received emails to update on the status when the custom windows were being made. Great customer service!
Response from Window Nation Indianapolis
"Hi, thank you for your kind review; we are happy to pass along your comments to Adrian and Enrique, and the entire team here at Window Nation Indianapolis! It's experiences like yours that really keep us motivated! Welcome to the Window Nation family."
Jenni G.
Jul 2021
Door Service
Wow! Best service and install I have ever experienced. Windows Nation and Hamaad are top notch and and goes above and beyond for their customers. You can see from my pics, I had a big project of two double doors with frame in the middle. WN made a custom size door and it was exactly what I wanted. The quality of this door is second to noon. I can without a doubt recommend Window Nation.
Response from Window Nation Indianapolis
"Thank you for your kind review; we are happy to pass along your comments to Hamaad and the team here at Window Nation Indianapolis. It's experiences like yours that really keep us motivated! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have an amazing day!"
Cara D.
Jul 2021
Window Service
Install went seamless and all concerns were communicated along the way. Clean up was also appreciated around the house after install. Appreciative to our salesmen, Dominick, who came and all the information that was received about the timing of install and the time line of when things would be completed. Lakeita F. was also prompt in following up with our warranty information and to our satisfaction with the services that were provided.
Response from Window Nation Indianapolis
"[Member Name Removed], thank you for your kind review; we are happy to pass along your comments to Dominick and Lakeita. It's experiences like yours that really keep us motivated!"
Susan B.
Jun 2021
Window Service
Great! All done in one day. Professional and punctual. Great job!
Response from Window Nation Indianapolis
"Fantastic! Thanks for the feedback on your professional and puctual install experience. We are thrilled to have you in the Window Nation family!"
Sean W.
Jun 2021
Window Service
quick install ... they didn't leave a mess.. very professional and they did a great job
Response from Window Nation Indianapolis
"Great! Thanks for the feedback on your experience, [Member Name Removed]. Have a wonderful day!"
Travis J.
May 2021
Window Service, Door Service
Everyone was friendly and the project turned out well. The installers took their time to make sure everything looked great and cleaned up after themselves ... overall a good job
Response from Window Nation Indianapolis
"Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Welcome to the Window Nation family!"
Kenneth P.
May 2021
Window Service
Excellent service from sales through to installation. Jeryl our sales guy was fantastic to work with and was very responsive as well as pleasant through the whole process. Ruben wand his partner did a great job installing the windows and they turned out perfect!!
Response from Window Nation Indianapolis
"Excellent indeed! We are elated that from sales to install your experience was Window Nation wonderful. It was our pleasure to assist with your project, and we will be sure to thank Jeryl and Ruben for their exceptional service."
Brenda C.
Apr 2021
Window Service, Door Service
We were told by the salesman, Christian, that they could match the color of our existing windows. They do not, they are lighter and the door is almost white. They sent someone out to look at the color and we were told they would fade to match over time. they are already lighter and can't fade darker. I spoke to Christian and he was no help. I sent an email to Kirk Brown and did not get a response. I also sent an email to Harley Magden but did not hear back from him either. I did receive a gift card from Window Nation for Window Nation but I won't be using that. Overall we are really dissatisfied with the customer service and would not hire them again.
Response from Window Nation Indianapolis
"Hello [Member Name Removed], we are saddened to hear your experience with us has been less than the 5-star service we strive to provide. According to our records, Bernadette has been n regular contact with you and is actively working on correcting the issues you've brought to our attention. We appreciate your patience in the interim while we work on this, if you have any further questions or concerns please don't hesitate to call us at 866-217-9582."
Alex G.
Mar 2021
Window Service
Good. Windows look good. Interior caulking is good. Exterior caulking is messy and has holes in it.
Response from Window Nation Indianapolis
"Thank you for taking the time to provide feedback. We are thrilled to hear that your overall experience was great! Our Service and Warranty team are working to address your concerns regarding the exterior caulking and will be in touch to help you navigate the next steps."
Meredith J.
Mar 2021
Window Service
It went great! They look amazing!
Response from Window Nation Indianapolis
"Window Nation wonderful! We're so happy to hear you're thrilled with your new Window Nation replacement windows, please don't hesitate to reach out to us at 866-217-9582 if you have any questions or concerns!"
Dennis A.
Mar 2021
Window Service
The install was fine. I am not please with the windows them selves. While the quality seems ok. The actual glass part of the window is considerably smaller that smaller than my old windows. I lost 6" of glass height on some and 4" of glass on others. Fist the new windows Frames are huge and second even though there were multiple measurements the new windows started off being way smaller with big gaps at the top, bottom and sides. I also had a bad screen at install and Window Nation refuses to replace it. Sending me to the screen manufacturer instead even though the screen was bad at install.
Response from Window Nation Indianapolis
"Hi there, we regret to hear that you are displeased with your recent experience with us. Unfortunately, any screens damaged at install need to be reported within 5 days or it has to go through your warranty with the manufacturer, however, your screens are warrantied for life and can be directly shipped to your home. We apologize if the windows didn't meet your expectations but we always provide top quality products and stand behind those products. If you have any further questions or concerns please reach back out to us at 866-217-9582 to discuss this further."
Kristen W.
Mar 2021
Window Service
Excellent service. On time. Efficient. Phil was great!
Response from Window Nation Indianapolis
"Excellent! We're thrilled to hear that Phil provided you with great service. Thank you for taking the time to provide feedback, and welcome to the Window Nation family."
Lucille H.
Jan 2021
Window Service
Windows are great. Install was great. We bought a second time. The problem we had was their first flex screens (from another company) that came with their windows have a lifetime warranty and 1 of the screens had holes. It took me from Sept. 2020 to 1/22/21 to get my replacement. I even changed my second set of windiws to their regular screens due to being ignored by the flex screen company and no help from Windows Nation (until “Christopher”). So I now have two different types of screens. Stick with their original screens no matter how great an idea the flex screens appear as their warranty is only good if they honor it. I was told by many from Windows Nation that they will take care of it but it never came and Windows Nation just would not help. It wasn’t until I contacted my “salesman, Christopher”, that I finally got my screen in 9 days! If you deal with this company (who does in fact make great windows) make sure it is “Christopher” you ask for! Otherwise no matter how good the windiws are the customer service, “other than Christopher”, stinks. I still would not have my screen without him! Thank you “Christopher”. “You are the best!” Even though the flex screens were made by a different company, he got the job done!!!!
Response from Window Nation Indianapolis
"We apologize for the lack of customer service you experienced in regards to your Flexscreens. It was wonderful to hear however that your sales rep was on your side from start to finish, and advocated for you when needed. Thank you for providing feedback on your overall experience so we are able to improve for the future, and thank you for continuing to be a part of the Window Nation family."
Joyce Y.
Jan 2021
Window Service
Everything went smoothly. The installers were very professional and cleaned up promptly after every window installed. One of the outer window trim had some visible scratches that I didn't care for, so I asked for that one particular piece to be replaced. At first, the installer was reluctant but proceeded to do so as asked. We are very satisfied with the new windows!
Response from Window Nation Indianapolis
"Super! Thank you for providing feedback on your amazing install experience. We know you will love your windows for years to come, and we're honored to have you in the Window Nation family."
Linda A.
Dec 2020
Window Service
The crew was punctual, efficient and polite.
Response from Window Nation Indianapolis
"We appreciate your positive review about your recent experience with us!"
Denise L.
Nov 2020
Window Service
Great experience. From start to finish, Window Nation sales agent, customer service, and installers were courteous and professional, The windows are very high quality and worth every penny spent. Highly recommend Window Nation to anyone needing new windows or doors for their home or business.
Betsy S.
Oct 2020
Window Service
The installation team was professional and courteous.
Response from Window Nation Indianapolis
"Superb! We're ecstatic that your installation team was professional and courteous, and we appreciate your feedback. Welcome to the Window Nation family."
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Window Nation Indianapolis is currently rated 4.4 overall out of 5.
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Sunday: 12:00 AM - 12:00 AM
Window Nation Indianapolis accepts the following forms of payment: Financing Available, Check
Yes, Window Nation Indianapolis offers free project estimates.
Yes, Window Nation Indianapolis offers eco-friendly accreditations.
No, Window Nation Indianapolis does not offer a senior discount.
No, Window Nation Indianapolis does not offer emergency services.
Yes, Window Nation Indianapolis offers warranties.
Window Nation Indianapolis offers the following services: Window Installation, Window Replacement
Window Treatment/Tinting, Window Repair