Wheaton World Wide Moving

STAY AWAY if you value your time and belongings. HORRIBLE EXPERIENCE! There are much better moving companies out there. Believe all the bad reviews about Wheaton. BEWARE -> They will NOT pay insurance claims if you buy their insurance. Don't hire Wheaton if you are moving. They have been giving my family the run around, and failing to pay out insurance on $18,000+ worth of damages/lost items since last October, 2024 (8 months now) moving from CA to CO. They tried to blame everything on their local partner who has been fantastic to work with. There is photographic evidence everything was ok when it was loaded. Their driver also tried to charge me for additional/unused/unnecessary services on the day of delivery. They/I have all the documentation proving everything.

I hired WM Meyers Movers out of Itasca, IL, in 2020 to move my Chicago area home into storage for 2 years while my Charlotte area home was being built. I put my trust in the company that touted themselves as “official movers of the Chicago Bears”. At the time, they were not affiliated with Wheaton or if so, it was not communicated to me. Had I known I would have gone with another company as I give good credence to reviews. Move in date was February 15th of this year. Many damaged items were immediately evident and in the subsequent days of unpacking more and more was discovered. Frustrating yes, but at that point I wasn’t too alarmed. Having made several long distance moves, I understand these things happen and why I opted for the best zero deducible insurance coverage offered. After thoroughly documenting everything with photos, receipts and descriptions, I submitted a claim for 16 items totaling $3,200. The claims adjuster upon learning that I had the damaged items repaired and discarded the broken ones immediately called out a excerpt from their terms of service policy stating that “they have the right to inspect and repair damaged articles”. A clause they used to absolve themselves of fair payment despite the indisputable visual evidence. Upon going back & forth with the adjuster, the contradictory feedback made it clear to me they had no intention of accepting responsibility citing “we didn’t have the opportunity to inspect”. Here are just 2 of the many aforementioned contradictions: • 3 of the denied items claimed were observed and noted by the crew chief of the delivery team which to me checks the inspection box. • They did cover 3 items for $665 based solely on photo documentation with no inspection requested. Yet inspection was their sole basis for denying the majority of the claim. With moving and storage, I spent over 40K with this company. They used a buried gray area policy with arbitrary application to save $2,300 from their bottom line. And if this all sounds like just one disgruntled customer going on a rant, check out the 100+ 1 star google reviews and 2 star Yelp rating. That should speak volumes about the integrity of Wheaton Worldwide. Do your due diligence to find a reputable moving company that will treat your belongings with the care they deserve and you with respect.

It takes a whole lot to right for me to write a negative review. This review is 15 months in the making and is only written because I have exhausted all other avenues. Long story made short, after having our belongings stored with Wheaton for 7 months on a move from NJ to SC, many boxes/items lost their stickers which made tracking impossible. In addition, a dryer was damaged in handling causing the heating element to fail. I advised Wheaton of the missing items, they claim their search turned up nothing. So they never really investigated, lost the items, were stolen (there were collectibles missing, not very expensive but personally important) or delivered to the wrong customer who kept them for themselves. Items handled by a company like Wheaton don’t disappear. I issued a claim detailing the items, the value as well as a receipt for the dryer repair based on their insurance claim policy. Wheaton refused to honor the insurance including the dryer since there was no 'physical' damage.. I also issued a complaint with the US Department of Transportation, it has gone nowhere. Their ability to properly manage and store your belongings is inexcusable, and their insurance is worthless. Buyer beware.

Moved us from MA to TN. Extremely professional, with hard workers who were prompt, efficient and trustworthy. Few broken pieces of glassware were the only issues, and that was more due to poor packing than any sort of rough handling on their part. Would use again .House

Prompt, efficient, courteous, and everything got moved without an issue.

Everything went as expected. I had a couple of items damaged and they paid for them without question.

My belongings arrived within the time frame I expected. A couple of items were damaged. I filed a claim and received a check for reimbursement. All went very well.

Smooth move, on time pickup and delivery, great driver.

The guys packing us were great. Very careful and friendly. What I didn't like was they were a little lack in communication on how long it would take to get us moved from our old to new house. We weren't prepared for it.

There was minimal breakage, no problem really. I just suggest being more upfront with how long the whole process will take. We ended up having to find a place to stay while we waited. 

I hope I don't have to but I would use them again.

I've used Wheaton three times for cross country moves. Their service is excellent.

Excellent. The estimate turned out to be very accurate. The packing team and driver were on time. Careful packing by team lead by Mina. Driver, Jaime, was excellent. No damage of any consequence.

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We contacted 3 moving companies for our move from the Denver-metro area to San Diego County.  We especially liked the style of John Golden, the Wheaton estimator who came to our house.  We also liked that Wheaton offered a “guaranteed no more than” estimate.  On the day of the move, the driver would weigh the truck before and after loading our belongings; if the load came in less than estimated, we would pay that lower price.  Other companies appeared to rely more heavily on the inventory filled out by the estimator, with no pre- and post-weighing involved.  Since we hoped to get rid of more of our stuff before moving day, we would have had to keep track of what we were eliminating from the inventory and communicate that to the estimator for an adjusted estimate.

We had packed up all of our belongings ourselves.  Tony, the mover, and his crew arrived on time, worked efficiently and conscientiously, and finished in about 5 hours (as accurately estimated by Tony after he had surveyed the house).  Our load was clearly separated in the van from the other loads by sheets of plywood.  Tony gave us his card with his cell phone, in case we needed to contact him en route. 

Wheaton called several days before our arrival with the exact amount to be charged to us (a few hundred dollars lower than the estimate).  Tony traveled with our load, stopping at 2 places on the way to off-load and 1 place to pick up another load; he predicted he would meet us at the new house 7 days later.  He called the day before, right on schedule despite having had to drive through snow and unload several days in the rain.  He and his local crew arrived at the new house bright and early the next day and finished unloading in about 3 hours.  The furniture arrived unscathed and all of the boxes were in good shape.  We couldn’t have asked for a better experience.

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