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Van Rooy Restoration

About us

When your home has suffered a loss, you need to be confident that it will be restored to the highest standards and that you’ll be treated well throughout the process. That’s a longstanding tradition at Van Rooy Restoration. For more than two decades, our family-owned restoration company has treated our clients like family members. We understand how stressful damage can be, so we focus on listening to your concerns and helping you through every step of the process. We’ll serve as your advocate with the insurance company, making sure that you’re treated fairly and that the repair work protects your investment in your home or business. We are licensed, bonded and insured, with the knowledge and resources to handle any situation. Our restoration professionals deliver a level of service that’s rare in our industry, and they take pride in making sure our clients are 100 percent satisfied with the work they perform.

Business highlights

Emergency services offered
37 years of experience

Services we offer

24 Hour Emergency Response Fire & Smoke Restoration Water Extraction & Drying Hail & Wind Repair General Contracting & Construction

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.412 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
0%
2
8%
1
8%
Showing 1-12 of 12 reviews
Linda P.
Sep 2014
5.0
Yes, I recommend this pro
$8,600
The Contractors Van Rooy sent out to make repairs were very professional, polite and everything was cleaned up at the end of the day.  Excellent!!!!

D P.
Aug 2014
5.0
Yes, I recommend this pro
Very professional and overall pleased from estimate to completion. They communicate well and kept me informed of progress.

MARTY R.
Jun 2014
5.0
Yes, I recommend this pro
$21,000
Great job. All workers were on time,courteous, well trained. All were there to keep me happy.

Hannah B.
Apr 2014
2.0
$8,000
Incorrect flooring was put down the first time, a pipe was not replaced properly leading to further water damage. A poor job completed when the correct floor was finally put down.

DINA N.
Nov 2013
5.0
Yes, I recommend this pro
$39,000
They were very great from beginning to end. Very professional
Response from Van Rooy Restoration
"Each step of the project & process is equally important. We greatly value this feedback that we provided excellent service from start to finish. Thank you so much for the opportunity!"

Thomas O.
Aug 2013
5.0
Yes, I recommend this pro
$8,000
I called Van Rooy, they responded that day. Worked with my insurance company performed the job in 1 day totally satisfied.
Response from Van Rooy Restoration
"Thanks [member name removed]. We always appreciate how customers acknowledge our hard work. We give it 100% on each project."

Barbara G.
Aug 2013
1.0
$23,000
Jason Robertson was my original contact & if I had questions or concerns I would call him. Each time he became more and more berating, rude, & totally unprofessional. He tried to bill me for things twice. I have copies of those invoices. He told me my house was filthy & he called me a liar. There was no communication between the workers. I had a "foreman" Chris who had another foreman, Justin. Chris never came by unless I asked him to. I was never more humiliated or insulted in my life and would never call them again or recommend them. They are the worst & besides that they are very expensive. I don't want any answer from them - I just want others to know & beware.
Response from Van Rooy Restoration
"We are very sorry to hear this [member name removed]. Any feedback from our customers is taken very serious. Our team has taken time to discuss your project and how the overall experience could have been improved. Our company goals are to provide top quality craftsmanship coupled with superior communication to our customers. Although we don’t agree with certain comments about this project, however, we do feel there was an obvious lack of communication between us. We take responsibility on our end and will strive to provide the best level of service to future customers."

Valera W.
Aug 2013
5.0
Yes, I recommend this pro
$17,000
Very prompt response to my phone call.  Got estimate in couple of days.  They talked with our insurance company and together agreed on fair price.  Came a week later because of hail damage back up in area.  Got the job done in timely fashion.  Extremely thorough with clean-up.  No nails found in yard or flower beds afterward. Very nice job.
Response from Van Rooy Restoration
"Thanks for submitting your review (member name removed). When roofing, we know how important the clean-up process is. We want to make sure there are no signs of leftover material, and that definitely includes nails. So happy to hear about your satisfaction."

Patricia G.
Jun 2013
5.0
Yes, I recommend this pro
$11,000
We called Van Rooy, Chad and Chris came out and assessed and then returned with the claims adjuster to protect our intrestes.
Response from Van Rooy Restoration
"You were a joy to work with (removed member name). Our mission is to make the process smooth and comforting. We're very pleased you were impressed with our communication and craftmanship. Thanks again for choosing Van Rooy Restoration as your contractor."

Charles B.
May 2013
5.0
Yes, I recommend this pro
$18,300
Received company recommendation from insurance company. Estimate provided. Insurance company approved. Work timely completed.
Response from Van Rooy Restoration
"Thanks [member name removed]. Our job is to be the advocate when dealing with insurance property claims. Simplifying the insurance process for the client is vital. Glad to hear you were pleased with everything we did."

CLARA F.
Jan 2013
5.0
Yes, I recommend this pro
$17,000
Van Rooy Restoration representatives were very professional and provided valuable assistance in dealing with the insurance company. The work crews were respectful of the house and yard. They applied themselves to their assigned tasks in a timely manner and the work was completed as promised. I was consulted with all decision points.
Response from Van Rooy Restoration
"Being both professional with the client and following through with high quality craftmanship is what it's all about! Thanks for your kind words [member name removed]. Receiving positive feedback from you and others means the world to us."

Richard B.
Dec 2012
5.0
Yes, I recommend this pro
$2,000
Very efficient & professional would use again.
Response from Van Rooy Restoration
"Thanks for your comments [member name removed]. Knowing you were pleased and would use us again is a great accomplishment. Our team truly values your feedback."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Van Rooy Restoration is currently rated 4.4 overall out of 5.

Van Rooy Restoration accepts the following forms of payment: CreditCard

Yes, Van Rooy Restoration offers free project estimates.

No, Van Rooy Restoration does not offer eco-friendly accreditations.

No, Van Rooy Restoration does not offer a senior discount.

Yes, Van Rooy Restoration offers emergency services.

No, Van Rooy Restoration does not offer warranties.