Universal Roofing LLC

UNIVERSAL CREW COMPLETED THE JOB IN ONE DAY WORKING UNTIL DARK TO FINISH. THIS IS A 2 STORY HOUSE WITH SEVERAL DIFFERENT ROOF LINES AND PITCHES. THE ROOF LOOKS GREAT. RANDY BROUGHT THE CREW BACK TO ADDRESS SOME ISSUES WE HAD AND HE HAD THEM RE-WORK SOME FLASHING THAT HE WASN'T HAPPY WITH. THE ISSUES WE BROUGHT UP WERE COMPLETELY AND SATISFACTORILY ADDRESSED. I WOULD USE THEM AGAIN IN A HEARTBEAT. RANDY IS PASSIONATE ABOUT THE CUSTOMER BEING SATISFIED AND THE QUALITY OF THEIR WORK IS REFLECTIVE OF THAT PASSION. I HIGHLY RECOMMEND UNIVERSAL FOR ANY ROOFING NEED.

ARRIVED ON TIME, REMOVED OLD ROOF AND INSTALLED NEW ROOF IN ONE DAY. GREAT JOB OF CLEAN UP. ASKED US TO CHECK JOB BEFORE LEAVING.

THEY DID A GOOD JOB. CLEANED UP EVERYTHING WHEN THEY LEFT. GAVE US A DISCOUNT OF $50.00 OFF FOR ANGIE'S LIST.

UNIVERSAL WAS VERY ACCOMMODATING. I DON'T THINK I HAVE SEEN A HARDER WORKING GROUP OF GUYS IN MY LIFE. THEY ENCOUNTERED MANY ISSUES FROM POOR WORKMANSHIP 24 YEARS AGO. THEY WENT THE EXTRA MILE TO MAKE SURE EVERY DETAIL WAS PERFECT. AFTER THE TEAR OFF, WE DISCOVERED THAT THE ROOF NEEDED NEW DECKING. IN NO TIME MY ROOF WAS REDECKED. THEY TESTED EACH RAFTER TO MAKE SURE IT WAS IN GREAT CONDITION AND FIXED SOME ISSUES THAT THEY WEREN'T CONTRACTED TO FIX. THEY ADDED VENTS AND CORRECTED VENTING ISSUES TO INSURE A TROUBLE FREE ROOF FOR YEARS TO COME. THEIR CRAFTMANSHIP WAS SUPERIOR. CLEAN UP WAS FANTASTIC. IT WAS AMAZING TO WATCH THIS PROCESS. ONE CREW MEMBER SAID ''WE DO EACH JOB LIKE WE ARE REROOFING OUR MOTHER'S HOUSE'' UNIVERSAL ROCKS!

JOB 1: FIRST TIME THEY ARRIVED, THE ROOF WAS TOO ICY TO INSPECT. RETURNED ON THEIR OWN - I DID NOT CALL - TO DO ESTIMATE A WEEK LATER. JOB 2: HIRED THEM TO DO ONE AREA OF ROOF, BETWEEN HIRING & THEM BEING ABLE TO START JOB, WE FOUND A 2ND LEAK. THEY FIXED THAT AREA AT THE SAME TIME FOR A VERY REASONABLE FEE.

GARY, THE SALES REP., SPENT A LOT OF TIME WITH ME EXPLAINING WHAT NEEDED TO BE DONE AND MY CHOICES. THE PRICE WAS VERY REASONABLE CONSIDERING THE WORK THAT WAS NEEDED. THE WORK CREW WAS HARDWORKING AND FRIENDLY (NO LOUD MUSIC OR SMOKING). A SUPERVISOR STOPPED BY MANY TIMES DURING THE TWO DAYS TO INSPECT THE WORK AND TO KEEP ME UP TO DATE ON THE PROGRESS AS WELL AS ANSWER MY QUESTIONS. ANYTIME I HAD A CONCERN, IT WAS RESPONDED TO QUICKLY. CLEANUP WAS IMPECCABLE. THEIR GOAL WAS TO MAKE ME A HAPPY CUSTOMER, AND THEY DID. I AM VERY IMPRESSED!

THEY WERE EXCELLENT IN EVERY CATEGORY!! I WAS VERY HAPPY WITH THEM AND GIVE THEM THE HIGHEST RATING.

VERY PROMPT TO MY REQUEST FOR A ESTIMATE, AND PROMPT IN WORK PERFORMED. CLEANED UP SOME OF THE DEBRIS AND HAULED AWAY. VERY PLEASED WITH THE WORK.

THEY DID GOOD WORK. VERY RESPONSIVE AND VERY POLITE, AND CLEAN UP AFTER THEMSELVES. THEY SOLVED THE PROBLEM THAT NO ONE ELSE COULD FIX.

INITIALLY, I WAS UPSET THAT THEY DIDN'T NOTIFY ME WHAT DAY THEY WOULD PERFORM THE WORK. I CAME HOME AND FOUND FURNITURE ON MY BACK PORCH SPLATTERED WITH A BLACK TARRY SUBSTANCE FROM THE WORK. THEY WERE VERY PROMPT IN RESPONDING TO MY CONCERNS. THEY CAME AND CLEANED UP THE MESS, AND FIXED UP THE TRIM ON THE JOB TO MY SATISFACTION. I NEED TO WAIT UNTIL A HEAVY RAIN TO ENSURE EVERYTHING WENT AS PLANNED. I WAS PLEASED WITH THE FOLLOW-UP.

THEY DID A TOP JOB, AND WERE VERY NEAT, AND EXHIBIT GREAT WORKMANSHIP.

RANDY, GARY, WAYNE WERE VERY GOOD AND PROFESSIONAL. THEY DID A GREAT JOB.

THIS WAS AN AMAZING JOB. THEY STARTED AS I LEFT FOR WORK; TORE OFF SHINGLES FROM 2 PREVIOUS ROOFS AND THEN RE-ROOFED THE ENTIRE HOUSE (APPOX. 4400 SQ FT OF MATERIAL). THEY WERE COMPLETELY FINISHED BY 8 PM. THE AREA WAS SPOTLESS AND THERE WAS NO CLUE THEY HAD EVEN PUT ON A ROOF, OTHER THAN IT LOOKED FABULOUS. NEIGHBORS HAVE STOPPED AND MADE WONDERFUL COMMENTS. THIS IS ONE TERRIFIC COMPANY. NICELY DONE, RANDY AND CREW, THANK YOU!

THEY HAD THE BEST PRICE AND WAS VERY HONEST. HE ADVISED ME THAT WE DIDN'T NEED TO RE ROOF. WHEN WE ARE GOING TO GO WITH A ROOFER, HE IS THE # 1 PICK.

I LEFT TWO MESSAGES TO GO OVER THEIR BID BECAUSE I HAD A FEW QUESTIONS, BUT THEY NEVER RETURNED MY CALLS. I WAS LEANING TOWARDS HIRING THEM, BUT I HAVE DECIDED TO GO WITH ANOTHER COMPANY SINCE THEY DIDN'T CALL ME BACK.

WOULD NOT RECOMMEND THEM. WHY ON EARTH DID THEY TREAT ME LIKE THIS?

THEY ARE VERY RESPONSIVE AND REASONABLE. HE USES GOOD JUDGMENT IN DIAGNOSING THE PROBLEM AND NOT RUN UP THE COST OF THE REPAIR.

RANDY YEARY AND WAYNE WERE EXTREMELY PLEASANT AND PROFESSIONAL. THEY USED TWO CREWS AND HAD THE ENTIRE JOB DONE AND CLEANED UP IN ONLY ONE DAY. THE CREW WAS PROFESSIONAL AND KNEW WHAT THEY WERE DOING. THE ROOF HAS VERY GOOD QUALITY BLACK SANDALWOOD SHINGLES WITH FOUR VENTS AND LOOKS VERY NICE. THE AREA AROUND THE ROOF LINE HAS A METAL COVER AND SHOULD PREVENT ANY LEAKS FOR A LONG TIME TO COME. I WOULD STRONGLY RECOMMEND RANDY AND HIS CREW FOR ANY ROOFING JOB. JOB WELL DONE.

THIS COMPANY ADVERTISES 24 HOUR REPAIR SERVICE, BUT DIDN'T OFFER IT. I CALLED ON A FRIDAY, AND THEY COULD ONLY SCHEDULE SOMEONE TO 'LOOK' AT IT ON TUESDAY. I DIDN'T NEED A QUOTE, I NEEDED SOME SHINGLES REPLACED AND I ALREADY HAD A PACKAGE.

VERY PLEASED. ON TIME, EVEN EARLY, GOOD PRICE, VERY GOOD QUALITY OF WORK, AND NICE CLEAN UP. I WOULD RECOMMEND THEM TO MY BEST FRIENDS!

I CALLED THIS FIRM TO SCHEDULE AN APPOINTMENT FOR A REPAIR ESTIMATE. ONE WAS SCHEDULED FOR WEDNESDAY, JANUARY 12, AT 9:30 AM. I WASTED AN ENTIRE MORNING WAITING FOR AN ESTIMATOR WHO NEVER SHOWED. I LEFT A MESSAGE WITH THIS FIRM AT 10:30 AM THAT SAME DAY TO INQUIRE ABOUT WHY AN ESTIMATOR NEVER SHOWED, BUT THE FIRM NEVER RETURNED MY PHONE CALL. I CONTACTED THE FIRM ON FRIDAY, JANUARY 21 TO INFORM OF MY DISAPPOINTMENT IN THEIR SERVICE AND LACK OF INITIATIVE IN RETURNING MY CALL. ALL I RECEIVED IN RETURN WAS EXCUSES AND, SADLY, ONE WAS EVEN A LIE.

NO ONE EVER RESPONDED. I CONTACTED ANOTHER ROOFER WHO CAME OUT RIGHT AWAY. I ONLY TALKED TO THE PHONE RECEPTIONIST, AND NEVER HAD CONTACT FROM ANYONE ELSE IN THIS COMPANY.

ANOTHER COMPANY CAME OUT AND FIXED A LOOSE SHINGLE AT NO CHARGE!

THEY WERE EXCELLENT TO WORK WITH AND WOULD RECOMMEND THEM TO ANYONE NEEDING A ROOF REPAIR.

VERY GOOD EXPERIENCE. THEIR RATE WAS VERY COMPETITIVE... ESPECIALLY, SINCE SOMEONE ELSE HAD QUOTED THEM TWICE THAT MUCH FOR THE JOB. VERY NICE JOB AND GOOD CLEAN-UP. THEY DELIVERED THEIR MATERIALS FOR THE ROOF ON MONDAY, AND STARTED THE JOB ON TUESDAY. THE JOB WAS COMPLETED BY 6:00 PM TUESDAY. GREAT GUYS! VERY NICE AND HARD-WORKING. WE ARE VERY PLEASED WITH THEM!