Universal Roofing LLC

Delayed by weather, but always kept us informed - very responsive. Followed up on all voicemails. Were flexible with our extra requests. Hand nailed entire roof. Completed work very rapidly once started. Very pleased with quality.

THEY WERE VERY POLITE AND VERY NEAT.

THEY GAVE AN ESTIMATE FOR WORK TO BE DONE. THE WORK WAS DONE WHEN WE WERE OUT OF TOWN. WHEN WE RETURNED WE FOUND A LEAK WHICH THEY FIXED WITHOUT MORE MONEY. THE OWNER PROVED TO BE A HONORABLE AND HONEST MAN.

Came to give estimate and then because there was not an urgent need to have it done right away said they would keep in touch, which they did. Came as scheduled, and performed work in a two hour time. Also cleaned out gutters on the front of the house, while up on the roof. Very efficient, professional, and thorough with their work. Kept me informed about what they were doing. Would definitely use them again.

I AM OVERALL PLEASED WITH THIS COMPANY'S PERFORMANCE, BUT EXTREMELY DISAPPOINTED IN THEIR COMMUNICATIONS. WHILE I RECEIVED A VIST AND QUOTE VERY PROMPTLY, I PHONED APPROXIMATELY 2 WEEKS AFTER RETURNING THE QUOTE TO CHECK ON STATUS. AFTER THIS POINT, I WAS TWICE TOLD THE WORK WOULD BE COMPLETED NO LATER THAN A CERTAIN DATE AND TWICE HAD TO CALL AFTER THE DATE TO FIND OUT WHY THE WORK HAD NOT YET BEEN DONE. THE FIRST TIME I WAS INFORMED THERE HAD BEEN A DEATH IN THE FAMILY WHICH PREVENTED THE WORK FROM BEING DONE AND THE SECOND TIME I WAS INFORMED THEIR LEAD ROOFER HAD INJURED HIS FOOT AND FURTHER DELAYED THEIR JOBS. I UNDERSTAND THAT UNEXPECTED THINGS HAPPEN, AND I AM NOT AT ALL UPSET ABOUT THIS. BUT FOR A COMPANY OF THIS COMPANY'S EXCELLENT REPUTATION TO HANDLE COMMUNICATIONS (OR NOT HANDLE) IN SUCH AN UNPROFESSIONAL MANNER WAS VERY FRUSTRATING.

EXCELLENT SERVICE. ON TIME. GOOD FOLLOW-UP.

WE HAD HAD SOME SCHEDULING DIFFICULTIES WITH THIS COMPANY; TO APOLOGIZE FOR THE INCONVENIENCE, RANDY FROM UNIVERSAL REFUSED TO LET US PAY ANYTHING FOR THE REPAIRS, NOT EVEN FOR MATERIALS! WE'D DEFINITELY HIRE THEM AGAIN, THOUGH RANDY ASSURES US THAT (BARRING MORE TORNADOES) WE PROBABLY WILL HAVE NO ROOFING PROBLEMS FOR THE NEXT 20 YEARS.

They just threw off old roofing onto the ground which got nails all in the grass. They went around with a magnet, but didn't get it all. The crew left soda cans and orange peels, etc. lying on the ground. When I interviewed them before they signed a contract, they said they were using their own crew. I believe this was a sub-contractor, but I can't prove it.

WE ALMOST WENT WITH ANOTHER COMPANY, BUT RANDY CONVINCED ME BECAUSE THERE ARE LOTS OF WALLS ALONG THE ROOF SO WE THINK THE TECHNIQUE THEY USE TO PUT FLASHINGS ALONG THE WALL WILL PREVENT POTENTIAL WATER DAMAGES IN THE FUTURE. THEIR PRICE IS VERY REASONABLE AS WELL. THE JOB WAS FINISHED ON TIME BEFORE THE STORM. ONCE THE JOB WAS DONE, THEY INSPECTED THE ROOF AND FOUND A FEW SPOTS WITH DAMAGED GUTTERS. RANDY OFFERED TO REPLACE THESE GUTTERS AND PAIN THE NEW BORDERS TO MATCH REST OF THE HOUSE. WE ARE REALLY HAPPY WITH THE RESULTS!

OVERALL EXPERIENCE WAS GREAT! WE HAD A CHALLENGING ROOF JOB BECAUSE OUR ROOF HAD NO VENTILATION WHATSOEVER. FORMER OWNERS HAD OVERINSULATED AND THE ATTIC AREA WAS IN ACCESSIBLE. RANDY CREATIVELY SOLVED THE PROBLEM AND ADDED SOFFIT VENTS AND A RIDGE VENT. HE ALSO ADDED COPPER FLASHING AND HIS TEAM DID A BEAUTIFUL JOB. ONLY ISSUE I HAD WAS WITH COMMUNICATION WITH THE OFFICE STAFF. WEATHER/GUTTER EQUIPMENT PROBLEMS PUSHED THE START OF BOTH THE ROOFING AND THE GUTTERING JOB BACK AND I DID NOT GET A CALL FROM THE OFFICE TO INFORM ME OF THE CHANGE. NOT A HUGE DEAL, BUT IF I HAD TAKEN OFF WORK TO MEET WITH THE CONTRACTORS, I REALLY WOULD HAVE BEEN UNHAPPY. RANDY AND HIS TEAM ALSO WENT ABOVE AND BEYOND ON A COUPLE OF SIDE MATTERS THAT THEY REALLY DIDN'T HAVE TO DO. IT WAS VERY NICE TO HAVE SOMEONE GO THE EXTRA MILE INSTEAD OF ALWAYS LOOKING FOR THE SHORTCUT!! I WOULD DEFINITELY RECOMMEND THEM AND I AM A SATISFIED CUSTOMER.

I RECEIVED A BID FROM THEM TO RE-SHINGLE OUR HOUSE AND A DETACHED GARAGE. GAVE US A DETAILED BID WITHIN A WEEK OF MY INITIAL CALL; THE BID INCLUDED TEAR OFF OF EXISTING SHINGLES ($6000.) I SPECIFIED THAT I ONLY WANTED THIS IF THERE WERE 2 LAYERS OF SHINGLES. ANOTHER BID DID NOT INCLUDE THE TEAR OFF. I CALLED AND THE ESTIMATOR AGREED TO RECHECK THE ROOF, AND WOULD LOWER THE PRICE ACCORDINGLY IF THE WORK WASN'T NECESSARY. I DID NOT HEAR BACK.

WOW, THE STANDARD BY WHICH ALL OTHERS SHOULD BE MEASURED. VERY RESPONSIVE TO QUESTIONS, STARTED ON TIME, WORKED VERY NEATLY, LEFT HOUSE SECURE AGAINST WATER EACH NIGHT (IT RAINED ONE DAY AND WE STAYED DRY), FINISHED ON TIME, WORK WELL SUPERVISED, ALL WORK PERFORMED WELL. VERY COMPETITIVE PRICE AND NO SURPRISES AT COMPLETION. LEFT SITE CLEAN. A GREAT EXPERIENCE AND WE ARE VERY HAPPY.

VERY, VERY, VERY GOOD. CAME HOME ON DAY THEY STARTED WORK, CAME HOME THE NEXT DAY WORK WAS DONE. I COULDN'T FIND ANY DEBRIS LEFT. THEY CLEANED UP AFTER THEMSELVES AND DID A GREAT JOB ON MY ROOF. I WOULD USE THEM AGAIN, VERY PLEASED.

OVERALL GOOD EXPERIENCE. WE GOT SEVERAL ESTIMATES, & THE ESTIMATOR MADE EXCELLENT RECOMMENDATIONS THAT WE HAD NOT CONSIDERED. THEY WERE VERY PROFESSIONAL. COMPETITIVE PRICE, DID GOOD WORK, A SMALL ISSUE OF NOT SHOWING UP ON THE DATE THEY COMMITTED TO, BUT EVERYTHING TURNED OUT GREAT.

THEY CAME OUT THE NEXT DAY AND BROKE THE BAD NEWS TO ME - THAT I NEEDED A TOTAL ROOF REPLACED. I DIDN'T LIKE HOW THEY DID THEIR ESTIMATE - GAVE ME A BALLPARK FIGURE AT MY HOME, THEN WENT BACK TO THE OFFICE AND MAILED ME MY ''FINAL ESTIMATE'' WHICH TOOK ABOUT A WEEK TO GET. GET A LAPTOP AND SMALL PRINTER IN YOUR TRUCK IF YOU WANT TO DO IT THAT WAY. THE GENTLEMAN WAS VERY POLITE AND PROFESSIONAL. THEY DIDN'T TRY TO SELL ME GUTTERS OR SIDING - WHICH I DON'T NEED.

OVERALL GOOD JOB..HOWEVER NEVER KNEW WHEN THEY WERE COMING TO DO THE JOB..TOOK THEM 3 1/2 DAYS TO COMPLETE WITH 2-3 TRIPS BACK AFTERWARDS IN THE DAYS AFTER COMPLETION. RANDY, THE OWNER, IS VERY GOOD...IF IT WASN'T FOR HIS PERSONAL VISIT AND INSPECTION OF MY ROOF I WOULD NOT HAVE GONE WITH THIS COMPANY, BUT HIS DEDICATION AND FOCUS ON CUSTOMER SERVICE CONVINCED ME. MANY ISSUES RELATED TO LACK OF ATTENTION TO CAULKING AND SLOPPY WORK ON THE WOOD WORK AND FLASHING, THEY FIXED, HOWEVER ATTENTION TO DETAIL AND QUALITY NEEDS TO BE IMPROVED.

AFTER THEY MISSED THE FIRST APPOINTMENT AND APOLOGIZED PROFUSELY, RANDY, THE OWNER HIMSELF, CAME AND GAVE THE ESTIMATE. HE AND WAYNE WERE WONDERFUL AND POINTED OUT OTHER AREAS OF OUR ROOF THAT COULD BE POTENTIAL PROBLEMS...IN DOING SO, WE ASKED THAT THEY QUOTE EVERYTHING AS WE WANTED EVERYTHING REPAIRED THAT IT NEEDED. THEY WERE EXTREMELY KNOWLEDGEABLE - PROBABLY MORE SO THAN ANYONE I'VE EVER HAD COME FOR AN ESTIMATE. ONLY PROBLEM WAS THAT WHEN WE FINALLY GOT THE ESTIMATE, TWO OF THE THINGS THAT WE WANTED REPAIRED WERE NOT ON IT. I CALLED BACK TO LET THEM KNOW (ON FRIDAY) AND SHE SAID THAT SHE'D LET THEM KNOW AND GET BACK TO ME. IT'S WEDNESDAY AND I STILL HAVEN'T HEARD ANYTHING. ALSO, THEIR PRICE (WITHOUT THE 2 OTHER REPAIRS QUOTED) WAS HIGHER THAN ANOTHER ANGIE'S LIST 'A' COMPANY THAT QUOTED EVERYTHING WE'D ASKED FOR. I REALLY WANTED TO HIRE THEM AND IF IT WAS JUST ON PERSONALITY I WOULD HAVE. C'S ARE ONLY BECAUSE OF THE MISSING ESTIMATES AND NOT GETTING BACK TO ME PROMPTLY.

THEIR RESPONSIVENESS WAS NOT GREAT, THEY KEPT PUTTING ME OFF. THEY COULD HAVE DONE BETTER WITH SHOWING UP, I FINALLY HAD TO CALL THEM, ONCE THEY WERE HERE THEY WERE FINE. IF YOU WANT TO GET PROMPT SERVICE FROM THEM YOU NEED TO CALL GARY'S CELL PHONE. THE OFFICE WAS NOT HELPFUL, I FELT LIKE THEY GAVE ME THE RUN AROUND WHEN I CALLED. THE LADY IN THE OFFICE WAS NOT HELPFUL UNTIL THE DAY I GAVE THE CREDIT CARD TO PAY A PORTION OF THE BILL.

SHOWED UP ON TIME, FINISHED ON TIME AND BILLED ACCORDING TO THE ESTIMATE. THE ROOF IS NO LONGER LEAKING.

LEFT MESSAGE AND NEVER RECEIVED A CALL BACK.

THEY WERE QUICK AND CAME WITH A GROUP OF PEOPLE READY TO DO THE WORK ON THE SPOT, IN CASE I WANTED HIM TO DO THE WORK ONCE THE QUOTE WAS GIVEN TO ME.

THE ROOF IS BEAUTIFUL. THERE WAS ONE PROBLEM THAT OCCURRED WHEN THE SHINGLE COMPANY DROPPED OFF THE LOAD, THEY DROPPED OIL ON THE DRIVEWAY. THE COMPANY ENDED UP FIXING THE OIL DROPS. THEY WENT AS FAR AS TO TOPCOAT MY DRIVEWAY. THEY WENT ABOVE AND BEYOND WHAT THEY NEEDED TO DO. IT WAS A GREAT JOB AND I WAS EXTREMELY PLEASED.

UNIVERSAL DID A FANTASTIC JOB. IT'S A SMALL FAMILY RUN BUSINESS THAT IS EXTREMELY CLIENT-FOCUSED. THEIR CREW WAS FRIENDLY AND EFFICIENT, AND CLEANED UP EVERYTHING. WE HAD A FEW FALSE STARTS AND DELAYS, BUT ONCE WORK BEGAN, IT WENT QUICKLY. THEIR PRICE WAS VERY REASONABLE. I WOULD USE THEM AGAIN.

THIS COMPANY WAS VERY COMPETITIVE IN PRICE, AND RESPONSIVE TO OUR INQUIRIES. THE OWNER BROUGHT SAMPLES OF SHINGLES TO SELECT FROM. HIS CREW SHOWED UP AT THE SCHEDULED TIME AND DID THE JOB IN TWO DAYS--IN LESS TIME THAN ANTICIPATED (WE HAVE A VERY LARGE ROOF). THERE WAS NEVER ANY PRESSURE FROM THE COMPANY TO MOVE FORWARD MORE QUICKLY OR MORE SLOWLY THAN WE WANTED. THERE WERE SOME PROBLEMS WITH THE FASCIA AT THE ENTRY OF OUR HOUSE BECAUSE A WORKMAN HAD BROKEN THE WOOD WHEN HE PUT UP NEW FLASHING. THEY RETURNED PROMPTLY TO REPAIR THOSE PARTS TO OUR SATISFACTION. THEY WERE ALWAYS COURTEOUS, ON TIME, AND ON SCHEDULE, AND EAGER TO MAKE SURE THAT WE WERE PLEASED WITH THEIR WORK. I HIGHLY RECOMMEND THIS COMPANY.

TWO OF THE CREW "BOSSES" DESERVE MENTION IN THAT BOTH RANDY & WAYNE WERE ON SITE & DID AN EXCELLENT JOB OF ORGANIZING/MANAGING THE CREW & PROJECT. THIS COMPANY [UNIVERSAL ROOFING] HAS ALREADY CONTRACTED ANOTHER JOB IN OUR NEIGHBORHOOD & HAVE QUOTED 2 MORE.