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Universal Roofing LLC

Roofing, Gutters, Insulation,

About us

Over 30 years of hard work, dedication, and honest, professional service in our central Indiana communities! You can expect top of the line products, open communication, craftsmanship, and respect for you and your property!

Business highlights

39 years of trusted experience
Emergency Services Offered

Services we offer

We offer a full range of residential and commercial services, including but not limited to: Roofing, Siding (including James Hardie products), Gutters, Insulation, Interior/Exterior Drywall and Painting, Windows, Doors, Flooring, Remodeling, and more.

Services we don't offer

Universal offers a broad range of construction services, should you have a unique request that we cannot accommodate, we will so advise.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.7686 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
9%
3
4%
2
3%
1
8%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.7
responsiveness
4.6
punctuality
4.8
Showing 201-225 of 686 reviews

Jeff D.
08/2011
5.0
roofing
  + -1 more
After I called for the estimate, they came out quickly. They were pleasant and accomodating during the estimate. It's possible I'll use them to replace my roof, but I want to get a few more estimates for comparison.
Description of Work: I scheduled an appointment for Universal Roofing to come and give me an estimate to replace my roof and clean out some moldy boards.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

MARK N.
08/2011
5.0
gutter repair, roofing
  + 0 more
Shane came out, actually was early to appointment time. Was very professional and eager. Estimate was higher than others. Job is insurance and they would work with insurance and agreed to work for insurance decision. Went with a different company but would consider using their services in the future.
Description of Work: Request estimate to replace roof on house shed, and do siding repair

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anna and Colin E.
08/2011
5.0
roofing
  + -1 more
Although I did not choose Universal Roofing to install our new roof, I was very pleased with their responsiveness and estimate process. My questions were answered and a detailed estimate was sent promptly.
Description of Work: Estimate for new roof.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew E.
06/2011
1.0
roofing
  + -1 more
Rob Yeary came over and gave me an estimate on March 13, 2011. After getting a couple of more estimates, I decided to go with Universal Roofing because I felt that the work Universal was proposing was more thorough than the other two companies. It was also the most expensive, but I felt I would be getting my money's worth. I signed the proposal and faxed it in on 4/7/2011. After not hearing whether the proposal was even received, I called the office two days later and was told that someone would contact me a few days before they thought they could do the work, but that it should be shortly. A week came and went, and nothing. Granted, the spring was very wet, so it was understandable that there would be some delays. However, I have never been contacted by Universal since submitting the proposal. The only time I have talked to them were the three times I had called them from the time I had signed and faxed the proposa inl. Each time, I was told that I was still on the list but they were just backed up. Finally, I gave up. Considering water leaked into my kitchen every time it rained, waiting 2+ months was well beyond my tolerance level. I had another company give me a proposal less than two weeks ago and the work was completed yesterday, for $400 less than what Universal wanted. It's really too bad, because I understand mistakes happen, etc but to be told each time I called that I was on the list and would be contacted shortly, but never was, is highly unprofessional. I realize that they have a lot of good reports on here, but I cannot justify anything other than an F.
Description of Work: I had a leak in my kitchen that was coming from a section on the roof. Because of the age of the roof, I knew it was going to be a more complicated repair.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
1.0


JON B.
06/2011
5.0
gutter repair, roofing
  + 0 more
I highly recommend Universal. They were easy to schedule, on time, reasonably priced compared to the two other quotes I received and very professional. They were so easy to work with and communicate with that the process was painless.
Description of Work: Replaced two flat roofs and all gutters on two story house in Butler Tarkington. The previous owners had used fly by night roofers after the 2006 hail storm and the work was sloppy, Universal did the job right and fixed all the problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,800

PEG P.
05/2011
5.0
roofing, siding, house painters
  + 1 more
Rob Yeary came and gave me a free estimate. They do give discounts to Angie's List members. After measuring on the roof, he took the time to explain to me all of my options. He drew a picture for me and really went in to detail about what they were proposing to do. He sent me the estimate in the mail and I signed it and sent it back. They came on the day he promised. The crew showed up very early and worked all day until it was almost dark. The team leaders were Michael and Pollis, They did an excellent job and cleaned up after themselves. They used a magnetic roller to pick up any nails that may have been left behind. They went above and behind by replacing a piece of siding for me and also painted my two shutters. They were very kind to take care of those few small issues for me. They are bonded licensed and insured, which is very also important to me. There were a few things that needed to be addressed and they came back and did a great job at meeting my requests. The receptionists, Robin, that I spoke with was very kind as well. I would recommend them to anyone.
Description of Work: They completely re-roofed my home. They tore off the original roof down to the ducking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Carol K.
05/2011
5.0
insulation, roofing
  + 0 more
It couldn't have been better. His workers get here early and know exactly what they are doing. They are very diligent. They clean up after themselves.
Description of Work: He replaced the roof on our home and added insulation in our attic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

SHARON M L.
04/2011
5.0
roofing, roof snow removal
  + 0 more
They came right away and removed the weather vain. He will either be replacing or repairing. Previously he worked on a small part of the roof. They removed the ice dam promptly and quickly.
Description of Work: I have to replace a cupola, which I had a weather vain attached.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas B.
04/2011
2.0
roofing
  + -1 more
I'm the Treasurer of a condo association and back a couple of years ago Universal Roofing did a great job fixing our dormers and installing new gutters, so we decided to call them up again to fix some leaks in one of our units. Unfortunately, after calling them twice and being told someone would get back to me, I never heard from them. Now that it's been a week since my first contact with them, I've called someone else.
Description of Work: No actual work was performed.

Rating CategoryRating out of 5
responsiveness
1.0


Response from Universal Roofing LLC
We are truly thankful for this member and all those members who appreciate the quality of our work enough to ask us out again for future projects. Therefore, it is very regrettable that this office oversight occurred. Under normal circumstances, this would not have happened. Unfortunately, our office manager was on vacation when this member called in and through the shuffle, his information was misfiled. As owner, I take responsibility upon myself for this lapse. Therefore, I personally spoke with this member and apologized for this mistake. I assured him that all our customers, past and future, are held in high regard to Universal Roofing. I gave him my personal cell number, and insisted this would not happen again.

Jim K.
04/2011
5.0
roofing
  + -1 more
They did a good job. They did the job in a timely fashion. They were easy to work with.
Description of Work: They put a whole new roof on our house including nee soffits and new decking on the roof. They tore it all off, wood and all.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$40,000

TOM H.
04/2011
1.0
roof snow removal
  + -1 more
They never turned up to do the work. We had a leak when the ice was still on the roof. They came out and they were all exited. They looked around and they seemed very knowledgeable. They provided me a nice quote. They said they will be out tomorrow to fix it and they never showed up. I did sign off on the quote. I called them a week later and they said they will get right on that and that never happened. I did make one more followup call, still never heard from anyone. We still have the leak and they never responded. They responded with a quote very quickly, but they never responded on service. Their prices were not cheap, it was expensive. I would not use their service in the future.
Description of Work: I used Universal Roofing LLC service for a quote to fix the leaking roof. I used their service in February.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0


BRUCE C.
04/2011
5.0
roofing
  + -1 more
It took a long time to get the quotes back, but that was the same with every other roofing company we had looked at. But they do good work. They are friendly, nice people, and they are trying to help. Communication just takes a little while, which could have been because it was the winter season, maybe it's their busy season.
Description of Work: They are doing some roofing work and repair for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

Yes, I recommend this pro
$1,850

JANE W.
03/2011
5.0
roofing
  + -1 more
This great company. The quality of work was excellent. They showed up on time and completed the work as schedualled. I would use them again in the future.
Description of Work: They put on a new roof for us.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

WILLIAM S.
02/2011
5.0
roofing
  + -1 more
He is outstanding. He is a man of strong ethics and is customer service oriented. His people are well-trained. They clean up after themselves and his prices are quite fair. We spent about $14000 on that project and everything went beautifully. They cleaned up after themselves and the roof is wonderful and it also has a 15 or 20 year?s guarantee with it. They called back and asked if we were satisfied and if we had any problems or complaints. Randy?s brother works with him now and he does a lot of the follow-up and a lot of the customer interaction and he is very good at that. They are the only roofing company we would use.
Description of Work: We have used Randy Yeary at Universal Roofing LLC for our house and my mother’s house for roofing services. We have been using him for 12 years and that included the house we lived in before this house and he made yearly inspections at no charge. The last time we used him was 1.5 years ago and they replaced the roof on my mother’s house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

MYRON V.
02/2011
5.0
insulation
  + -1 more
They did a great job! It was a positive experience in all regards. They were intelligent, extremely knowledgeable, and were communicative with what I wanted done.
Description of Work: They insulated my attic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,047

LEANN T.
02/2011
5.0
roofing
  + -1 more
I am very satisfied with the roof installation provided by Universal Roofing. We have a Mansard roof and I was concerned about roof venting, ice and water shields and ventilation between the mansard section and roof. Rob Yeary, Owner, provided a quote. Although the bearer of bad news, Rob was candid about the bad news that we would probably need to redeck most of the roof. This allowed us to make sure we budgeted enough money for the job. During the job, we had an electrical contractor installing bathroom vents. Universal removed some decking to provide access to the contractor while they were working on the decking. There was some trim work that needed to be redone and Universal made sure it was completed to our satisfaction. Every concern or follow up punch item was addressed by Universal, even after we paid in full, Universal promptly came back to make sure all items were taken care of. I would definitely use them again.
Description of Work: Universal Roofing LLC removed three layers of shingles, replaced most of the wood decking, and installed new three dimensional shingles. They also installed two skylights and increased and improved the ventilation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,000

Susan D.
02/2011
4.0
gutter repair, roofing, house painters
  + 1 more
We spent about $8000 or $9000 on that work. They were very prompt and professional. We are having some trouble with some follow-up work now because we were not happy with some things and they haven?t gotten back to us on fixing those things. We think that they need to work on their follow-up a little bit. We mentioned to them multiple times about some things, but they haven?t yet fixed it. We thought that their pricing was competitive.
Description of Work: We used Universal Roofing LLC in August or September and they installed a new roof, new gutters and painted the exterior of the siding of our house.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$9,000

Jonathan A.
01/2011
3.0
roofing
  + -1 more
The price and pitch that this company gave was pretty close to what other companies gave. The only difference is the level of professionalism they did it with. The entire time this sales rep kept asking how old I was an told stories of his daughter who is only a few years younger than I. Then he asked me if I had a ladder he could use because he didn't bring one. One would think a ladder would be useful if you work for a roofing company and plan on getting into the attic and on top of the roof. The whole 35-40 mins the sales rep from Universal Roofing was there he spoke to me like I was a child. I own two homes have a college degree and several other certifications. I can only imagine how he would talk to others my age or to a woman. UNPROFESSIONAL!!!
Description of Work: I had Universal Roofing come out and due an estimate for a complete roof replacement.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0


Victor V.
01/2011
5.0
roofing
  + -1 more
Their pricing seemed reasonable. They did a great job of getting the job done correctly. They made sure they cleaned up all the trash. They just did a great job.
Description of Work: They replaced the roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ILANIA A.
01/2011
5.0
roofing
  + -1 more
I had roofing done in May of 2008 and was totally pleased with the experience and price at that time. I had what appeared to be a small leak thru my bathroom vents and thought it was coming from the roof. It was actually coming from condensation in the tubing from the vent to the roof which they quickly found a fix and corrected it for me. They were prompt in scheduling the first available time that weather would permit them to come out and then promptly fixed the problem. In addition, the young man who scheduled the appointment and came out to do the repairs was extremely professional, pleasant and informative. He represented the company well.
Description of Work: Leaking around bathroom vents...and they fixed it by removing the old connection to the venting going to the roof and attached the vent directly to the lip of the bathroom vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Phil C.
12/2010
1.0
roofing
  + -1 more
We were very unhappy with them. They had to come back many times to fix multiple things. They never respond to a letter to come back out, and they haven't been back. They didn't put the proper flashing down, which caused a leak. Also they left nails showing in the attic. They didn't come out to fix the problems and never called back. The worker was great at first and it looked good, but things were not done right.
Description of Work: They replaced our roof this summer.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Universal Roofing LLC
Certainly, all our customers are extremely important to us and it is always our goal to make sure everyone is happy. Therefore, this post comes at much surprise and disappointment. As is our standard practice, we never take any money down, and never expect payment until a costumer is happy. We followed this practice with this member, as well as negotiated and worked very closely with her insurance and mortgage companies for payment with no out of pocket expense for the homeowner. Even waiting several months for payment so the insurance and mortgagee companies could sign off on the work completed. As she stated in her very first line, we had to come back several times to make her happy. All of which we did, to ensure total customer satisfaction. The flashings as well as the nails were installed per manufacturer’s specifications. This member also states that she sent a letter out, of which we did not receive. We did, however, receive an email, so perhaps this is what she is referring to. We have record of this email. In it, she stated she would not pay until she was happy. As she did pay the bill in its entirety, we assumed all her concerns had been addressed and rectified. Now, following our standard practice of not excepting payment until the customer is completely satisfied and based upon that very fact stated in her e-mail, we are very surprised to learn she was this disappointed. We would have preferred she had communicated with us that she still had concerns rather than post negatively about our company. We are certainly still willing to discuss any concerns this homeowner still has. Our customer’s best interest is always at the forefront. Rob Yeary Owner UNIVERSAL ROOFING

Michael & Elizabeth T.
11/2010
4.0
insulation
  + -1 more
Universal is a very good company and did an excellent job replacing our roof two years ago. For insulation work they were contacted for an estimate. The estimator was prompt and courteous and provided a competitive proposal, however the proposal lacked details required to make a final decision. A follow up response to questions was delayed for some reason. By the time additional information was provided another company was selected to perform the work.
Description of Work: Insulation was needed but another company was selected to perform the work

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$2,000

JOHN H H.
11/2010
5.0
roofing
  + -1 more
The gentleman who came out was very professional and knew what he was talking about. I would have gone ahead with the project but because of the price we decided against it.
Description of Work: They gave me an estimate for full roof replacement.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

SUE M.
10/2010
5.0
roofing
  + -1 more
Universal roofing did an excellent job. Not only did they replace the roof, but they improved the venting system on my home.
Description of Work: New roof with associated repairs and soffett vent replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

MR AND MRS DAVID G.
08/2010
5.0
roofing
  + -1 more
A long process since it involved ordering tile to be manufactured. Also, involved working with the insurance company. When the materials and workers arrived they moved fast. They cleaned up at the end of each day. When I had questions ,the supervisor and the owner were helpful and able to make adjustments as needed. The crew were carefull in laying the new tile and they took pride in their work. My wife and I both felt comfortble with them working on our house. At the end we thought the quality of their work was such that we did expand the contract to add some gutter guard screens.
Description of Work: They removed old roof tile and repaced it with new tile on the house and garage. Removed and replaced shingles on the house addition. Hauled away all debris, and power washed the pavement as part of the cleanup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$42,000

Contact information

5530 W 84th St, Indianapolis, IN 46268

http://www.universalrfg.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
C8202000

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Gutters,
Insulation,
Siding,
Exterior Painting,
Skylights,
Chimney Repair,
Decks and Porches,
Roof Ice/Snow Removal,
Chimney Caps,
Windows,
Drywall

FAQ

Universal Roofing LLC is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Universal Roofing LLC accepts the following forms of payment: Check,MasterCard,Visa
Yes, Universal Roofing LLC offers free project estimates.
Yes, Universal Roofing LLC offers eco-friendly accreditations.
No, Universal Roofing LLC does not offer a senior discount.
Yes, Universal Roofing LLC offers emergency services.
Yes, Universal Roofing LLC offers warranties.
Universal Roofing LLC offers the following services: We offer a full range of residential and commercial services, including but not limited to: Roofing, Siding (including James Hardie products), Gutters, Insulation, Interior/Exterior Drywall and Painting, Windows, Doors, Flooring, Remodeling, and more.
Universal offers a broad range of construction services, should you have a unique request that we cannot accommodate, we will so advise.

Contact information

5530 W 84th St, Indianapolis, IN 46268

http://www.universalrfg.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM