Total Restoration Gen Contractor Inc
About us
We are a 24/7 Emergency Fire and Water Restoration business, we know that when disaster strikes it can be a disruption in your day to day routine, we work directly with you and your insurance company to get things back in order. Office hours 8:00 a.m. to 4:30p.m, Emergency Services 24 hours a day, 365 days a year.
Business highlights
Emergency services offered
15 years of experience
Services we offer
Water & fire damage restoration, board-up, haz-mat cleanup, mold remediation, smoke damage remediation, trauma, wind damage.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.131 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 10% | ||
| 3% | ||
| 6% | ||
| 13% |
Showing 1-25 of 31 reviews
Melissa H.
Aug 2021
Communication is ok from this company. The workers who came to rip out and clean up the damage did a great job. However, when "upper management" decided the job was worth their time they gave us a number to a subcontractor. The subcontractor never returned our calls; I am going on 4 weeks after the dry out with my house tore apart-called total restoration and they said they would have someone call. Total Restoration only wants to help if you have the big $$$. Thanks for taking care of us-
Henry C.
Jan 2019
Has water issues and a bunch of bad drywall. They were good on price and very professional.
Mary C.
Mar 2018
This company is not responsive at all. My ins co recommended them, so I assumed that they were a good contractor. The work was very slow in getting completed. After that, they were called to fix the cabinet that was hung over the toilet. It wasn't centered. They sent someone out, and because I missed the appt, I decided to let it go and just live with the off centered cabinet. It was my error and they tried at that point to check it out. Then a few weeks later, the entire cabinet fell to the floor, hitting me on the back of the leg. When we looked at the wall, you could see that they had originally drilled holes with the proper hanging requirements, and then there were also a set of holes where they had actually installed the cabinet into the drywall with screws. Short screws at that. No secure fittings at all. This cabinet has to weigh at least 50 pounds!! I have called and taken off work more than once to get his fixed. Recently, a gentleman showed up to take pictures of the drywall and the cabinet. I had already spoken with Scott, the GM, and even sent him detailed pictures of the cabinet and the wall, and I explained that the cabinet was damaged beyond repair. I also told Scott, the GENERAL MANAGER, How difficult it was for me to take off work. I told him that they had to order the cabinet the first time, and then I also spoke to Lauren, explaining to her that it had to be special ordered. I asked that they do that before coming back out. Scott totally disregarded what I had said, sent someone out here, and asked him to check the drywall and cabinet. This is AFTER age already had pics of the damage. It was a fluke that I was even here. I let the man get MORE pictures, and that was a week ago. I have heard nothing since then. The different contractors that they sub the work out to are not anything like what you get when you hire someone that does it for themselves. These people could care less after they get your money. Scott has been nothing but lazy in getting this issue resolved. My next review will be with the insurance company. I don't write nasty reviews on companies..... but this one has blatantly disregarded this error. They should have worked to make the customer happy after such an error. What if that cabinet had fallen on one of my Grandchildren? I can tell you t was a very big deal when it came crashing to the floor. Mary Copeland
Cathy C.
Aug 2017
This job took months to finish. The pipe that took the waste water from the kitchen sink, located under the sink broke in 2 places. This left sewer gas draining into our family room. It was horrible. Even in the winter months, we had to keep the windows open and bundle up. This company was so ready to do the job in the beginning, after we hired them, it became a different story. There always seemed to be one excuse after another as to why they couldn't complete it. One day, I had to sit down with the project manager and I just exploded. I can't remember being so upset with a company. After this, they did seem to do better and the job was finally completed.
Diana B.
Aug 2016
It went very smoothly and the Shaun Kirkwood made sure everything was coordinated and that we Were informed as to when and how things would be handled. We had a second issue a month Later and we experienced the same considerate service.
Billie R.
Feb 2016
Most of my neighborhood was having their roofs repaired due to a bad hail storm. Although I was recently widowed, I wanted to maintain my home. I chose a roofing contractor from Angies list that was also doing other roofs in the neighborhood. The contractor was very polite and told me my roof had hail damage and the whole roof need new shingles. I then called my insurance company to file a claim. The insurance adjuster made an appointment to look at the roof. I called the contractor to tell him when the adjuster would be out but he was unable to meet with him at that time. He told me he would work off the insurance estimate. The insurance adjusted felt only 1/2 of the roof needed repair but that included 17 vent boxes and cladding around the skylight. The work went as planed and the contractor came out to check the work. I did not climb onto the roof to check due to my age. The contractor told me the work was good so I paid him according to the estimate the insurance company and contractor agreed on.
One and 1/2 years later, my skylight started leaking so I asked the contractor to look at the skylight to make sure the cladding around the skylight was ok. He told me the work was good but the sky light seal had rotted and the skylight needed to be replaced. He then said his company did not work on skylights. I made 3 appointment with 3 different companies to get estimates to replace the skylight. Each of the 3 contractors told me that the skylight should have been replaced when the roof was shingled and they each told me the cladding could not be replaced without replacing the skylight. I also found out only half of the vent boxes were replaced. They each told me my roofer did not try to match the shingles that were on the other parts of the house. My insurance company has agreed to pay to replace the skylight,as the would have, had they been shown that cladding can not be replaced on my type of skylight. The water damage is not a covered expense because it is considered a new claim. Total Restoration has agree to pay me for the vents they did not replace but I'm left with the unnecessary expense of water damage to my ceiling not to mention a roof that does not match. I have been told that the Insurance company would have paid to replace all shingles had they been told the original shingles could not be matched.
I believe Total Restoration should have told me from the beginning that they did not work on skylights. I believe I should have been told the shingles would not match and I could have rebutted the insurance appraisal. I believe these type of things are included in the trust given to a contractor.
One and 1/2 years later, my skylight started leaking so I asked the contractor to look at the skylight to make sure the cladding around the skylight was ok. He told me the work was good but the sky light seal had rotted and the skylight needed to be replaced. He then said his company did not work on skylights. I made 3 appointment with 3 different companies to get estimates to replace the skylight. Each of the 3 contractors told me that the skylight should have been replaced when the roof was shingled and they each told me the cladding could not be replaced without replacing the skylight. I also found out only half of the vent boxes were replaced. They each told me my roofer did not try to match the shingles that were on the other parts of the house. My insurance company has agreed to pay to replace the skylight,as the would have, had they been shown that cladding can not be replaced on my type of skylight. The water damage is not a covered expense because it is considered a new claim. Total Restoration has agree to pay me for the vents they did not replace but I'm left with the unnecessary expense of water damage to my ceiling not to mention a roof that does not match. I have been told that the Insurance company would have paid to replace all shingles had they been told the original shingles could not be matched.
I believe Total Restoration should have told me from the beginning that they did not work on skylights. I believe I should have been told the shingles would not match and I could have rebutted the insurance appraisal. I believe these type of things are included in the trust given to a contractor.
Michael B.
Sep 2015
I am an Insurance Agent in Greenwood. We were notified by our client that they just had a house fire. Total Restoration was contacted and within 2 hours of contact, Total Restoration had a crew on the scene of the fire. With in a couple of hours, the house was completely secured, all of the windows and doors boarded up and they placed a tarp on the roof. Total then went to work with our adjust, Herb Somers, and put a game plan into action. The house is under repairs at this time and the progress is remarkable. Total's employees are very skilled and professional. Thank you Total Restoration!!!
Lianne I.
Jul 2015
They were at our house within a couple hours. They were patient, took care of everything detail...For what was already a very unpleasant circumstance, their treatment of us, our home was wonderful!!!! Hopefully we never have to go through anything like that again but if we do, we would definitely call them!
PAUL G.
Apr 2015
They have done a really nice job. They were pretty prompt. They had to get two or three different teams of people to do different kinds of work but they coordinated it all out very well. They took care of the insurance company completely.
I hope I will not use them in the future but if we have to I will probably use them again.
I hope I will not use them in the future but if we have to I will probably use them again.
Response from Total Restoration Gen Contractor Inc
"Thank you (member name). I know Cleve enjoyed working with you guys and said he even helped your wife carry in her groceries during one of her trips to the store. We also hope this never happens to you again. However, if it does, we will be there for you!!! Thank you! Tim"
Catherine M.
Apr 2015
Initially it was fine and then we have some issues with the follow up. Initially we have water event and they were sent by our insurance company, they did drying and things it was very good. There was some misunderstanding at the follow up so they never finished the work at follow up. They just left us to do all, like instead of contacting us, they just left it all in our hands.
Response from Total Restoration Gen Contractor Inc
"Thank you for the very kind review. We hope no one has to go through an insurance claim. However, we are thankful you chose to use us when you did. Take care, Tim"
Andrew D.
Apr 2015
They are very responsive and professional and did the job.
Response from Total Restoration Gen Contractor Inc
"Thank you for the kind words [Member name removed]! We really enjoyed working with you and your family! We are so thankful you gave us the opportunity to earn your business. Take care, Tim"
WANDA S.
Apr 2015
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Response from Total Restoration Gen Contractor Inc
"Thank you for the Great review. We go into every job to earn A's and glad you felt we deserved those grades. Take care, Tim"
WANDA S.
Apr 2015
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Response from Total Restoration Gen Contractor Inc
"Thank you again! Take care, Tim"
Michele K.
Apr 2015
They did a good job. They were here in a timely fashion and the work was performed well.
Response from Total Restoration Gen Contractor Inc
"Thank you (member name) for the kind review for us and our company. We are so blessed and thankful us decided to use us for your restoration! Take care, Tim"
Sharon P.
Apr 2015
They were awful. I had a limb come down that tore off the gutter. My insurance company told me to call Total Restoration. So I did and a guy came out and gave the estimate and they had a cleanup crew later that day. They cleanup crew came and they were very efficient. However the site manager double billed me for the clean-up time. He never gave me a clear estimate to repair the gutter. I had to call him three or four times and he finally got back to me. He was very vague about what they estimate was because insurance was going to cover it. So I decided to go with another company who did the job in less than 48 hours. They took less than an hour to clean up and he had to change the invoice before I paid.
Response from Total Restoration Gen Contractor Inc
"Thank you for this constructive feedback. Looks like we need to work a little harder to make sure every our bills go out correctly. Sounds like you were happy with our responsiveness but you wanted to make sure the quote was correct. After talking to our site manager, the delay in communication with you was caused by our site manager and the insurance adjuster being very busy due to the extreme nature of the weather at the time. We always tell our site managers to communicate to both the homeowner and insurance adjuster so pricing between the two are the same. I will use this information you have give us and work on improving our service. Thank you for helping us become better at what we do. Take care, Tim"
CAROL Z.
Apr 2015
They were okay. The woman they sent was more helpful. My husband says they were good. We could not turn it in to our insurance company, because we carry a $1000 deductible. Our biggest expense was buying a microwave, but that was nothing to do with the work. They brought in things to blow out the smell, and they came on time.
Response from Total Restoration Gen Contractor Inc
"Thank you (member name) for taking time to review our company and our work. As a former insurance agent, I completely understand the importance of not turning in a claim under $2,500. Thank you for the kind words about Carol. We are so thankful to have her on our staff! I'm also glad we were able to keep the amount low enough that you didn't have to turn the claim in to your insurance company in order to keep your rates from going up! Take care, Tim"
Mike H.
Apr 2015
The experience went well. The price was reasonable.
Michael P.
Mar 2015
unknown
Response from Total Restoration Gen Contractor Inc
"Thank you {removed member name}for allowing us to work for you and I am glad you were happy with the results. Thank you! Tim"
Sharon M.
Feb 2015
They were very good and very accommodating. They worked with me on my hours. They cleaned up after themselves and were very tidy. Everyone was very pleasant to work with.
Response from Total Restoration Gen Contractor Inc
"Thank you [member name removed] for those kind words! It was great working with you and we are excited to hear about your satisfaction with the kitchen work we completed for you. If you need anything in the future, please feel free to contact me personally. Thank you, Tim"
Susan H.
Feb 2015
The process went very smooth. Early in the process discussion about the timeline of what would happen next and who would be contacting us was made and put my wife and I at ease, so we could plan our daily activities around the work being done. The floor was completely dry within in a few days. The team inspected the drying process frequently to make sure the extraction was going as planned. Plumber was dispatched to fix the root cause of the leak. Once dry, the floor prep started and the selected flooring was installed. Their Operations Manager came by after install was complete and inspected his team's work, confirmed we were satisfied. What was pleasantly surprising about the process was the quick response and the friendly caring service.
Response from Total Restoration Gen Contractor Inc
"Thank you, for allowing us to work in your home. Although this unfortunate circumstance of water damage in your kitchen is not something you ever look forward to, we are glad you are happy with the end result and final product we have installed for you. Please feel free to call if you ever need anything again. Take care, Tim"
Mindy O.
Feb 2015
Went well. Will definitely use them in the future. They cleaned up well and it looks great. They also had to match the shingles on our garage and home and the match was perfect.
Response from Total Restoration Gen Contractor Inc
"Thank you [member names removed] for allowing us to put a new roof on the Barn at your home! I am so thrilled you chose us to do the work for you and I am extremely glad to hear you are happy with the results! If you ever need anything in the future, please feel free to call at any time. Take care, Tim"
MARY K.
Jan 2015
The price was reasonable and they were professional. They tore off the roof and replaced it. I would recommended them.
Response from Total Restoration Gen Contractor Inc
"Thank you [Member Name] for the nice review! We are so happy you chose Total Restoration to work on your home and replace your roof. We are thankful for the review you left us and happy to help you with anything you need in the future. Please call if you need anything in the future. Take care, Tim"
Trina S.
Aug 2014
We could not have been less impressed by Total Restoration. A job that was supposed to take 90 days to finish ended up taking 9 months. There was a complete lack of communication throughout the entire process, which was terribly frustrating and inconvenient. The "right hand did not know what the left hand was doing," so to speak. Total Restoration hires sub-contractors for much of their work, which is where a lot of the problems stemmed from. We never knew when their team of men would be at our house, or we'd find out last minute, which made it very difficult as I am a stay at home mom with young children. One time I came home with my children, only to find that tile had been placed (we were told it wouldn't be put down that day). We were forced to enter our house through a window (as we have a smaller ranch style home and this was the only way we could avoid walking on the tile). I had to pack everyones bags and head to our in-laws to stay the night, as we couldn't walk on the tile for 24 hours. This is just one example of the many frustrations we endured for 9 months. Poor craftsmanship was seen throughout, with multiple jobs having to be redone, which only further drew out a process that was already taking too long to finish. From the wrong tile being placed, to mis-measurement of our kitchen cabinets (which we were told was "our fault!"), we would never recommend Total Restoration. We were extremely let down, especially since they came recommended to us by our insurance agent.
Tom L.
Jun 2014
The quote and the responsiveness were very high quality. We booked the service but had to wait for the rain to stop. They were very accommodating and even came to do it on the weekend. We are very happy with the service.
Rebecca V.
Jun 2014
We had several pipes burst in our house due to losing power for three days during the polar vortex. When I called around to companies to get someone out there they were very prompt and actually had someone show up after hours that night just to check things out. Most companies told me it would be a good week before they could even come to the house. The crew was very professional. The work they did was good over all. The project went from early January all way to the first of May. It took a lot longer than was anticipated. Some of my frustrations besides our house being destroyed was that the project manager would say someone would be at the house working. Some days we would come home and no one had been there. Which made us more angry because we had to make arrangements for the dog depending on what was going on. I felt like the project would of went faster if they would of put more people on our house to work on it. I know they were busy but at times communication was lacking. We ended up paying more than we anticipated due to miscommunication from the project manager. This is the first time we have had to deal with an insurance claim and hopefully the last for a long time.
Licensing
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FAQ
Total Restoration Gen Contractor Inc is currently rated 4.1 overall out of 5.
Total Restoration Gen Contractor Inc accepts the following forms of payment: CreditCard
Yes, Total Restoration Gen Contractor Inc offers free project estimates.
No, Total Restoration Gen Contractor Inc does not offer eco-friendly accreditations.
No, Total Restoration Gen Contractor Inc does not offer a senior discount.
Yes, Total Restoration Gen Contractor Inc offers emergency services.
No, Total Restoration Gen Contractor Inc does not offer warranties.