About us
Tom Wood Nissan in Indianapolis, IN treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Additional Phone: Service - (877) 298-7004, Parts - (866) 981-9780. Hours Continued: Parts Dept - Mon-Fri 7:30 AM-6:00 PM; Sat 8:00 AM-4:00 PM. Service Dept Hours - Mon 7:30 AM-8:00 PM; Tue 7:30 AM-6:00 PM; Wed-Thu 7:30 AM-8:00 PM; Fri 7:30 AM-6:00 PM; Sat 8:00 AM-4:00 PM.
Business highlights
Emergency services offered
58 years of experience
Services we offer
Automotive Sales, Service, Parts & Accessories.
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
4.075 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 3% | ||
| 8% | ||
| 9% | ||
| 13% |
Filter reviews by service
Showing 1-25 of 75 reviews
G B.
Jun 2017
Auto Service
We take both of our cars to Tom Wood Nissan. We have been doing that for over five years now.
Connie H.
Jan 2017
Auto Service
I think their service is pretty good but I think they are kind of high. They were pretty quick but their pricing was high. They were pretty good. I would probably use them in the future.
Dennis I.
Aug 2016
Auto Service
NO ACTION on the recall they claim I=the recall is not real yet it come from the US government and covers that engine!
Marie K.
Jan 2016
Auto Service
unknown
Response from Tom Wood Nissan
"Thank you for leaving a review! If there is anything we can do to improve your experience during your next visit, please let us know."
Jane W.
Jan 2016
Auto Service, Auto Sales
.
Response from Tom Wood Nissan
"Thank you for taking the time to share your experience with us! We strive for excellence every time and appreciate your business."
Stephanie K.
Feb 2015
Auto Service
After having the vehicle for less than 4 months we ran into an issue with a rattle in the car. The service department had the vehicle in 5 times saying it was fixed when it clearly was not. Upon the 6th time having the car, they kept the car with NO response to me for over 4 weeks. I would call daily for updates, not receive calls back, be given the run around. It was a NIGHTMARE.
I again am having an issue with the same car, a door handle broke from the inside and the window has to be rolled down to get out. Not safe, or convenient. I was assured it would take 3 hours tops to fix. 4 hours later I was told a part had to be ordered, it would be done the next day. Next day rolls around. They ordered the incorrect part. It will be at least another day...assuming they ordered the correct part this time. I am not holding my breath.
These people are incompetent and have horrible customer service. I will both never buy a Nissan again and NEVER EVER shop at this dealership again. I would tell anyone and everyone to drive any amount of extra miles to get to a different dealer over working with this location. HORRID.
I again am having an issue with the same car, a door handle broke from the inside and the window has to be rolled down to get out. Not safe, or convenient. I was assured it would take 3 hours tops to fix. 4 hours later I was told a part had to be ordered, it would be done the next day. Next day rolls around. They ordered the incorrect part. It will be at least another day...assuming they ordered the correct part this time. I am not holding my breath.
These people are incompetent and have horrible customer service. I will both never buy a Nissan again and NEVER EVER shop at this dealership again. I would tell anyone and everyone to drive any amount of extra miles to get to a different dealer over working with this location. HORRID.
Response from Tom Wood Nissan
"Hi [member name removed]. We apologize for the service you have received/been receiving. We are working to rectify this situation. Please feel free to contact Gary Adams if you have any further issues. Again, we apologize and are working to correct this situation."
Kathleen G.
Oct 2014
Auto Service
It was okay - typical car buying experience but they handled it quickly and we were able to work out a deal without a lot effort. The finance process went okay but don't like the surprises and one-time only decisions you have to make on warranties. If they are so valuable then I should be able to know the cost in advance and make an informed decision vs. the one-time only sell tactics.
Wanda F.
Apr 2014
Auto Service
I'm very satisfied with them and I wouldn't go to anybody else. I have a manager up there whose name is Philip Caldwell and I will always go to him because I know that he will take care of my car in the best way possible so I have no disagreement at all. I call him then he tells me when to come in and he takes care of my car. His services has been exemplary that I have no reason to downgrade the company. I recommend them frequently.
Response from Tom Wood Nissan
"We are so happy to hear that Phillip was able to find you the perfect car to accommodate your needs; you are in great hands. Enjoy your new ride!"
Scott W.
Feb 2014
Auto Sales
What I liked was that the sales person was very knowledgeable, very helpful and friendly. The problem I had is when I purchased the car and closed the deal, I dealt with the finance manager and he was very dishonest. He made misleading statements and had me purchase things that were not required to be purchased or was not mandatory. For example, they sold me some sort of a gap insurance that he said was mandatory to be purchased for the vehicle, that was like $250 or $300 but when I got home and read all the fine print, it turns out that it was optional. So they were clearly dishonest about it and it was a very high-pressure sale as well. It was a very bad experience and I would not use them again. I posted this feedback on a website and I got a response saying they were sorry for the bad experience and that someone would contact me but no one ever contacted me, so clearly they don't care.
Response from Tom Wood Nissan
"Hello, I'm sorry to hear about your experience. The manager at the dealership has been informed and the proper actions will follow. Again, I'm sorry for your experience."
Gary K.
Sep 2013
Auto Service
Got a lot of and quot;They...and quot; comments initially, not and quot;WE will...and quot; - very definitely trying to keep from taking responsibility or accountability for some known warranty issues (and quot;I have to let you know you may have to pay a minimum of $104 ...and quot; NO, under warranty, I shouldn't have to and quot;...well, maybe...and quot;). Ultimately did seem to find and correct problem. Likely the fact that I'm not local and don't get regular service there (live in Muncie, with no Nissan dealer nearby) played into their responses.
Amy C.
Sep 2013
Auto Service, Auto Sales
Always courteous and prompt. This is our third lease with Tom Wood Nissan and we have no complaints what so ever. Everyone is super friendly and gets us in and out whether we're doing our lease paperwork or service on the vehicles.
Response from Tom Wood Nissan
"Thank you for taking the time to share your experience with us! We strive for excellence every time and appreciate your business."
Keith T.
Jul 2013
Auto Service
It is easy to work with them. You call them up, set an appointment, and they get it done. They are friendly and courteous and easy to deal with.
Response from Tom Wood Nissan
"Thank you very much for such a great review! We hope to see you again soon."
Michel C.
Jun 2013
Auto Service
They lost my trust.
Since my car is a Nissan I thought it would make sense to have the 60K mile tune up done by the Nissan shop. I checked the price and the reviews on Angie's list and I didn't see anything wrong therefore I took an appointment with them.
Tom Wood Nissan has a good website for Scheduling a service. It spells out all the points that will be checked and all the services that will be performed for a specific price.
When I arrived to get my car serviced, they gave me a higher price for the service to be performed. After pointing at the website they reduced the price to match what was on the website. They also proposed a free car wash and this is nice.
When I came back, the first thing I saw was that there was no Car wash. I mentioned that the car didn't get washed and I was told that it was washed but it rained after the fact. My car has 2 month worth of dust all over and it is obvious that this is not the result of the last rain! Maybe I misunderstood and he meant that they could not do it because it was raining (Benefit of the doubt).
Then when I was paying one employe asked the other if the engine coolant was replaced and the second one said yes. I asked the guy who took the work request why it is not mentioned on the receipt and he said that it was performed but the computer doesn't generate the proper list.
When I arrived at home after letting the motor rest long enough I could check the coolant level and it is well below the minimum and this mean that this was not even checked.
When I remove the cap for the coolant, I can see dust, a dead mosquito and no trace of coolant there. There is no way the coolant has been flushed and replaced.
So what else they didn't do????
I paid $266 and I don't know what has been performed on my car!
Since my car is a Nissan I thought it would make sense to have the 60K mile tune up done by the Nissan shop. I checked the price and the reviews on Angie's list and I didn't see anything wrong therefore I took an appointment with them.
Tom Wood Nissan has a good website for Scheduling a service. It spells out all the points that will be checked and all the services that will be performed for a specific price.
When I arrived to get my car serviced, they gave me a higher price for the service to be performed. After pointing at the website they reduced the price to match what was on the website. They also proposed a free car wash and this is nice.
When I came back, the first thing I saw was that there was no Car wash. I mentioned that the car didn't get washed and I was told that it was washed but it rained after the fact. My car has 2 month worth of dust all over and it is obvious that this is not the result of the last rain! Maybe I misunderstood and he meant that they could not do it because it was raining (Benefit of the doubt).
Then when I was paying one employe asked the other if the engine coolant was replaced and the second one said yes. I asked the guy who took the work request why it is not mentioned on the receipt and he said that it was performed but the computer doesn't generate the proper list.
When I arrived at home after letting the motor rest long enough I could check the coolant level and it is well below the minimum and this mean that this was not even checked.
When I remove the cap for the coolant, I can see dust, a dead mosquito and no trace of coolant there. There is no way the coolant has been flushed and replaced.
So what else they didn't do????
I paid $266 and I don't know what has been performed on my car!
JOSEPH S.
Apr 2013
Auto Service
They do my tire rotations, oils changes, and all of my PM work. They are a great group of guys. They never try to sell me something that I do need. They are very honest people over there. Every time I'm in there, I feel like I am handled properly. Very fair pricing.
Response from Tom Wood Nissan
"Thank you for taking the time to rate us! We hope to see you again soon."
Keith T.
Apr 2013
Auto Service, Auto Sales
Service staff was fast and overall quality was good
DELORES S.
Feb 2013
Auto Service, Auto Sales
I think they charge more than the average price. I bought my car there and my car before there. I always take it back there for oil change. Sometimes they have special coupons. You can go without an appointment. They have a nice waiting atmosphere. I just love it. They wash you car too when you're there, free of charge.
NANCY G.
Feb 2013
Auto Service
I'm always really pleased with them. The people are always really helpful.
FREDERICK W.
Feb 2013
Auto Service, Auto Detailing Service
Tom Wood Nissan has done a wonderful job when I bring my 10 year old car in for service. Their service has always been very good. I like that they seem to be very honest with me, they get the work done, and do it well. I have gone in their for minor things and they won't charge me. I go in saying this light came on and they fix it and send me on my way. They are very, very nice.
Scott A.
Jan 2013
Auto Service
The reason I go to Tom Wood Nissan is primarily because I have a service warranty when I bought my car.
JIM B.
Oct 2012
Auto Service
My husband was pleasantly surprised with the outcome of the headlights. The headlights look like new. The job on the window was more complicated than it sounds and they did a great job on this as well.
JON L.
Jul 2012
Auto Service
They do a very good job.
Michael R.
Jul 2012
Auto Service
I discussed the reason for service above. The car was supposed to be serviced on a Wednesday (I might be off a day or so) so I made a 7:30 am appointment and then brought the car in the night before. When I had not heard anything about what the problem was by 11:30 am, I called the store and was given a bit of run-around before finally they told me the tech was just test driving it right then, 4 hours after the supposed appointment. They called me back later that afternoon and said they really couldn't find anything wrong except perhaps the above referenced heat shield, which they removed.
I went to pick it up at about 5:00 pm and as I was leaving the store I could tell the noise was just the same - they clearly had not driven the car after removing the heat shield. They gave me a sheet showing that they had checked all the suspension parts and there was no problem.
I certainly saw no point in returning there, so I took the car to Zionsville Auto Repair. They ca;lled me back within 2 hours and said it was a bad right front wheel bearing and possible axle, gave me an acceptable quote, and had the car done by noon that day.
I went to pick it up at about 5:00 pm and as I was leaving the store I could tell the noise was just the same - they clearly had not driven the car after removing the heat shield. They gave me a sheet showing that they had checked all the suspension parts and there was no problem.
I certainly saw no point in returning there, so I took the car to Zionsville Auto Repair. They ca;lled me back within 2 hours and said it was a bad right front wheel bearing and possible axle, gave me an acceptable quote, and had the car done by noon that day.
Response from Tom Wood Nissan
"Service Manager Joe Feltman spoke with the member and apologized for his experience. We refunded the $30 that he spent, and also offered him a free oil change coupon. He seemed satisfied with this resolution and thanked us for our consideration."
Pamela K.
Jun 2012
Auto Service
I originally bought my car from Tom Woods Nissan. They have always been nice and helpful. They've bent over backwards sometimes to make sure everything is done right.
Lance S.
May 2012
Auto Service
My overall experience with Tom Wood Nissan was very poor. My primary issue was a vibration when I reached speeds between 55-60 mph. I was told this was diagnosed as the tires needing balancing (even though new tires had been installed one week before) and new shocks. I authorized the work.Upon picking up my vehicle, I immediately noticed that there was no change in the vibration and sheduled another appointment. I was then contacted and told that at least two of the new tires were bad and needed replaced. I picked up the vehicle and returned it to the place of purchase for the tires and they gladly replaced the supposedly bad tires. There was still the same vibration even after the tire replacement so I returned the vehicle to Tom Wood. Tom Wood quickly informed me that now the two remaining new tires were bad and needed replaced. They also quoted me a price for four brand new tires that Tom Wood would provide, blaming the issue on the previous tire installer. Obviously, I declined and confronted them about their improper diagnosis of the shock replacement. I was told that "they needed replaced anyways." I have since returned to the original tire installer and had four brand new tires of a completely different brand installed, but the problem has not been resolved. I have been told by a tire company that this is not a tire issue and must be something more in-depth. I am hesitant to return it to Tom Wood as it seems they just want to "throw parts" at the vehicle without truely finding out what the issue is.
Response from Tom Wood Nissan
"The member came in to our store on March 19th. His initial complaint was vibration at 50-70 mph, and there was a second complaint of vibration during heavy braking. We suggested balancing his tires for the first complaint, and for the second his brake pads as well as his rotors needed to be replaced. We found some additional items during our inspection process that needed attention, which included front wheel bearings that needed to be re-greased, rear brake drums that needed to be replaced, and all four shocks that needed to be replaced. The member returned a week later and said he could still feel a vibration at high speeds. We put the tires on our balancer and found that the tires were out of balance again. We checked the road force and found three tires outside of specified tolerances while one was borderline. We suggested either purchasing a good set of tires from us or returning to where he purchased them from and having them replace all four. He decided to go back to where he bought the tires. He then returned to us on April 9th stating that they replaced all four tires and it didn’t change anything. We inspected the vehicle and found they only replaced two of the four as two of them still had the markings we had put on them showing they were outside of specs. He was to return to them to have the other two replaced. That is the last we have heard until this report came in. Our best options to him were to either have us replace the tires with our tires and return the faulty ones to the store he bought them from for a refund, or to have the tire store replace the tires with tires that will balance and reimburse him for what he has spent."
G B.
Jan 2012
Auto Service
Their service department is absolutely top notch. He did not charge me anything for that. It just took a couple of minutes to show me a trick that I did not know about. When I went in there for regular service, they got me in and out quickly. They offered to drive me to the mall so that I can hang out and do other stuff. They then drove me to a restaurant while my car was getting serviced. They had ipads there and Wi-Fi access so that I can check email. I can also use my own tablet with their WI-Fi. I am not disconnected from the rest of the world when I am there. You just need to give your driving license and they will get you your ipad. When you walk out they will take the ipad and return your license. They are nuts and that is why I bought two cars from them within a week. I had such a good experience with my one car that my husband bought another car from them. They are crazy good. I would tell people to by a Nissan just to use their service department. They are so nice and awesome. They treat me like a human being. Their prices are reasonable.
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FAQ
Tom Wood Nissan is currently rated 4.0 overall out of 5.
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Tom Wood Nissan accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Tom Wood Nissan does not offer free project estimates.
No, Tom Wood Nissan does not offer eco-friendly accreditations.
No, Tom Wood Nissan does not offer a senior discount.
Yes, Tom Wood Nissan offers emergency services.
Yes, Tom Wood Nissan offers warranties.
Tom Wood Nissan offers the following services: Automotive Sales, Service, Parts & Accessories.