About us
Tom wood ford in indianapolis, in treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Business highlights
Emergency services offered
34 years of experience
Services we offer
Auto sales and repairs, rental cars & auto detailing.
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
3.991 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 54% | ||
| 14% | ||
| 8% | ||
| 13% | ||
| 11% |
Filter reviews by service
Showing 1-25 of 91 reviews
Jie Z.
May 2019
Auto Service
We have an Escape 2015 model and routinely goes to this dealer for oil change and maintenance because it is the closest Ford dealer. Once we found the coolant level was very low, and requested during the maintenance appt to have it refilled. After the service, they told us it was refilled and wrote that in the checklist, but when we opened the hood, the coolant level was as low as before the service. This is not the first time they claimed of doing a service they actually didn't. There were two times that they claimed they washed my car but actually didn't. We will never come back to this dealer again.
Michael S.
Sep 2017
Auto Service
unknown
James F.
May 2017
Auto Service
They wanted to charge me $900 to repair the window. I balked and went to the dealer I purchased the vehicle from, despite having to travel to the Chicago area, and they were very accommodating and repaired it quickly without charge. If you get any estimates from Tom Wood Ford, I would strongly recommend getting a second opinion before proceeding with a repair.
Response from Tom Wood Ford
"Thank you for your feedback, I appreciate it very much. I'm very sorry that my team didn't take the time to show you the outside influence markings on your vehicle, as they prohibit us from a legitimate Ford warranty claim. I'd love to have you come by so I can explain more in detail to keep this situation from happening again, as we greatly appreciate you being our client and strive for a five star experience with every visit. Tom Kashman, Service Manager 317-848-6728 Office 317-339-8883 Cell"
Claire B.
May 2017
Auto Service
.
Response from Tom Wood Ford
"Thanks for the stellar rating!"
Keith S.
Apr 2017
Auto Service
I previously took my car in because the car acted as if it wanted to stop. They could not find anything wrong with my car. A month and half later, my car stopped and would not start back up. I had it towed in and they were able to run a diagnostics check and found that my fuel sensor went out. They stated that because the check engine light wasn't on the first time, they were unable to locate the issue. They had my car up and running with in 3 hours.
Response from Tom Wood Ford
"Thank you for taking the time to share your experience with us! We strive for excellence every time and appreciate your business."
KEVIN W.
Mar 2017
Auto Service, Oils/Lubricants
It went slowly. Very slowly. I had a 3:00 appointment for an oil change for a 24 year old pickup. When I checked in on time, the service director said it typically takes about an hour, but business was slow that afternoon so it would probably take less. They took the truck back right away. At about 4:10 I went up to see how it was going. A different service director who was now responsible for the truck was just standing around when another got his attention for me. He came and explained some things they recommended also having done and asked if I wanted them done that day. I didn't, and he seemed miffed that I would decline. He said it would be just a few more minutes as they finished up and brought the truck around, and directed me back to the waiting room. 20+ minutes later, he came and got me, and then we spent another several minutes checking out. So my complaints are: 1) You had all the information about the truck ready to go before I went up to check on it. You weren't doing anything else at that time. Why was I still waiting and not hearing from you when the work on the truck was finished? 2) It's my truck, not yours, so keep your attitude to yourself when I decline to spend another who-knows-how-long having additional services done that day. 3) Why didn't you check me out when I came up the first time so I could be ready to go when you brought the truck out? There was no additional work to be done on it. A 'few more minutes' turned into nearly another half hour. 4) An oil change, on a not very busy day, with an appointment, should not take nearly 2 hours. 5) While no one was nasty, neither was anyone friendly that I dealt with. This was their chance to make a first impression. It was not a good one. They won't be given an opportunity for a second impression.
Response from Tom Wood Ford
"We absolutely understand your frustration and are very sorry to hear about your experience. Thank you for taking the time to share about your visit as your feedback helps us to grow as a dealership. Our Service Manager, Tom Kashman, can be reached at your earliest convenience at 317-848-6728 to further discuss your visit."
Gregory H.
Feb 2017
Auto Service
The worst was not answering my voice mails, not returning calls, the cost of the repairs. In the last two weeks, it's almost $3000. I'll use them again because they are close by.
Response from Tom Wood Ford
"Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit."
Conrad M.
Oct 2016
Auto Sales
unknown
Response from Tom Wood Ford
"Thank you for taking the time to rate us! We hope to see you again soon."
Pete A.
Oct 2016
Auto Service
Too many calls by me to follow up. Poor communicationAppointment at 745 not seen until 2 after two follow up calls. Prior service was good. Drove past other dealers to come to tom wood.
Response from Tom Wood Ford
"We are sorry to hear you had a poor visit as we strive for a five star experience. We've notified the management team at Tom Wood Ford and someone should be reaching out to you shortly."
RONEL G.
Sep 2016
Auto Service
.
Response from Tom Wood Ford
"Thank you for taking the time to review us and would appreciate more feedback about your experience so that we learn from your feedback to be the very best."
Bethany E.
Sep 2016
Auto Service
unknown
Response from Tom Wood Ford
"Thank you for choosing to do business with us! We greatly appreciate it and you taking the time to leave us an outstanding rating."
Jason G.
May 2016
Auto Service
unknown
Response from Tom Wood Ford
"Thank you for taking the time to share your experience with us! We strive for excellence every time and appreciate your business."
Angie H.
Apr 2016
Auto Sales
They should be a little more efficient. It was a little more drawn out than it probably needed to be.
Response from Tom Wood Ford
"Thank you for taking the time to let us know about your experience- Your feedback has been submitted to the General manager so that we may provide a more efficient experience."
Kay L.
Mar 2016
Auto Service
unknown
Response from Tom Wood Ford
"Thank you for leaving us a review! How may we make your next experience a five star one?"
Rachel W.
Jan 2016
Auto Service
unknown
Response from Tom Wood Ford
"Thank you for leaving us your feedback!"
John S.
Jan 2016
Auto Tires
.
Response from Tom Wood Ford
"Thank you for stopping by! We hope you enjoyed your service. Let us know of any suggestions you may have."
Jonathan F.
Dec 2015
Auto Service, Auto Sales + 1 more
This was a great experience! I have purchased 2 mustangs through Tom Wood Ford, so I decided to bring my 2014 in to see if I could upgrade to the 2016. I didn't want my payment to go up much, if at all, so this was more of an exploratory appointment.
My salesman, Josh, was very professional. He greeted me at the door and asked me what I needed help with, but he wasn't overbearing or pushy. I work in sales myself, and I think that Josh exemplifies the characteristics necessary to be a good salesperson these days. His listened to my needs and was never pushy. I told him that I was considering trading up but that I needed the numbers to make sense, so before he tried to build hype into the product, he ran the numbers for me. It turned out that there was no way that it would make good financial sense, and Josh didn't push me to make a bad decision! He wanted me to be happy overall, and I couldn't appreciate that more. His great customer service skills have cemented me as a Tom Wood customer indefinitely. It's so refreshing to work with a salesman that valued my long-term satisfaction over making a quick buck.
Please hire more salespeople like Josh! He is the type of car salesman who goes against the mold and brings some good credit back to that profession.
My salesman, Josh, was very professional. He greeted me at the door and asked me what I needed help with, but he wasn't overbearing or pushy. I work in sales myself, and I think that Josh exemplifies the characteristics necessary to be a good salesperson these days. His listened to my needs and was never pushy. I told him that I was considering trading up but that I needed the numbers to make sense, so before he tried to build hype into the product, he ran the numbers for me. It turned out that there was no way that it would make good financial sense, and Josh didn't push me to make a bad decision! He wanted me to be happy overall, and I couldn't appreciate that more. His great customer service skills have cemented me as a Tom Wood customer indefinitely. It's so refreshing to work with a salesman that valued my long-term satisfaction over making a quick buck.
Please hire more salespeople like Josh! He is the type of car salesman who goes against the mold and brings some good credit back to that profession.
Response from Tom Wood Ford
"So glad to hear about your experience! thank you for leaving us a review."
Nathan W.
Dec 2015
Auto Service, Auto Transmission Service
I have always been distrustful of dealer repair shops, but the tom wood repair shop has change my view. They are professional courteous and explain the issue and multiple corrective actions at different price levels to correct. Trey Scruggs was great to work with.
Response from Tom Wood Ford
"Thanks for the 5 star rating! We're happy to hear that your needs were met and we hope to continue to service your vehicle in the future."
Yvonne G.
Nov 2015
Auto Service, Air Conditioning - Auto
.
Response from Tom Wood Ford
"Thank you for taking the time to rate us! We hope to see you again soon."
John C.
Sep 2015
Auto Service, Auto Transmission Service
It was a lemon. Although I leased it, within the first 2100 miles, they had to replace the transmission. Tom Kashman, is a horrible service manager. He refused to have the car fixed, and he refused to have actual warranty work to fix the brakes. The rotors were making noise and under Ford's warranty, more should be replaced and he refused to take care of the car so I had to take it to Andy Mohr which they actually stepped up and took care of everything. It was all under warranty with Ford. He treated me very poorly as a customer. I would never recommend taking any vehicle to a Tom Wood Ford dealership or purchasing from them. It's very, very bad taste. They even refused to take the car back at that location. I had to return the lease at a different Ford store because they didn't want anything to do with me or that car because I complain to them constantly about the product. As a matter of fact, that was why we are going to Angie's List, it's because of Tom Wood Ford and the review that we were going to put on to defend ourselves. We joined the State fair a year ago. They were going to charge me $500 to replace those brakes when they were actually under warranty. I refused to pay for the service that I had been told was a warranty issue. It actually was replaced under warranty and then it started making the same issues, and they wouldn't replace it again. This issue that was wrong with the transmission was across the board, but they were only replacing them under TFB Ford taxis. Ford refused to fix it for their customers. That's why Tom Wood refused to get another transmission or even look at it. They actually told me to leave their lot. They told me I wasn't welcome back. Their service prices are a little exorbitant. I would call and he would say he had a car and I would call in and pick the car and they kept pushing me off. It took 67 days for the vehicle to be fixed originally. At this point, the vehicle is no longer in my possession. It had just gone on. It had gotten hired and hired, forgotten, and moved on, but I would like fellow Angie's List members to know that it is not a good place to have their vehicle serviced.
John S.
Sep 2015
Auto Sales
They did well - they got the financing done, they had a hybrid car in stock I liked. I've been very happy with the car
Elaine L.
Jul 2015
Auto Service
INTERIM REVIEW
We took our 2005 Thunderbird in for routine service on July 3rd and noticed damage to the front of the vehicle when we got it home; this car is in pristine condition. We are still trying to resolve the issue.
We have left numerous messages with several people, including Tom Wood, and they don't return our calls.
Response from Tom Wood Ford
"Thank you for taking the time to advise us of your recent visit to our dealership. Having feedback such as yours means a great deal to us, so we may continue to maintain and improve our customer service. We would like to discuss the situation more in detail and apologize for the poor experience."
Diane F.
Jun 2015
Auto Service, Auto Transmission Service
I think that Tom Wood Ford service is one of the best things about Indianapolis, and I mean that in the most sincere way. We have been customers since 2004 and have purchased two cars with them. In the service department, I always feel well-advised. We have had emergency help as well as scheduled maintenance and always with kindness and expert service. I have observed others in the waiting room who are also treated with equal kindness and concern. I really appreciate the high quality of performance.
Response from Tom Wood Ford
"Thank you for taking the time to share such kind words about your experience with our team here. We are dedicated to providing you the ultimate guest experience and are pleased to know that you enjoyed your visit!"
JOSEPH S.
May 2015
Auto Service
The dealer told me I was buying a car that was new with a "handful of miles on it" and the drive from another dealer (approx 100 miles). At the closing, I expected mileage of 120- 130 miles on the car but the car mileage was almost 800 miles.This suggests an uncertain usage for two months and they had no explaination for the usage. I requested a followup price adjustment for the mileage and the unknown usage of the car but they only offered a very token amount.
Also, the rep who handled the closing documents was very friendly at first and then pitched an expensive extended warranty which I twice declined. He then became very curt and very rude during the rest of the meeting.
I would not recommend the dealer.
Also, the rep who handled the closing documents was very friendly at first and then pitched an expensive extended warranty which I twice declined. He then became very curt and very rude during the rest of the meeting.
I would not recommend the dealer.
Marcus F.
Mar 2015
Auto Service
unknown
Licensing
Bonded
Insured
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FAQ
Tom Wood Ford is currently rated 3.9 overall out of 5.
Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: Closed
Tom Wood Ford accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Tom Wood Ford does not offer free project estimates.
No, Tom Wood Ford does not offer eco-friendly accreditations.
No, Tom Wood Ford does not offer a senior discount.
Yes, Tom Wood Ford offers emergency services.
Yes, Tom Wood Ford offers warranties.
Tom Wood Ford offers the following services: Auto sales and repairs, rental cars & auto detailing.