Tom Wood Collision Center

Great job, repair invisible. Done on time

It was AWFUL!!! It took over 2 months for them to start the repair. The first time they said it was done, they figured out that the tie rod was bent. I saw this when the accident happened. The second time, my black car was gray, there were burn marks in the paint and the plastic trim piece was more scraped than it was after the accident. The 3rd time, closing my front door made an awful rattling sound. The 4th time, the button to unlock my door wouldn't work. I took it back for them to fix that, and after 2 hours, they came back and said that I would need to bring it back. The 5th time, they said that the door lock was fixed, and it was, but the window would go down, but not up. The 6th time, they fixed the window. There is still a terrible rattle in my door and dash, but after 6 tries, I just gave up! Please DO NOT go through the troubles I did. Take it someplace else. Lastly, when I was there to pick up my vehicle for the last time, there was someone else that had their vehicle back for the 3rd time.

I have been asking them for a loaner car, I have also asked them to cover my car payment due to them letting my car sit and not be attended to for over a month.

It worked out really well. They were able to match a door handle and passenger mirror on a 1999 Toyota Camry. They matched the paint perfectly and located the parts quickly. They are very responsive and it was an overall good experience.

I had a minor rear end collision damage to my Lexus.  The rear bumper, parking sensors, muffler had to be replaced.  I went to Tom Wood Collision in spite of poor Angie's List reviews because Lexus recommended them and this was just a six month old car.  My insurance provided the assessment and I pre-paid Tom Wood Collision to have all the parts ordered and ready.  I was told that the parts are in and to drop off the car on Sunday January 31st, which I did.  I was told that the car will be ready on Friday the 5th.  I asked them to update me daily.  I never heard anything.  Messages left at service coordinator Michael Taylor was never returned.  I have a Lexus app on my phone that shows when the car is unlocked and they did not even look at the car until Thursday.  Friday afternoon, I heard back from the service manager that they have to order additional parts and the car will not be ready until Monday or Tuesday May 15-16th.  I had to renew my car rental for additional two weeks because of this delay.  This was out of my pocket as my insurance did not have car rental coverage for this type of a collision.
I did get an email update from Meghan Sievers at the front desk updating on the status.  She actually is the only person there who is customer oriented and responsive and responsible.  
After that there was no news from them again.  I called and left a message with Michael Taylor that was never returned.  On Monday 16th, I called again and Michael Taylor was supposed to call me back, but, I did not hear from him.  The car again was not moved or unlocked according to my app until Monday.  I called Meghan Sievers on Tuesday as she is the only responsive person there.  She looked the car up and said it will not be ready until the 19th.  They had not ordered a required part.  I pushed to get the car finished earlier and also for Tom Wood to pick up my rental expenses beginning on the 23rd.  Meghan agreed to arrange that.  I ended up paying extra $300 in rental car payments because of their delay.
Finally I got a call back from Michael Taylor that the car will be ready on Wednesday the 24th.  I picked up the car on the 25th morning.
The workmanship was good and the car looked as new.  But, the customer service (other than Meghan) is horrible.  Communication is horrible.  I will never go there again.

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TOM WOOD IS THE BEST. THEY ARRANGED MY RENTAL CAR FOR EARLY ON THE DROP OFF DAY. THE CAR LOOKS BRAND NEW, AND THEY CLEANED THE INTERIOR ON TOP OF IT ALL.

We were in a car accident in our new Nissan Rogue. Having just purchased the car at Tom Wood Nissan, we trusted them with the repairs - and it has been a very frustrating experience. That was almost 4 weeks ago and we still don't have the car back, even though they have continued to promise that it will be ready. (We needed it to attend a family wedding on the East coast and missed it because the car wasn't ready.) We called repeatedly and our calls were not returned and our messages that we left were (apparently) never delivered to the person in charge of our repairs. Finally, on the day they assured us it would be available they "found another problem" and had to order yet another part to fix it. Why this wasn't found several weeks ago when they were "inspecting and evaluating the vehicle" is a mystery to me. Overall we have been treated poorly, in spite of the fact that we just bought a car from them! We do not recommend this company.

Tom Wood Collision center told me it would be less than a month to fix my car, and my insurance company provided me with a rental car for one month while they fixed it. After a month, the car was still not completed. They said it would take longer. We basically had to convince them to supply me with a rental car. My car ended up taking OVER an additional month. After finally getting my car back, they drove it to my house and apologized. I thought that was nice that they drove it over. However, not long after (less than a month), I was driving home from work in a bad part of town on a hot summer day, and I felt something completely fall out of the bottom of my car. I saw pieces fly down the street in my rearview mirror. Since it was a bad part of town, I did not stop and went home. My car still worked, but I noticed the AC had stopped working. Once the car also shut off by itself while I was driving.
I took the car back and they told me the and quot;AC had fallen out and it was fixedand quot;. It worked for the rest of the summer. This summer, I turned on my AC, and the same thing-it did not work. I figured it was probably a problem with the Freon since Tom Wood Collision Center said it was fixed. I took it to a local mechanic and they said that there was a much more severe problem---that there were pieces missing! I told them about last summer how I felt things fall out of the bottom of my car. They said half my compressor was missing along with other pieces! They said those probably felll out last summer and they never fixed it correctly! And that if I let it go I could be driving around and the whole belt could fall apart. This is very dangerous.
After hearing this, I called my father and we made an appointment for me to take my car back to Tom Wood Collision. When I took it back in, they were only supposed to look at it quickly. It ended up taking near 3 HOURS. They LIED to my face. They took me out to my car, popped the hood, and told me that and quot;look there is nothing wrong with your carand quot;. I honestly think they took advantage of me because I am a woman and do not know about cars. They said and quot;Oh we are going to run a test to see why your AC is not working it will take a half hour. and quot; It took a hour and a half +.
They finally gave me my car to take home. And said they would call my father about it...which I thought was strange if there was and quot;nothing wrong with itand quot;. A week later they called my father and told him that they could not fix the car because it has been over a year.
They knew there was something wrong with the car, did not repair it, let me drive around with a dangerous situation, and lied to my face (which I honestly think has to do with the fact I am a woman). My father also believes that they put cheap parts in my car which is why it fell apart.
I will NEVER use them again if I have a choice and discourage anyone from visiting this dishonest business who would rather make a profit than ensure the safety of their customers.

This is my second experience with Tom Wood Collision.
Both experiences have been excellent.
All repairs were explained and the time frame and estimated costs were discussed and explained.
The advisors are very professional.
The most important thing however is the repair. Absolutely amazing!
You cannot see any sign that this is not the original bumper. They take longer for the repair, but make sure
it is top notch.
I highly recommend this group, and be surer to ask for Merze (Mercy) Solis, the manager. Very nice and personable
and goes the extra mile to make sure you are happy with the repairs. He even picked up the car and drove it
around to the front of the building and helped us inspect the bumper.

See above.

The work was completed and the finished product was acceptable. It took MUCH longer than anticipated and they were non-responsive when deadlines passed. I had to call them to determine the status of the job when the estimated finish time passed (repeatedly) - if I was lucky I would get a return call within 24 hours. I will never go back. If I had not had a good experience purchasing my Subaru from their dealership, I would never again have ANY business dealings with Tom Wood enterprises.

If you have ever been curious about how it was to do business in the old Soviet Union, I would recommend dealing with Tom Wood Collision Center . The person who made the initial estimate said repairs would take four days, maybe five depending on what they found when they got the bumper off. I delivered my car on 12/16/13. After five days, he said it would be another week. Then the delay grew to1/2/14. I got my insurance company involved, and I think they helped move things along. Got the car back on 1/10/14 - 25 days after I took it in. I'm not sure Nikita Khrushchev could have done better.

The repair seems be fine, but the appearance of deception in the way they dealt with me really informs my rating.

Over all the work they did was great . The car was finish in very reasonable time Porsche parts do take time to get so it took a little time but the work they did was amazing . the car looks like the day i purchased it . The car is in amazing shape I would have never know it had any body damage ever.
Great work Tom wood and thank you for the excellent service.
The work took a total of 14 days seem very reasonable they took the extra time to polish it up for me and make it look perfect.
The truly are amazing at what they do and i would recommend them to any one of my friends.

They were efficient, friendly, and very helpful. My insurance was accepted on site and the company did a great job of getting me in and out very quickly during drop off and pick up. I'd highly recommend tom wood body shop.

Their location was good because they are right beside where my husband works. They gave us a loaner vehicle but it was through insurance. We struggled with an adjuster that also works there; we don't think that is a good practice because it is like he is working for both parties. If we had known that, we wouldn't have done it. We called them because that is where we bought our vehicle. In the end we got what we wanted which was matching headlights, which seemed like a given. They didn't want to do it because they said that didn't happen and we said that it wasn't our fault. It also had to do with the insurance from the other company so it wasn't their fault. The work they did was beautiful. We didn't think it was professional to have the adjuster also be the one working on the car. We would not use them again if insurance was involved. If insurance was not involved, then we would use them because they did a beautiful job.

Terrible terrible terrible!

My car looks outstanding. I feel the service that Tom Wood Collision Center was excellent. They are really nice but you have to keep up with them. It was another insurance company that was paying for all that was done and that was chaos but Tom Wood worked really hard around it. My car is now perfect. The job was supposed to have taken 2-3 days but it ended up taking weeks. Their communication was very bad, they never got back to me. They did not have the car ready according to the insurance company guidelines and that is what created problems although we had to step in.

I received an estimate through my insurance conceirge service located at Tom Wood Collision and after reviewing other repair services as well as Tom Woods, I decided to have Tom Woods do the work. I took my car in on Tuesday morning and it was ready for pick up on Thursday afternoon - way ahead of the scheduled Monday! My car was clean and waiting for me when I arrived to pick it up.

I use Tom Wood Subaru to service my Subaru, and have been happy. So after getting a light hit from behind on the interstate, I decided to give the collision center a try. The damage was very minor, and looked like it would just need some paint. However, Mark came out and said, and quot;I think we can fix this now.and quot; Sure enough after 20 minutes of hard work, my bumper looks near perfect. I tried to pay him for his time, but he refused. He definitely didn't have to do that, and I felt like he really took it to the next level. Top notch customer service!!! I will definitely be back, if I need them in the future.

See above.

My Rav4 was parked in the company parking lot and was hit by another employee while she was pulling into the parking stop beside mine. She did not want to fie a claim through her insurance company and offered to pay for the repairs herself. She recommended that I take it to Tom Wood Collision Center. I dealt with a gentlemen named Merze Solis. I can't say enough good things about this gentlemen. He exemplifies excellent customer service. Mr.Solis provided a loaner car which was totally unexpected and greatly apreciated. I talked on the phone several times with Mr.Solis before bringing my car in for the repairs and he was always very helpful and explained everything to my statisfaction. I dropped my car off on a Monday and received a call late the next day that the work had been completed and I could pick up my car. They did an excellent job. My car looks great. I would recommend Tom Wood Collision Center to anyone in need of body work on their car. Mr. Solis is a great asset to the Tom Wood Organization.

Every time I take it in, they seem to charge me a lot of money. I'm not critical of their work but they always seem to find a lot of problems. I think that they are expensive and I plan on looking for a smaller auto shop to go to instead of this dealership in the future.