Tim Maher Plumbing Service
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| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 0% | ||
| 3% | ||
| 0% | ||
| 0% |
I felt I over paid for this job. It was 2hours for 99.99 plus materials. It ended up being 3 hours. So I was charged 76.00 for the extra hour, plus 66.75 in material and on top of that a 49.00 trip cost to come to Shelbyville. Now the certificate did not say their would be a trip charge. It said it covered Shelby County.
"Regarding 24 mile trip to Shelbyville at customer's home I found no one at home even though I had called customer prior to my leaving Indy. Customer arrived approximately 15 minutes after I got to her home. The two lavatory faucets customer purchased had drains which had to be modified to accomodate high rough-ins to accept traps. Three of the four shut off valves worked with the one hot water valve breaking off in my hand. The water supply had to be shut off by water heater in basement in order to replace broken one. The other work requested (not mentioned in review) included repairing leak behind diverter spout in tub wall. Removed diverter spout and replaced specialty o-ring. with copper seal and silicone caulking. Also caulked plumbing tub wall where it meets bath tub. This additional work did require the extra labor charged for. A service call charge is not a labor charge but is common practice in the service industry to help cover other overhead expenses and fuel charges, stock, tools, insurance, inventory on vehicle, etc. We do try to adjust for distance and fuel prices. Lastly, customer left during work which was ordered and when husband was presented with bill upon completion, he was unable to write a check because customer had checkbook with her. We did receive payment in mail four days later, but we did not receive any communication from her regarding her complaints and comments. I would have been happy to discuss any concerns or questions she might have had if she had told me."
My only complaint is that there was a trip charge of $45 that was not mentioned in advance either in the fine print of the Big Deal or in the phone call.
Thanks again, Tim!
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