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The Drainman

Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Septic System - Install or Replace,

About us

Established in 1984 by John Phillips, The Drainman , Inc has been serving the greater Indianapolis metropolitan region for over 3 decades. We have more than 15 employees and each is committed to the same standard that John set for the company when it was founded. High quality service you can afford John believed in providing high-quality service at an honest and affordable rate. We take great pride in continuing this commitment to our customers and we continue to adhere to that same standard today. Individualized service We recognize that not all of our customer's needs are the same and that specially trained technicians are required to handle the diversity of problems that may arise. We are structured by specific divisions and each division has specially trained technicians to make certain that every problem we face has a solution. Up to date technology to serve you better We have the industry's latest technology and have GPS enabled service radio dispatched vehicles ready to assist you or your organization with any plumbing, grease trap or drain cleaning problem that may arise. Available every day of the year Service to our customers is provided 365 days a year. We also provide service contracts and true 24 hour service to our clients. If you re experiencing a plumbing, drain cleaning or grease trap problem why not give us a call at 317-822-9290? Let us show you why thousands of commercial and residential clients across the Central Indiana region have grown to trust and depend on The Drainman, Inc.

Business highlights

Emergency services offered
41 years of experience

Services we offer

Grease Traps, Plumbers. Water Jetting, Plumbing Drain & Sewer Cleaning, Replace & Repair Water Lines. Replace & Repair Sewer Lines Lift Stations, Sewer Contractors

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7126 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
5%
3
2%
2
2%
1
4%
Showing 1-25 of 126 reviews
Jacob P.
Jul 2016
5.0
Yes, I recommend this pro
$150
I scheduled the work on the phone the day before. Technician called ahead of time and was on schedule and completed the work in less than an hour. The cost was well under the estimate they gave me on the phone. Technician was very knowledgable and explained how I could prevent future problems and gave me some advice on a home repair project I was working. Next time it's out of my home repair scope I will definitely call again!

MIKE K.
Jun 2016
5.0
Yes, I recommend this pro
$2,700
It went perfectly, It was less than we thought it would be and got to the job quicker than we thought.

PAUL C.
Apr 2016
5.0
Yes, I recommend this pro
$125
unknown
Response from The Drainman
"Thank you for the review."

William S.
Oct 2015
5.0
Yes, I recommend this pro
$100
unknown

Rose S.
Aug 2015
5.0
Yes, I recommend this pro
unknown

Dawn C.
Jun 2015
1.0
$99
The tenant at my rental where I needed service said that the tech was rude and grouchy. I told her that was not a big deal if the drain was clear..3 weeks later the drain was again backed up with tree roots. I called the Drainman to see if they could go back out to see why this would be clogged so very soon after the service. The supervisor tech answers the phone with a "YEAH!" not very professional to begin with, then when presented with the issue, he proceeds to tell me how they don't warrantee  their work and if one of 'his guys' go back out they will charge me. At no point did I ask him to go back out, nor did I state I would not pay again if something other than the same tree roots were the issue if they did go back out. He proceeded to tell me again that they don't warrantee their work and when I stated to him that I was shocked that he was not willing to help come up with a solution, he said he didn't like my attitude and hung up on me. I immediately call the office and asked for the owner, the girl on the phone told me he was not in, and that i could leave a voicemail. which I did. The following day I still had not heard from the owner and I called again, another girl answered the phone, tells me he is not in and I asked if she could contact him on his cell and ask to give  me a call, she said that she would.  That evening the same girl calls and states she could redo the job for half price, I did not ask for a discount I asked to speak to the owner. She says he will not call me and that 45.00 was a final offer. What final offer? I never asked for a discount. The owner refuses to speak to me about the rude employees and the way I was treated nor did he care when I stated on his voicemail that I was a member of Angies list and was going to contact them. He still has not even so much as given me a call. Horrible service, no customer service at all.
Response from The Drainman
"No one at the office answers the phone with Yeah. He may of thought it was someone within our office calling back to his phone. We do not warranty drains if we pull anything out of them example tree roots. The technician stated that on the work order. in which the tenant signed and was informed of. If we do warranty anything it is only for 30 days. The job was completed on 5/14/15 and she called in on 6/14/15. Before we departed the premises everything was draining smoothly. The only way to eliminate this problem for good is to dig up the line and replace it. Our technicians aren't usually grouchy but everybody has a bad day every now and again and we apologize if he came across as rude and grouchy. We are all people, no one is perfect."

JENNIFER Y.
May 2015
5.0
Yes, I recommend this pro
unknown

RHONDA C.
Apr 2015
5.0
Yes, I recommend this pro
$126
On first call got a message machine.  A polite callback came within an hour and I was given general information about when we could expect service given the current work load.  Later got a call from the technician Curt who wanted to discuss the issue we were having.  He spend time with me trying to understand the issue, our unusual drain setup, and let me know what he thought the corrective action would be and, if the guess is correct, how much the cost.
 He called and told me the arrival time and arrived early.   After looking over the drain and vent setup he gave an opinion of what it was but we decided to run the drain that was having symptoms.   He found and corrected the issue that's been troubling us for months.  
Curt was very prompt and courteous, confident and not minding my questions.  Clean and well spoken as well.  I learned in conversation that he is a plumber as well as drain cleaner.  That explained the confidence and knowledge about other suggested corrections.   The bill was a little less than I expected.
Our house was left clean and tidy with no bad smells and the annoying problem gone.

Bryan H.
Mar 2015
5.0
Yes, I recommend this pro
$530
I took a while to get the jet machine here, but the drains work well now. We also learned quite a bit more about our drain situation including sump pump and exterior sewer that had not been explained before.  We live in an area where there is poor drainage and very much need the sump pump.  Will likely use them for future home rehab.

Mary B.
Mar 2015
5.0
Yes, I recommend this pro
$126
unknown

John W.
Feb 2015
5.0
Yes, I recommend this pro
$126
unknown

Michael P.
Nov 2014
5.0
Yes, I recommend this pro
$1,250
I have used The Drainman in the past and initially contacted them to install a new pump station pump as it appeared the old one was no longer working.  As it turned out the reason the old one was not working was that a line was clogged between that station and the holding tank and had been running continuously for a few days. The pump was inoperable, needing to be replaced  and the pipe still needed to be unclogged. The repair ended taking 2 days as both pits needed to be cleaned out before rooting out the clog and then to be sure water was moving between stations. 
Chawn was professional and most helpful working from an attempt at the least expensive solution to the ones that actually worked. I will contact them again for my future plumbing needs.

Michelle T.
Nov 2014
5.0
Yes, I recommend this pro
$325
We had a great experience.  The plumber showed up on time and was able to access the problem and remove the roots.  We also had them clean out another bathroom drain. 

Scott C.
Oct 2014
5.0
Yes, I recommend this pro
$200
They came once and it did not work and they came back and did again.  They got it right the second time.  I had a good interaction with them.  The work turned out good after the second time.

Michele T.
Oct 2014
5.0
Yes, I recommend this pro
$200
.

Michael W.
Oct 2014
5.0
Yes, I recommend this pro
$95
.

TRAVIS J.
Oct 2014
5.0
Yes, I recommend this pro
unknown

William S.
Oct 2014
5.0
Yes, I recommend this pro
$150
.

Karen C.
Oct 2014
5.0
Yes, I recommend this pro
$99
.

Katherine T.
Oct 2014
5.0
Yes, I recommend this pro
$200
unknown

MARGARET B.
Oct 2014
5.0
Yes, I recommend this pro
$99
It was fine. The initial thing is $99 and if they can't find it, they come back the next day. They don't charge you but they charge the $150 to use a lead on the router that goes through your line which I don't completely understand why they can't do that the first time that they're there. That's how they work. They made clear that they're going to do that but it just seems a little odd to me. They're responsive. He was late. He was a good guy.

RUTH W.
Oct 2014
5.0
Yes, I recommend this pro
$90
The service was great. He did a very good job and was very nice. I expected to have to pay more than $90 because he spent quite a bit of time working on it. I would have him again. He was here quite a while.

CAROLYN R.
Oct 2014
4.0
Yes, I recommend this pro
$250
.

Steve S.
Oct 2014
5.0
Yes, I recommend this pro
$150
I think the work turned out well. They showed up when they said they would and got it fixed. I think we have had them out a couple of times. The pricing is fair.

Nancy R.
Oct 2014
5.0
Yes, I recommend this pro
.
...
Showing 1-25 of 126

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Drainman is currently rated 4.7 overall out of 5.

The Drainman accepts the following forms of payment: CreditCard

No, The Drainman does not offer free project estimates.

No, The Drainman does not offer eco-friendly accreditations.

No, The Drainman does not offer a senior discount.

Yes, The Drainman offers emergency services.

No, The Drainman does not offer warranties.