The Computer Guy

The Computer Guy did a great job. They contacted me the next day with the results of their diagnostics test, and told me exactly what needed to be done and how much it would cost. The work was done by the next business day and my computer is good as new. They answered my questions about how to prevent the problem in the future. Would definitely hire again and recommend.

Great local guy, would never hesitate to recommend people to come here!

The extent of the diagnosis on the laptop took about one day. They thoroughly checked out my laptop and found extensive liquid spill damage to the motherboard, keyboard, and CPU . (the hard drive was found to be OK).  They itemized the cost to repair the computer and recommended buying a refurbished one and ordered same. The initial laptop they ordered was found to have some cosmetic scratches on the case which was unacceptable to them, so they ordered another one. The replacement they received was subjected to a battery of acceptance tests. Operating system was upgraded to Windows  10 and a antivirus program was added.
 During all of this process they kept me apprised (almost daily) of the progress being made. 
I found the Computer Guys technicians very professional in there interface with me. There work was very timely. I particularly appreciated the updates they gave during the entire process. I believe the cost I paid for the replacement laptop was extremely reasonable. I would highly recommend the Computer Guy.

Great job and completed quickly even with the show they had going on at the convention center. Would definitely recommend.

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I give him an A+. He's very involved in the community and he's just very knowledgeable.

He's really nice. I haven't had to go back so that's a big plus.

The work by the Computer Guys was excellent.  They were thorough and kept me updated on the progress of my computer.  My only "complaint" is the time it took  I was told it would be 4-5 business days to complete the work.  It did take a day longer.  However, they were thorough and again, kept me apprised of the progress.  There was no need to completely rebuild my system as had been my past experience with computer viruses.  Their location is not convenient to where I live but if the need arises I would return to them for service.

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We are grateful to them for being so thorough. We will definitely use them for any other computer problems we may encounter.

Everything went well, and I was happy with service.  Scheduling was easy, he completed the work on time, and he did a good job in all respects.

Typical bait and switch.  Delivered CPU to The Computer Guy May 1.  Voice mail message from employee stating additional charge of $49.  I called back and left message that I would pick up the computer and expected a refund of $30 since the job was not completed.  I paid $30 for an Angie's big deal: Computer Virus & Spyware Removal with PC Optimization.
The owner called me right back from home in Fishers late Friday night.  I stated to Gary that I had read the disclaimer in his advertisement with Angie's and understood there were additional charges for reloading Windows software but I would seek the entire service elsewhere because I felt this was a bait and switch.  Gary stated that his employees often get the information wrong and then advised there would be no additional charge for removing the 7 viruses and re-load windows. 
I told him that since he was so kind to do the work for $30 that had I changed my mind and would pay his employee's quote of no more than $49 to load my contacts from g-mail to Outlook from my Office Professional disc.  I picked up my computer on May 8, I was informed that Outlook contacts had not been loaded because they did not have the "key" to the Office Professional disc that I provided.
Employee asked for an additional $49 for the Window's software.  I advised them of my conversation with the owner, Gary, and they called him.  Gary had not documented the file properly and had apparently forgotten the nature of our conversation, around 9 p.m. on May 1, Friday night.  His employees said he is notorious for improper documentation following conversations with customers.  I felt he had been drinking when I spoke with him late on Friday but that is speculation based on his speech and overly kind spirit.
I asked the employees to call Gary back and that I wanted to talk to him.  This conversation took place around 2:30 p.m. and his manner and tone was completely different.  He was combative and abrasive and refused to take the $49 charge off denying the content of our conversation as I understood it, implying I did not understand what he said to me.  I paid the additional $49 and left extremely unsatisfied.
  
I made notes of my conversation and have a very clear memory of the conversation.  Gary denies that he agreed to no additional charges unless Outlook contacts were loaded.  He stated to me on the phone when I picked up the computer that $49 would be an exorbitant price for merely loading g-mail contacts into Outlook, contrary to what he said previously when he persuaded me to allow his company to do the work for the $30.
Very sweet and knowledgeable customer service staff.  I was unhappy before leaving the store after a week without my computer and sincerely hope my comments were not disrespectful to employees when I left the store and tried to direct my displeasure at Gary.  
My remarks and grading are directed to the owner, Gary.  I have no desire to harm The Computer Guy's business.  I'm merely telling it like it is.  I feel really bad for his employees.

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The service went fine. They had the computer for about a week. We had not paid anything additional. They appeared to be very efficient, easy to work with, friendly, and they did what we asked for.

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That turned out excellent. That turned out very well. I took my computer to them and I left the computer with them for several days. They contacted me when they were finished. They were professional and did a good job. They also went through steps to make things were confidential. They also labeled things to make sure I was getting my equipment back. They were also thorough.

I suppose it was cleaned up, but the laptop speed is still slow and the computers do not talk to each other.  They have a lot of reasons why all this happened, but the bottom line is, after I spent several hundred dollars, I did not get what I asked for and what they said they would deliver.

We used a discount off of Angie’s List that worked out really good.  I thought he was reasonably priced and he did a fine job.  He let us know that we had about 250 viruses that he removed and he also put on an anti-virus program.  The computer is working fine now.

I needed to have my desktop computer serviced. My problem was that
my PC is liquid cooled and the cooling system was not working properly. I goggled
the issue and found that the particular cooling unit I had was problematic.
Most sites and blogs that I read recommended replacing the unit with a
different brand. Cost of the replacement cooling units ranged from $90.00 to a
couple hundred dollars. I took the PC into their location for Gary to look at.
Keep in mind that I was prepared to spend as much as $500.00 on this repair and
I had told Gary on the phone that I wanted a new liquid cooling unit installed.
His response on the phone was "Bring it in and let me have a look at
it". Upon examination of the PC, Gary told me that liquid cooling units were
the "cool" thing to buy 5 years ago but today?s fans coupled with a
good heat sink would do just as good a job and you didn't have to worry about
it blowing and getting liquid all over the insides of your computer which could
end up with a costly repair or trashing the computer completely. The unit had
blown while under warranty and poured liquid all over the interior so I knew
just what Gary was referring to. And he said it would be a lot less expensive
for the repair. Reducing the cost of my repair and the added benefit of not
worrying about an even more costly repair down the road sold me on Gary?s idea.
Basically, me repair cost was estimated to be his labor and the cost of a new
heat sink and cooling fan. Gary told me it would take about a week depending on
how quickly he could get the parts and the cost would be under $200.00. I left
the unit with him late on a Friday and he called me the following Monday to
tell me my PC would be ready for pick up in the afternoon. Not only did he turn
it around quickly, he found a way to use the cooling fan for the liquid cooling
system rather than adding the cost of a new fan and saved me money in the
process. Not many business people are this honest and have their customer?s
best interests in mind. Gary did not know me prior to this and when I picked up
the unit I asked about the discount he advertises on here. He gave me the
discount and treated me great without the knowledge that I was a member here.
That tells me that is how this gentleman does business period. Anyone that I
know that needs some computer work done will be referred to Gary from this day
forward.

Too long - do not remember

Gary had previously de-virused our desktop computer at home.  So when my laptop got infected, I took it straight to his shop.  He did the work in a timely fashion and installed anti-virus and parent watchdog software, so the problem will not happen again.  I am very pleased with his knowledge, professionalism, price, and convenience.  He is trustworthy, and that's important when someone is servicing your computer.