The Computer Guy
About us
*** Indy's #1 Virus & Spyware Removal Specialist! *** 1 Year Warranty on ALL Virus/Spyware Removals *** The Computer Guy has specialized in providing business class service to residential homes and businesses since 2000! Services are available at your location or at our location on the West side of Indy! Pickup and delivery options offered! Our Signature Services: FREE Diagnostic, Flat Rate Pricing, 100% Customer Satisfaction, Certified and Trained Technicians, We don’t just restore your PC, we FIX it! We Specialize in: Virus & Spyware Removal, Repairs & Upgrades, Home & Business Networking, Small Business Servers, Protection & Security, Backup & Recovery Solutions, Data Recovery Whether in your home, at your business, or in our store we provide only the best service for all of your computer needs!
Business highlights
Services we offer
Data Recovery and Backup, Hardware & Software Repairs, LAN & Wireless Network Installation, On-Site and In-Store Service., PC and Laptop Repairs, Virus/Spyware Removals
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 8% | ||
| 2% | ||
| 0% | ||
| 2% |
During all of this process they kept me apprised (almost daily) of the progress being made.
I found the Computer Guys technicians very professional in there interface with me. There work was very timely. I particularly appreciated the updates they gave during the entire process. I believe the cost I paid for the replacement laptop was extremely reasonable. I would highly recommend the Computer Guy.
The owner called me right back from home in Fishers late Friday night. I stated to Gary that I had read the disclaimer in his advertisement with Angie's and understood there were additional charges for reloading Windows software but I would seek the entire service elsewhere because I felt this was a bait and switch. Gary stated that his employees often get the information wrong and then advised there would be no additional charge for removing the 7 viruses and re-load windows.
I told him that since he was so kind to do the work for $30 that had I changed my mind and would pay his employee's quote of no more than $49 to load my contacts from g-mail to Outlook from my Office Professional disc. I picked up my computer on May 8, I was informed that Outlook contacts had not been loaded because they did not have the "key" to the Office Professional disc that I provided.
Employee asked for an additional $49 for the Window's software. I advised them of my conversation with the owner, Gary, and they called him. Gary had not documented the file properly and had apparently forgotten the nature of our conversation, around 9 p.m. on May 1, Friday night. His employees said he is notorious for improper documentation following conversations with customers. I felt he had been drinking when I spoke with him late on Friday but that is speculation based on his speech and overly kind spirit.
I asked the employees to call Gary back and that I wanted to talk to him. This conversation took place around 2:30 p.m. and his manner and tone was completely different. He was combative and abrasive and refused to take the $49 charge off denying the content of our conversation as I understood it, implying I did not understand what he said to me. I paid the additional $49 and left extremely unsatisfied.
I made notes of my conversation and have a very clear memory of the conversation. Gary denies that he agreed to no additional charges unless Outlook contacts were loaded. He stated to me on the phone when I picked up the computer that $49 would be an exorbitant price for merely loading g-mail contacts into Outlook, contrary to what he said previously when he persuaded me to allow his company to do the work for the $30.
Very sweet and knowledgeable customer service staff. I was unhappy before leaving the store after a week without my computer and sincerely hope my comments were not disrespectful to employees when I left the store and tried to direct my displeasure at Gary.
My remarks and grading are directed to the owner, Gary. I have no desire to harm The Computer Guy's business. I'm merely telling it like it is. I feel really bad for his employees.
my PC is liquid cooled and the cooling system was not working properly. I goggled
the issue and found that the particular cooling unit I had was problematic.
Most sites and blogs that I read recommended replacing the unit with a
different brand. Cost of the replacement cooling units ranged from $90.00 to a
couple hundred dollars. I took the PC into their location for Gary to look at.
Keep in mind that I was prepared to spend as much as $500.00 on this repair and
I had told Gary on the phone that I wanted a new liquid cooling unit installed.
His response on the phone was "Bring it in and let me have a look at
it". Upon examination of the PC, Gary told me that liquid cooling units were
the "cool" thing to buy 5 years ago but today?s fans coupled with a
good heat sink would do just as good a job and you didn't have to worry about
it blowing and getting liquid all over the insides of your computer which could
end up with a costly repair or trashing the computer completely. The unit had
blown while under warranty and poured liquid all over the interior so I knew
just what Gary was referring to. And he said it would be a lot less expensive
for the repair. Reducing the cost of my repair and the added benefit of not
worrying about an even more costly repair down the road sold me on Gary?s idea.
Basically, me repair cost was estimated to be his labor and the cost of a new
heat sink and cooling fan. Gary told me it would take about a week depending on
how quickly he could get the parts and the cost would be under $200.00. I left
the unit with him late on a Friday and he called me the following Monday to
tell me my PC would be ready for pick up in the afternoon. Not only did he turn
it around quickly, he found a way to use the cooling fan for the liquid cooling
system rather than adding the cost of a new fan and saved me money in the
process. Not many business people are this honest and have their customer?s
best interests in mind. Gary did not know me prior to this and when I picked up
the unit I asked about the discount he advertises on here. He gave me the
discount and treated me great without the knowledge that I was a member here.
That tells me that is how this gentleman does business period. Anyone that I
know that needs some computer work done will be referred to Gary from this day
forward.
Licensing
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