T&H REALTY SERVICES INC

"I appreciate this member taking the time to review our services. We value her feedback and apologize she didn't have a good experience with our company. We wish her and her family the best of luck in their new home."

"We're sorry this member had a frustrating experience with our Company. After reviewing the situation with my staff, it appears there was a simple miscommunication on the date of the appointment. My staff ensured me the showing was scheduled for the following day, since an existing appointment was already on our calendar. When the member called the property manager responsible for the showing, it was impossible for him to make the appointment since he was on the other side of the city. I called the member and next day and explained the situation. I offered to have one of my staff members personally help the member find a property to rent or buy. The member agreed but unfortunately, we haven't heard back after two attempts to reach them. We're more than happy to help in any way we can."

"We are certainly discouraged that this Member wasn't happy with our Property Management Services. We strive for 100% satisfaction and we're truly sorry that this customer wasn't satisfied. For the record, a few points of clarification: 1) We have no idea why this Member would hold us accountable, in any way whatsoever, for a past due property tax payment. We never receive tax bills for properties that we manage, nor did the Tenant, in this particular case, forward a bill to us. Further, to our knowledge, we were never contacted by the Member for tax bill questions. Why would we be? The Marion County Treasurer provides all the necessary information. 2) In spite of this Member's claims, the home suffered from deferred maintenance, which is why, during the first few months of the Tenant's residency, we had to repair, among other things, the well pump (it failed), repair the water heater (it was leaking) and replace the thermostat (it failed). The light bulbs the Member mentioned were expensive incandescent bulbs that were not working when the Tenant moved in and we felt obligated to replace. The cracks in the foundation were also legitimately repaired. 3) The main expense this member incurred was initial work completed on the property (painting, cleaning, etc.) that was required to get the home in a presentable state for showings. In spite of some improvements, the home needed many more cosmetic enhancements, which the Member refused to complete. As a result, we had to show the home between 35-40 times before we found a suitable Tenant. We normally only have to show a home between 3-5 times before receiving an application. 4) We never held the Member hostage. We simply asked that the Member fulfill the terms of the contract. We placed an excellent Tenant in the property, and didn’t feel like turning the home over to another Property Manager, without being compensated for the remaining management fees, would be fair to us. Again, we’re very sorry that the Member was unhappy with the service. We have a tremendous track record of taking great care of our customers and strive to treat every fairly and professionally."

"As President of T&H Realty Services, I’m certainly disappointed that this member is upset with our services. I can personally attest that, in her situation, we went above and beyond our normal duties as Property Managers. First, it should be noted that the member is an employee of Angie’s List, a fact that she reiterated many times to our Office Manager during the course of her stay. We had no less than 4 different individuals from our company (including myself) visit the property to investigate the musty smell. The only powerful smell coming from the property was her cat. We all agreed on this and couldn’t justify spending our Owner’s money for a problem that, as far as we could determine, didn’t exist. The previous Tenant at the property made zero complaints about the smell and the current Tenant has made zero complaints about the smell. The member said she contacted the health department and conducted mold tests… what did the results say or prove? My guess is nothing. An appliance vendor we use made several attempts to deliver a stove to the apartment and was rescheduled many times by the member. I even took a call from the vendor stating they would have to charge an additional fee for repeated “false starts” due to the member cancelling deliveries. Once we learned that the stove delivered was dirty, we ordered a new one, which is the only thing we could do. In spite of her horrible opinion of the property, the member secured a co-signer for the property, who apparently found a different property at the last minute. Since she was adamant about getting out of the lease, I personally called the Owner and convinced him to accept a breakage fee, which he did. At the time, the member was very grateful and expressed how happy she was that we worked with her. Again, I’m disappointed that she no longer feels that way. We take great pride in taking great care of both our Owners and Tenants and have an excellent track record in doing so."