Silver Creek Engineering Inc

"Our licensed Professional Engineer provided the services requested by our client in a professional manner in accordance with accepted industry standards. The client signed a Fee Agreement for a fixed fee of $600. The services requested by the client and listed in the Fee Agreement included: 1) making a site visit to make observations and take measurements; 2) identifying deficiencies and providing general recommendations for repair, as required; and 3) preparing a sealed written report. Our engineer visited the site on April 27, 2016 (not March 2nd as the client indicated), made observations, took photos for the written report, and then verbally conveyed his opinion and recommendations to the client. At that point, the client said he did not want a written report. Although we had a signed fee agreement for $600, the client was only billed for the actual amount of time spent on the project, including travel time for the site visit. The total billed was $225 (not $150, as the client indicated). We are sorry to hear that our clients are dissatisfied with the services that we provided, including the cost. However, we provided a professional opinion and recommendation as they requested and billed them for the time spent on the project at a rate provided in the signed Fee Agreement and consistent with accepted industry standards."