Description of Work: First date was scheduled for the 19th (Martin Luther King Day). I waited for over ½ hour, when there was no-show & no call, I called the office & was told they do not work on this holiday so the date was never actually scheduled. I had re-arranged a lot of my work meetings for this & was very annoyed that they didn't bother to call & tell me they'd need to reschedule. I was then scheduled for the following Monday (01/26) for 10am. 10:30 came & went, no show, no call again. When I called this time, was told she was on her way but would be another ½ hour before she arrived. Finally arrived close to 11:30 (making her over an 90 min. late). | |Overall cleaning was NOT completed & what was done was very half-way. NOTHING was done was described. | |VERY disappointed with this service!
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$200
Jacqueline C.
08/2015
4.0
blind cleaning, house cleaning
+ 0 more
I had purchased this Angies List Deal for up to six man hours of cleaning. The two ladies where only in the house for 3 1/2 hours which by their regular fees is only $180 for 4 hours. The had no paper towel, vacuum, mop or brush. One of the ladies had to go buy supplies which took nearly 1/2 hr. I had originally thought the offer included cleaning blinds but this cost extra, my house was virtually empty we only had one room with furniture so I thought they might have include blinds as this was a very easy job. I would say however I had to change the date of the cleaning and Rasheen was very accommodating and the ladies were both very courteous and good at their job. I would however think twice about buying a deal on line again as I feel I was miss lead on the services provided
Description of Work: Basic cleaning of the house.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$219
Lucinda P.
07/2015
1.0
house cleaning
+ -1 more
unknown
Description of Work: They never showed up or returned phone calls.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$200
Betsy T.
05/2015
4.0
house cleaning
+ -1 more
unknown
Description of Work: U can't make a silk purse from a sows ear or however it goes. Staff worked hard but I guess there was too much to do in the three hours they were here. I had a second visit which I thought would again be two people but none the less hard working individuals. Housecleaning is a never ending job!
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
RICHARD R.
02/2015
4.0
house cleaning
+ -1 more
This is my first experience someone clean my home -- I thought more areas would me cleaner but again 15 year home and two guys and our dog... -- it was a learning experience ! Staff was nice!
Description of Work: Clean bathroom and kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$150
Spencer F.
02/2015
5.0
house cleaning
+ -1 more
Everything was fine
Description of Work: It was a big deal purchase for housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
JEREMY A.
01/2015
5.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Michael J.
01/2015
5.0
house cleaning
+ -1 more
Very good experience. They did a very good job and I would certainly use them again.
Description of Work: Provided housecleaning services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$219
Cindy M.
01/2015
5.0
house cleaning
+ -1 more
unknown
Description of Work: 6 hours of cleaning. Went really well. We have hired them to come regularly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$199
Susan F.
12/2014
3.0
house cleaning
+ -1 more
unknown
Description of Work: Asked to use my supplies and vacuum. Rescheduled once and late. Nice but not organized.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$90
Sarah J.
12/2014
3.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Jeff M.
12/2014
5.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Wanda L.
12/2014
4.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$199
Jason H.
10/2014
1.0
house cleaning
+ -1 more
I would not reccomend this company, no matter how great of a deal it may sound!
Description of Work: I checked this site (even paid to be a member) prior to purchasing a groupon to have services performed by Sheen's Cleaning. i feel I must leave an honest review to ensure no one else has this happen to them. I had an appt. with them to clean my house prior to a large party we were having the next day. There are two owners as I understand it and one of them was to be at my house at 4:30 pm. When 5:00 pm rolled around I contacted the number on the groupon. The woman informed me she was the owener and she would find out where the co-owner was and call me back in 10 min. Three un-answered phone calls and four days later I have come to realization all I am going to receive is bad service!
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Sheen’s House Cleaning
Thanks for your review! As we discussed over the phone in our initial conversation that Group-on ran a campaign in the area we don't service, we don't service the Plainfield area! Our Normal Services are in the Marion County, Carmel, Fisher and Lawrence. In our initial conversation I explained that, Groupon made a mistake and we would not be able to honor the groupon rates we would have to charge normal rates. Please contact us to see if we have a package compensate you for your inconvenience. On behave of Groupon we do apologize! Thanks,
DIANE N.
10/2014
4.0
house cleaning
+ -1 more
unknown
Description of Work: There was one person who came. She was delightful and treated my 88 year old mother very well. |She cleaned the entire house including the refrigerator and oven. |I think she used hypoallergenic products because we couldn't smell the cleaning products in the house. I didn't think to ask about the products until she was gone. We were pleased with the service.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
$219
Response from Sheen’s House Cleaning
Thanks for your review! We're so glad that you enjoyed our services and yes we do used hypoallergenic chemicals for the elderly. We would love to work with you again please give us a call if you need any more services, we do have price matching program!!! Thanks, 317-454-4557
Marsha M.
10/2014
5.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$219
Response from Sheen’s House Cleaning
Thank you for your review we looking forward to servicing you again.
Kay C.
10/2014
4.0
house cleaning
+ -1 more
unknown
Description of Work: The work that was done was done very well. The provider was professional and hardworking. However, I did not feel that the amount of work justified the cost of the service. For that reason wouold probably not use again.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$225
Response from Sheen’s House Cleaning
Thank you for your review we're glad that you were satisfied with the services that was render. How ever we take pride in being the most in affordable cleaning services in the area so being over priced is a concern for us. Please give us a call to discuss other packages that will be a better value to you. Thanks,
Joan S.
10/2014
3.0
house cleaning
+ -1 more
.
Description of Work: Skipped cleaning a bathroom. Just not thorough.
Rating Category
Rating out of 5
quality
3.0
value
3.0
responsiveness
5.0
punctuality
3.0
$319
Response from Sheen’s House Cleaning
We take pride the in the work we do, so it is troubling to hear when a customer isn't happy. Our policy requires a walk through after every cleaning, to miss a bathroom is a real concern for us. We value all feed back from our customers to make the proper improvements. We will send you letter with our latest promotion to regain your business. Thanks, RaSheen Dunn
STEVE D.
08/2014
5.0
house cleaning
+ -1 more
Fantastic Service!! I will be using her on a monthly basis. Completely trustworthy and does a great job! Highly recommended!
Description of Work: Cleaned 2 BR Broad Ripple home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Response from Sheen’s House Cleaning
Thank You very much for your review!
TRAVIS C.
07/2014
5.0
house cleaning
+ -1 more
Not an ounce of dust or debris. Allowed us to show the investment property that sold in 3 days. Highly recommend Rasheen as a trustworthy and professional cleaning service.
Description of Work: Rasheen is so awesome. I have an investment property at 40th and Central and we had her do a final cleaning to all of our walls, hardwood floors, tile, blinds, and staging furniture (sofa and chairs). In and out in 6 hours with perfection. Will gladly have her do our future properties and personal homes when needed.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Blind Cleaning,
Window Cleaning
FAQ
Sheen’s House Cleaning is currently rated 4 overall out of 5.
Monday: 6:00 AM - 6:00 PM
Tuesday: 6:00 AM - 6:00 PM
Wednesday: 6:00 AM - 6:00 PM
Thursday: 6:00 AM - 6:00 PM
Friday: 6:00 AM - 6:00 PM
Saturday: 6:00 AM - 6:00 PM
Sheen’s House Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Sheen’s House Cleaning does not offer free project estimates.
No, Sheen’s House Cleaning does not offer eco-friendly accreditations.
No, Sheen’s House Cleaning does not offer a senior discount.
No, Sheen’s House Cleaning does not offer emergency services.
No, Sheen’s House Cleaning does not offer warranties.
Sheen’s House Cleaning offers the following services: Mopping, Vacuuming, Windows, Dusting, Baseboards, Bathroom, Kitchen, Birthday Cleanups, Family Reunion Cleanups, Retirement Party Cleanups, Holiday Cleanups