SERVICEMASTER by F.E.S.
About us
We are an Emergency Service business that works around the clock 24 hours a day 365 days a year. We strive to help consumers in need and get them back to normalcy as quickly as possible. We are family owned and operated serving the Greater Indianapolis area and surrounding counties.
Business highlights
Emergency services offered
23 years of experience
Services we offer
Water/Fire/Smoke damage, carpet cleaning, duct cleaning and general remodeling. We outsource our lead and mold testing when necessary., mold remediation, smoke/malodor control, tile and grout cleaning, upholstery cleaning
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.882 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 1% | ||
| 0% | ||
| 1% | ||
| 5% |
Showing 1-25 of 82 reviews
DJ J.
Jan 2024
Would 100% hire again. Professional and timely! Fantastic experience! One year after building our home, half of it burnt down. So, not only was this devastating, but we needed to ensure that any work done was up to par, or better, than the original construction. They delivered and then some. This restoration company went above and beyond in fixing up my place after a fire. Their attention to detail and commitment to quality were outstanding. Now, my house feels completely renewed, and I couldn't be happier with their excellent service. Additionally, we added space above our garage as well as an outside balcony with stairs and we are more than thrilled with the result. Also, Mike (one of the workers) is the hardest working man in the construction business. Highly recommend them for anyone needing restoration or upgrades!
Michael S.
Oct 2022
No transparency, no accountability, Alan blames the customer instead of being honest about they delays, and mistakes. I can’t even get lists of what all has been trashed, credited, and what is being cleaned and how. Currently I have asked them to remove their 1 piece of equipment, that oddly isn’t even running (so why was it left?), and bring my belongings back and it’s been 6 weeks and they have not even responded and no work has been done. But they send an outrageous bill. He keeps telling people I locked him out, which isn’t true, but that’s not the point, he didn’t contact me even once about it or ask me to let him in. I had to contact him to find out what was going on. Someone needs to get in touch with me and let me know when my belongings will be brought back. I’m tired of them holding my things hostage. I’m checking into them trying to make these fraudulent charges! I’ve asked for a list of everything in their possession, what service was done, and it’s current condition as well as a list of things thrown away which should have been approved and comped by the adjuster. Not a list that is nondescript and fraudulent! Michael Stock
Kim O.
Sep 2019
The company is only out for money and that’s it. Comes in starts tearing out everything without letting customer know. Will charge for work not preformed ( so make sure you double check their invoice)
Carolina B.
Mar 2018
The work is still not complete. Getting ahold of the project manager or the owner (his brother) is like pulling teeth. It has been one week since I last heard from the PM and 2 weeks since I asked the owner to call me. We are 13 weeks into the project and over one month behind their due date. There is sill significant work to be done or redone, as it was done incorrectly or extremely poorly the first time around. Cost estimates exceeded what my insurance provided, which was done in partnership with ServiceMaster. They have “fiddled” with math many times, each time creating discrepancies somehow increasing the overhead and profit. There has not been one item I can think of that was done correctly from start to finish. This is a circus. While I have zero experience in this area, I’ve had to correct the pm from ordering the wrong size cabinet, point out flooring install was done incorrectly and with mistakes, same with painting( ceiling, light fixtures...) it is not an exaggeration to say that everything had issues. Not to mention he had painters come before other workers who then ruined the paint job and had them come back before noticing the flooring was incorrect. Now it has to be ripped out, painted for third time. Cleaning job was done by inexperienced crew and at least half of My rooms we’re not touched. My dining table is damaged and material left for me from mg original flooring install one year ago was ripped open and used by this crew without my permission... and they charged me for it as if it was theirs! They are professional, but their word is meaningless. I urge you to save yourself time, money, and the value of your home. My light fixtures were left crooked, others never put in place. Door hinges ALL left partially out. Every trash can in my house was filled to the brim, with toilet paper and food hanging out.
Davelle D.
Sep 2017
They showed up on time and did a very good job of cleaning out dust and debris from the vents.
Andrew B.
Sep 2017
Great experience from the first 9 p.m., Saturday night, phone call thru entire drying process.
Karen H.
Jul 2017
Joseph was very knowledgeable and informative.
Response from SERVICEMASTER by F.E.S.
"[Member Name Removed], I am glad Joseph was able to explain the process to you. Thank you for the overall rating. And please keep us in mind in the future for any needs. It was a pleasure working for you."
Stephanie D.
Jul 2017
unknown
Response from SERVICEMASTER by F.E.S.
"[Member Name Removed], Thank you for your overall rating. If you ever need our services in the future please do not hesitate to call us. We appreciate your business."
Claudette T.
Apr 2017
.
Response from SERVICEMASTER by F.E.S.
"Miss [Member Name Removed], Thank you for your overall rating. I am glad that we were able to provide you with services pleasing to you. You were an absolute pleasure to work for. If you ever need our services in the future please do not hesitate to give us a call."
Edward B.
Mar 2017
unknown
Response from SERVICEMASTER by F.E.S.
"Thank you for your overall rating. ServiceMaster by FES prides ourselves on providing our customer with the best service possible from the first call to our follow up call. If you ever need our services in the future please do not hesitate to call us."
Marilyn L.
Mar 2017
Great.
Response from SERVICEMASTER by F.E.S.
"I am glad that everything with your project went great. Thank you for the overall rating. It is our goal to make sure all of our customers are well taken care of from the initial call to the last day on the job."
Claudia S.
Mar 2017
Excellent! They came at 9pm and worked to get it done.
Response from SERVICEMASTER by F.E.S.
"Our technicians take great pride in their work and we try to always keep our customers best interest in mind. I am glad they were able to get you taken care of and get the work done as efficiently and quickly as possible. We appreciate your review and your business."
Brandi B.
Dec 2016
Excellent! They were friendly, knowledgeable, fast, informative!
GLORIA D.
Dec 2016
.
Response from SERVICEMASTER by F.E.S.
"Thank you for the wonderful overall rating. We always strive to provide our customers with the best customer service possible and make sure you are taken care of in a timely fashion."
Homeowner
Dec 2016
Great! Happy!
Response from SERVICEMASTER by F.E.S.
"We are so glad that we could make you happy with our work. We appreciate your overall rating and your business. Please keep us in mind for any future needs you may have."
Brian S.
Dec 2016
Great service. Everybody was on time and very polite.
Response from SERVICEMASTER by F.E.S.
"Thank you for the comment and great overall rating. At ServiceMaster by FES we do our best to make sure our customers have the best experience possible from the first phone call to our last day in the home. We appreciate you and your business."
Monica C.
Nov 2016
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Response from SERVICEMASTER by F.E.S.
"Thank you for the great overall rating. Our technicians take great pride in their work and I am glad that they were able to take care of your needs. Please keep us in mind if you ever need any of our services in the future."
Marilyn H.
Nov 2016
Great.
Response from SERVICEMASTER by F.E.S.
"We are so glad we were able to provide you with great service. We appreciate you taking the time to provide your feedback. We appreciate all of our customers."
Lisa M.
Nov 2016
Great job, Explained process well everything went process stated!
Response from SERVICEMASTER by F.E.S.
"I am so glad that our technicians were able to explain the process to you thoroughly and everything went as explained. Our technicians take great pride in there work and are all very knowledgeable about all services we offer. Thank you for taking time to share your experience with other potential customers."
Katie G.
Oct 2016
Excellent experience from beginning to end. Very professional, prompt & courteous. They far exceeded by expectations.
Response from SERVICEMASTER by F.E.S.
"We are so glad that we exceeded your expectations and everything went smooth from beginning to end. We appreciate your feedback and your business."
SHRILEY K.
Sep 2016
Wash was well done.
Response from SERVICEMASTER by F.E.S.
"Thank you for taking time to provide us with your feedback. I am glad that you found your wash well done. Thank you for your business."
Steven H.
Sep 2016
Discovered my basement was flooded on a Friday evening when the power was out at my house. Called ServiceMaster late on Friday and talked to Bryce. He kept in contact with me until they were able to get to my house the next day. They quickly got the water out of my basement and began clearing out damaged items. They started drying that night and kept it up until the following Friday. Every visit was professional and friendly. I'd recommend them to anyone in a similar situation.
Response from SERVICEMASTER by F.E.S.
"Thank you for your positive feedback. We take great pride in keeping communication with our customers and providing them with the best service possible. Make sure if you do recommend anyone to us that they let us know you are the one who referred them. We appreciate the fact you took time to provide such a detailed review and we appreciate your business."
Brenda W.
Sep 2016
Great.
Response from SERVICEMASTER by F.E.S.
"We are so pleased to hear that your upholstery cleaning went great. Thank you for the overall rating and your business. We take great pride in providing excellent customer service."
Kim S.
Aug 2016
Leak started 8/15/2016. Called ServiceMasters and Bob was here in about an hour to begin drying the area. Bryce came daily to check progress. Drying complete by 8/20/2016.
Response from SERVICEMASTER by F.E.S.
"I am glad we were able to get your problem taken care of promptly and get your home dried and back to pre loss conditions. Thank you for your review and for your business."
Homeowner
Aug 2016
Great job – on time, efficient, professional, friendly.
Response from SERVICEMASTER by F.E.S.
"Thank you for the review. Our technicians take great pride in their work and I am glad they were able to provide you with efficient and professional services."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
SERVICEMASTER by F.E.S. is currently rated 4.8 overall out of 5.
SERVICEMASTER by F.E.S. accepts the following forms of payment: CreditCard
No, SERVICEMASTER by F.E.S. does not offer free project estimates.
No, SERVICEMASTER by F.E.S. does not offer eco-friendly accreditations.
No, SERVICEMASTER by F.E.S. does not offer a senior discount.
Yes, SERVICEMASTER by F.E.S. offers emergency services.
No, SERVICEMASTER by F.E.S. does not offer warranties.