SERVICE MASTER BY FENTZ

After the fire, numerous people recommended Service Master by Fentz (SM) and we went with them. SM were a MAJOR disappointment and we will NEVER recommend Service Master by Fentz to anyone. 1. The “lost inventory” list was a joke. A couple examples include a valuable butter dish, stored in the dining room hutch, was not returned and no record of it. A $1,000 prescription med, in the master bath, disappeared and no record of it. Numerous items in the garage, kitchen and garage attic were not returned or shown on the lost inventory and would not have been damaged by fire, smoke or water. 2. The fireplace had to be re-done. Putting in the fireplace SM committed five major errors (wrong pipe from the fireplace to the chimney, plywood against the fireplace, wrong type chimney, wrong type façade and electrical wiring against the fireplace) and we were told all errors would have caused a fire. 3. The master bath exhaust fan sounded like a fighter jet engine. SM checked it and said it was installed properly and that was how the fan was. We have had it replaced and new fan is hardly noticeable. 4. We found numerous electrical issues. Dave Muse was the “electrician” when he showed up. 5. The very quiet, brand new Carrier Furnace that was replaced with a loud, noisy Temp Star. 6. The painters missed a few doors and splattered paint on the siding that we removed. 7. We picked out some upgrades and were willing to pay the difference. We did not get all the upgrades. 8. We had numerous drywall cracks and nail pops when we moved in. 9. SM did not replace the backsplash in the kitchen and the windows sills throughout the house. Plus, this house was a model that had numerous upgrades that we lost. 10. Delay after delay on getting the house finished. Excuses, excuses, excuses. 11. Do we have a “WRITTEN warranty” for SM’s? We have no idea. It was one excuse after another why they could not do something or for the delays. SM and their subs would work awhile and disappear for weeks. We wrote out the description of replacements, the store or website and the model or sku. They had excuses for not getting what we wanted. We were told our house would be better than before the fire. Well, some things are better, but overall, we disagree. We remodeled the upstairs three years prior to the fire and downstairs two years prior. We agree overall that the house, prior to the fire, was better. SM talks a great game, but don’t step up to the plate and deliver. Do NOT recommend Service Master by Fentz to anyone.

NASTY person in charge and lied not known what to say or do .

Contacted by phone from Canada. We were not here during the drying process. Their responsiveness was good but there performance and thoroughness was appalling. Our reconstruction contractors (we had three estimates) all thought that the dry out process was incomplete. The tear out of the first floor bathroom was sloppy and inadequate. The second floor bathroom was still wet under the tile. Items from the basement workshop were placed in cardboard boxes wet. Our chosen contractor spent more than five days completing the dry out and tearing out process. During the dryout process a non involved bathroom toilet overflowed and was not adequately cleaned up. We suspect clogging was from a workman on the project because a "plumber's helper" was found next to the involved toilet. We would not have known about this incident if our housekeeper had not seen a dryer in the involved lavatory. Also items removed in this "clean up process" were left in the hallway.